Ian Berg
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Ian Berg Email & Phone Number

Associate, Managed IT Support at RSM Canada
Location: Calgary, Alberta, Canada 3 work roles 6 schools
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Current company
Role
Associate, Managed IT Support
Location
Calgary, Alberta, Canada
Company size

Who is Ian Berg? Overview

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Quick answer

Ian Berg is listed as Associate, Managed IT Support at RSM Canada, a company with 885 employees, based in Calgary, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for Ian Berg.

Ian Berg previously worked as Service Desk Analyst at Payran Systems Inc. and Technical Escalation Specialist at Smart Technologies. Ian Berg holds Currently Studying Sql, Python And Excel from Datacamp.

Company email context

Email format at RSM Canada

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RSM Canada

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Profile bio

About Ian Berg

Ian Berg is a Associate, Managed IT Support at RSM Canada.

Current workplace

Ian Berg's current company

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RSM Canada
Rsm Canada
Associate, Managed IT Support
Canada
Website
Employees
885
AeroLeads page
3 roles

Ian Berg work experience

A career timeline built from the work history available for this profile.

Service Desk Analyst

Current
Payran Systems Inc.

Calgary, Alberta, Canada

  • Windows 11 and Windows 10 deployment using Autopilot along with MicrosoftOffice and Teams installation and configuration.
  • Endpoint management with Microsoft Intune. Administration of user and group accounts in Microsoft 365, Entra ID and Active Directory.
  • File management in OneDrive and Sharepoint administration.
  • HP printer and plotter troubleshooting.
  • Resolve computer hardware, software, mobile phone, and networking issues for over 200 end-users by phone or remotely.
  • Consistently close 10+ support tickets daily during regular business hours and on-call using Autotask (similar to ServiceNow and Salesforce).
Mar 2023 - Present

Technical Escalation Specialist

Calgary, Canada Area

  • Delivered remote onboarding & follow-up technical support for teachers and other SMART product end-users with Windows, macOS, iOS and Android.
  • Mentored front-line agents utilizing tools like Amazon Connect.
  • Sold software license renewals using Stripe.
  • Drafted technical replies for posting to social media platforms.
  • Contributed to the 'Trusted Tech Program' by defining eligibility criteria and providing white glove support to sales partners.
  • Collaborated with Product Support Analysts to identify & troubleshoot software bugs.
Feb 2009 - Jan 2023
Team & coworkers

Colleagues at RSM Canada

Other employees you can reach at rsmcanada.com. View company contacts for 885 employees →

6 education records

Ian Berg education

Currently Studying Sql, Python And Excel

Courses completed so far: Intermediate SQL, Introduction to SQL, Introduction to Python, Data Analysis in Excel, Understanding Machine.

Explorer Level

Currently studying Slack, CRM, App logic and App cycle topics in Trailhead. 3 years+ of day-to-day experience as a Salesforce end-user and.

A+ Certified Professional, Computer And Information Sciences And Support Services

Computer and Information Sciences

Diploma

Network Technician (MCSE Specialization)

Bachelor Of Arts (B.A.)

University Of Calgary

Social Sciences, Political Science

FAQ

Frequently asked questions about Ian Berg

Quick answers generated from the profile data available on this page.

What company does Ian Berg work for?

Ian Berg works for RSM Canada.

What is Ian Berg's role at RSM Canada?

Ian Berg is listed as Associate, Managed IT Support at RSM Canada.

Where is Ian Berg based?

Ian Berg is based in Calgary, Alberta, Canada while working with RSM Canada.

What companies has Ian Berg worked for?

Ian Berg has worked for Rsm Canada, Payran Systems Inc., and Smart Technologies.

Who are Ian Berg's colleagues at RSM Canada?

Ian Berg's colleagues at RSM Canada include Kelly Burgeson, Bill Yang, Cpa, Ca, Cpa (Illinois), Shiv Sengupta, Christin Giebelhaus, and Tasnia Chowdhury.

How can I contact Ian Berg?

You can use AeroLeads to view verified contact signals for Ian Berg at RSM Canada, including work email, phone, and LinkedIn data when available.

What schools did Ian Berg attend?

Ian Berg holds Currently Studying Sql, Python And Excel from Datacamp.

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