Ian Brown Email & Phone Number

Cardiff, Wales, United Kingdom

Cardiff, Wales, United Kingdom

Various Locations Across England

Roles and Responsibilities.- Manage a multi-million pound retail business unit with up to 40 employees.- Lead, support and inspire the team to hit KPI's and maintain excellent store standards and levels of customer service.- Develop my people to the highest standards they are capable of through effective training, coaching, delivering feedback and managing of performance.- Report directly to the Store Operations Manager on store performance, KPI's and all aspects of the day to day operations. - Lead my team to put customers at the heart of the operation. Increase my teams capability to give excellent customer service.- Act swiftly on customer feedback to ensure the continuous growth in customer opinion in the store.- Recruitment and training of new collegues.- Manage the stores controllable costs to maximise profit.- Be an expert in all areas of the store operation to help assist and train colleagues to give them the confidence and knowledge to deliver the very best.- Ensure the store is always trading safely and legally.- Stepped into Operations Manager role during periods of vacancy and annual leave.Achievements.- 4 consecutive years of over 5% LFL sales at two different, established stores.- Has turned around the poor performance of 3 different stores in the last 5 years.- Helped develop 4 Deputy Managers into Store Manager roles and 5 Team Leaders into Deputy Manager roles in 5 years.- Opened Cromer Road Express new store and achieved sales 76% over prediction in the first year.- Regional expert on stock control, merchandising, cash management and payroll systems, as well as company D&G procedures.

West Yorkshire

Roles and Responsibilities.- Responsible for the running of shifts and ensuring high standards were maintained throughout.- Had the accountability for the store in the Store Managers absence.- Assisted the Store Manager in the recruitment and training of new colleges.- Maintained employee schedules and ensured holiday booking processes were maintained to ensure payroll costs were kept in line.Achievements.- Opened 6 new stores in the West Yorkshire region as a Deputy Manager.

Bachelor Of Science - Bs, Computer Science, 2:1

Education record