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An experienced Leader with a strong reputation for success in Business Transformation, Delivery and Operational Management built during 25 years of diverse experience in the Telecoms industry.Key Skills• Leadership – Ability to build, motivate and lead teams. A strong drive to achieve a team’s full potential through setting clear achievable objectives, coaching and the pragmatic application of strategic direction, best practice and experience. • Business Transformation and Operation – Experience of setting up, stabilising, optimising and running operational and service delivery teams, successfully managing teams of up to 200 FTE covering multiple functions.• Programme Delivery – Full Programme Delivery lifecycle experience, from bid proposal and contract negotiation, through delivery to post implementation support; having managed business critical projects and programmes with diverse teams in the UK, Europe and India of up to 70 FTE and budgets in excess of £10M.• Software Testing – 10 years’ experience in software testing as part of Programme Delivery and 3 years’ experience in establishing and running a world class TMMi level 4 testing Service.• Quality Management & Assurance – 3 years’ experience rolling out and operating modern Quality Management & Assurance best practice in an IT Quality Management function with c.15 FTE.• Technical background – Successful project execution using various Software Development methodologies (Waterfall, XP & SCRUM); major web technology implementations (Virgin Mobile, Vodafone, Talkmobile & Audacious); Migration and Operation of Telecoms Billing and fraud prevention systems.
I3Works Ltd
View- Website:
- i3works.co.uk
- Employees:
- 65
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Associate DirectorI3Works Ltd Apr 2023 - PresentBristol, England, United Kingdom
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Head Of P3MI3Works Ltd Sep 2020 - Nov 2023Bristol, England, United Kingdom
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Delivery ConsultantVodafone Sep 2020 - Nov 2020 -
Chief Technical & Operations OfficerAudacious Nov 2018 - Jun 2020Northampton, United KingdomAudacious Mobile was an innovative new venture backed by Manx Telecom and Goshawk Communications. Following successful clinical trials on the Isle of Man, Audacious Mobile launched in August 19 delivering the UK’s first ever mobile proposition to provide an enhanced and customised audio experience, specifically aimed at people with hearing loss.Responsible for all aspects of Technology and Operations. Successfully stood up an MVNO from an empty office space to full commercial launch in just 6 months.
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Operations DirectorTalkmobile Aug 2014 - Nov 2018NewburyAcquired in 2011, Talkmobile is Vodafone’s second brand offering stripped down pre-pay plus simple handset and SIM only pay monthly services to over ½ a million value conscious customers.Responsible for all aspects of Technology, Delivery and Operations. -
Head Of Quality, Test & Release ManagementVodafone Jan 2011 - Aug 2014As part of the UK CIO’s leadership team, achievements included:• Quality Management - Through the introduction of proactive and preventative process changes based off lessons learnt and best practice, I transformed the Quality Management team into a collaborative change and Assurance function.• Stabilisation, operation and optimisation of the Vodafone Integration and Testing Service – By the introduction of rigorous controls, automation and a service based methodology I transformed the UK’s IT testing to achieve significant cost reduction and operational efficiencies which lead to being awarded TMMi level 4 accreditation in June 2012. • Introduced a Release based methodology where all IT delivery was consolidated into monthly releases reducing the number of supplier deliveries, test environments required, testing effort as well as the number of Production deployments and their related outages.• Successfully recovered a project to Integrate, Test and Deliver the new eShop and eCare elements of a one of the biggest IT transformations in the industry (NewCo) which enabled the first release to go live on schedule. • As the UK SPOC I lead the transition planning of IT Application Testing and Application Operations to a new offshore shared service centre. Based on my performance I became recognised as Testing Subject Matter Expert advising other Vodafone Group OpCos in their testing and operational transition planning.
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Senior Prepay Programme ManagerVodafone Jun 2009 - Jan 2011Successfully delivered an 18 month £10M programme with multiple deliveries, working with 16 suppliers and over 100 Vodafone employees across Technology to enable the major re-launch of Vodafone PrePay.
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Senior Billing Programme ManagerVodafone Dec 2007 - Jun 2009Vodafone is one of the biggest global telecommunication providers operating in more than 30 countries with over 400 million customers.Successfully recovered a failing £22M 5yr programme to deliver:• Bill Composition and Paper Presentment Solution – by dramatically rationalising and simplifying bill formats printing costs were reduced by over 40% and postage costs by over 75%• Online Billing & Archiving solution – a new website (Vodafone Bill Centre) with 80+ pages of static and dynamic content enabling paperless billing and self-care to be launched across Vodafone UK.• Online Analytics – leading edge online analytics & self-service reporting solution for Consumer and SME.
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Programme Manager & Portfolio Office ManagerVirgin Mobile Oct 2005 - Jun 2007Part of the Virgin Media Group, Virgin Mobile, was the UK's leading Mobile Virtual Network Operator (MVNO) providing a range of pre-paid, contract and value add mobile services.Recruited to work within Programme Delivery department of the Business Change function to improve the way software releases were implemented through the use of Project and Programme Management best practice, ensuring all releases were planned, managed and successfully delivered in a controlled and effective manner; this included Virgin Mobile's multi-award winning website.Remit extended to additionally manage the Portfolio Management Office which, along with Project Assurance, administration and support functions, provided consultancy and management reporting. -
Programme ManagerLogicacmg Aug 2002 - Sep 2005Promoted to Programme Manager to run a series of customer focused and product based programmes. These including the delivery of a new products to market, managing a portfolio of projects in the UK, offshore and with 3rd party suppliers c.60 staff and c.€ 6M. Other programmes were delivered including a portfolio of software delivery projects for 9 European operators from bid production and product marketing activities through implementation and delivery on to operational reviews, maintenance and support activities. -
Project ManagerLogicacmg Aug 2000 - Aug 2002LogicaCMG Mobile Payments offerd a complete portfolio of modular, scaleable payment systems to 41 global customers on the mobile operator market. Initially employed as a Project Manager, within the Product Management function, to manage major product releases with c. 70 FTE's and budgets of c. € 9M. Successfully delivered numerous software development projects, in particular those of high profile and high risk. Frequently assigned as ‘trouble-shooter’ to initiate recovery projects.
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Head Of Revenue AssuranceWorld Telecom 1998 - 2000World Telecom provided a range of high quality value add services from Global Calling Cards, Indirect Access and Worldwide Internet Access to non-geographic business and personal numbering services.Reporting directly to the Managing Director and sitting on the Operations Board I was recruited to set up the Billing Operations department and manage the Fraud Management and Collections departments (c.30 staff). This required the recruitment and training of all Billing departmental staff as well as the creation and roll out of all operational and business processes.
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Implementation Manager & Application Support ManagerAt&T Communications (Uk) Ltd 1997 - 1998AT&T Corporation’s UK subsidiary provided an extensive product and service portfolio from direct and indirect Internet access; domestic telephony services to small, medium and large corporate customers; software defined network services and carrier and reseller services to such data service offerings as frame relay, ATM and IP.Employed as Implementation Manager to project manage system upgrades from 3rd party Mediation and Billing applications to locally developed (in-house) systems. As well as partial responsibility for the Data Centre resources, I was given the additional responsibility to manage the Application Support department. -
Interconnect Billing ManagerCable & Wireless Communications (Videotron) 1996 - 1997Videotron was Canada's second largest cable television operator, the UK subsidiary provided cable TV and fix line telephony services to around 500,000 homes in London area and Southampton. In May 1997, Mercury Communications was merged with 3 cable operators in the UK (Videotron, Nynex, and Bell Cablemedia) and re-launched as Cable & Wireless Communications.Responsible for B2C and B2B call rating as well all aspects of Interconnect / Carrier Billing. During the merger completed the implementation of a major, highly complex tariff migration project ahead of sister divisions, considerably under budget and played a key role in the migration and convergence of several billing systems across the group. Managed Operations in the former Bell Cablemedia when key staff were lost.
Ian Clay Education Details
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Computer Integrated Manufacturing -
Engineering With Industrial Management
Frequently Asked Questions about Ian Clay
What company does Ian Clay work for?
Ian Clay works for I3works Ltd
What is Ian Clay's role at the current company?
Ian Clay's current role is Associate Director at i3Works Ltd.
What is Ian Clay's email address?
Ian Clay's email address is ia****@****e.co.uk
What is Ian Clay's direct phone number?
Ian Clay's direct phone number is +44 333 304*****
What schools did Ian Clay attend?
Ian Clay attended University Of Surrey, University Of Surrey.
Who are Ian Clay's colleagues?
Ian Clay's colleagues are Dominic Perry, Rachel Atkinson, Zaynab Nasrullah, Stefan Lee, Perry May, Michael Clarke, Tom Stubbs.
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