Ian Coletti, Chpc Email and Phone Number
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Do you seek an experienced leader passionate about driving operational excellence, fostering high-performing teams, and delivering exceptional client experiences?I thrive in fast-paced, high-growth environments where I can leverage my expertise in:✅ Director of Client Success & Implementation: Building strategic partnerships, leading complex implementations, and ensuring smooth transitions to maximize client satisfaction and achieve measurable results. Along the way, I've built implementation functions/teams for multiple organizations from the ground up.✅ Business Operations: Cross-functional capabilities leadership, developing and executing GTM strategies, optimizing processes, managing P&L, and leveraging data-driven insights to drive efficiency and growth. I love breaking down silos!✅ Team Leadership & Development: Empowering individuals and teams to reach their full potential through coaching, mentorship, and a focus on continuous improvement. Throughout my 20+ year career, I've consistently delivered results in enterprise SaaS, managed services/BPO, consulting, and professional services industries. Notable achievements include:✅ Leading the successful implementation of 20+ enterprise customers for a Series C startup, resulting in $8M in annual recurring revenue (ARR) and zero churn.✅ Managing global procurement outsourcing programs with 200+ teams and $4B in indirect spend, exceeding SLAs and achieving significant cost savings.✅ Leading dozens of large-scale domestic and international MSP implementations totaling over $2B in spend, consistently delivering on time and within budget.My passion for helping people and organizations succeed extends beyond my professional life. As a certified high-performance coach and founder of my own coaching practice, I'm committed to empowering individuals to achieve their personal and professional goals.I'm actively seeking opportunities to leverage my expertise in client delivery, business operations, and team leadership to drive growth and make a meaningful impact. Let's connect and explore how we can collaborate to achieve success!
Ambassador Software
View- Website:
- getambassador.com
- Employees:
- 48
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Enterprise Revenue GrowthAmbassador SoftwareBainbridge Island, Wa, Us
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Ndever.IoRemote -
Principle Strategy ConsultantLegacy High Performance Feb 2023 - PresentOffering #❶ - I help tackle cross-functional capabilities deficiencies that foster organizational silos and block progress toward organizational goals.1️⃣ Interview the executive team to understand their strategic goals, implementation methods, and any obstacles they are facing.2️⃣ Lead cross-functional discovery sessions to effectively define problems.3️⃣ Assess cross-functional capabilities, including strategy, communication, conflict resolution, emotional intelligence, adaptability, and project management.4️⃣ Document opportunities for improvement and potential solutions.5️⃣ Guide the decision-making process for implementing solutions.6️⃣ Develop plans for implementing solutions.7️⃣ Collaborate with department heads and their team leads to help them become better cross-functional leaders and address deficiencies. I can also work with other consultants to support organizational health.Offering #❷ - Ad hoc strategy consulting where needed. -
Principle High-Performance CoachLegacy High Performance Mar 2023 - Present✅ Built high-performance group & individual coaching practice and community, focusing on evidence-based strategies for individuals and businesses.✅ Conducted & optimized cross-platform digital marketing campaigns driving prospective clients to the website, Facebook pages, blog posts, etc.✅ Created and taught course materials for high performance and career, including leveraging AI prompts for career strategy.🚀 Currently ramping down coaching business to pursue full-time employment.
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Business MentorTorch Aug 2023 - PresentSan Francisco, California, UsTorch connects employees with the people, resources and feedback they need to be more successful at every stage of their career. As a Torch mentor, I help high-potential professionals maximize their leadership capabilities. -
Director Of Enterprise Programs - ZipwhipTwilio Jan 2022 - Feb 2023San Francisco, California, UsTwilio acquired Zipwhip in May 2021. Twilio decided to end Zipwhip's software offering at the end of 2021.Supported Zipwhip software end-of-life for the enterprise segment I helped to build from the ground up.Part of Twilio's 17% workforce reduction in February 2023. Onwards & upwards to bigger & brighter opportunities - Certified High Performance Coaching! -
Director Of Enterprise ProgramsZipwhip Apr 2018 - Dec 2021Seattle, Washington, Us✅ Helped to build the new Enterprise Business Unit within a high-growth Series C start-up. Backed by Goldman Sachs, OpenView, M12, and Voyager Capital✅ Responsible for all enterprise onboarding from late-stage sales/pilots, production launches, program expansions, and program enhancements. I oversaw all enterprise onboarding since the first enterprise customer.✅ Given it was a startup, I wore many more hats, including:→ Supported enterprise marketing & the entire sales motion from RFP to pilots, including copywriting responses & in-person (or virtual) oral presentations.→ Led cross-functional capabilities leadership initiatives with Product, Engineering, Finance, IT, Legal, and Customer Success teams to develop and execute GTM strategies for enterprise products, ensuring alignment and leveled-up capabilities across all departments.→ My team’s high-touch implementation approach and post-launch support helped us achieve zero churn in the enterprise customer portfolio, helping us secure renewals, expansions, and client references. Our referenceable customers loved us!✅ Built implementation function (hiring/training team, collateral, methodology) from the ground up and drove continuous updates. Partnered cross-functionally to leverage Confluence, Jira, etc. to manage the implementation process.✅ Co-led development of Zipwhip Salesforce App to be launched in AppExchange leveraging SFDC Product Develop Organization (PDO). Included developing requirements, sourcing development partner, and supporting development & launch activities. -
Client Services Delivery Lead - Procurement OperationsAccenture Jan 2017 - Apr 2018Dublin 2, IeAccenture account executive responsible for the daily execution and success of Procurement BPS programs, including meeting contractual SLAs and KPIs and oversight of ~200 onshore and offshore resources. --> Primary liaison between the category practice subject matter experts and contract specialists providing support for project work, holding all support staff accountable, and driving delivery excellence for every specific task.--> Responsible for program financials/ P&L. Successfully maintained program profit targets while meeting changing operational program needs.--> Responsible for engaging with client stakeholders at all levels to ensure that optimum customer satisfaction is achieved.--> Made numerous operational performance improvements, including creative resource budgeting to add support for a highly utilized and high-volume function of the program. -
Operations Mobilization LeadAccenture Aug 2015 - Jan 2017Dublin 2, IeResponsible for leading the mobilization of Accenture’s Procurement Operations services, including Sourcing & Category Management, Finance & Accounting, etc.Ensure operations are aligned with client expectations and the contractual SOW.Provide guidance to work stream leads while managing the overall project timelines and budget.Manage any issues and risks identified during mobilization.Projects to date: Led transition to new Accenture Procurement Operations process and tools at Regional US Bank. Supported enhancement of category planning model at a global chemical manufacturing firm. Currently supporting a transition from Ariba OnPremise to Ariba OnDemand for a global banking firm.
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President, Relationedge SeattleRelationedge Nov 2014 - May 2015San Diego, Ca, UsRelationEdge improves how clients market, sell, and deliver products and services to their customers by engineering world class processes enabled by the Salesforce technology platform. We offer managed services "by the drink" for small to enterprise customers that use Salesforce.com and appexchange partner applications built on the Force.com platform to run their businesses.RelationEdge is a certified Salesforce.com partner. -
Client Services Delivery Lead - Procurement OperationsAccenture Oct 2013 - Nov 2014Dublin 2, IeClient Services Delivery Lead & Senior Program Manager for the global Microsoft SmartBuy program for sourcing of indirect spend. The procurement services team is distributed across five international delivery centers providing support to MIcrosoft locations around the globe.
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Senior Project ManagerIqnavigator Apr 2012 - Oct 2013Centennial, Colorado, UsLed cross-functional teams to implement SaaS for contingent workforce & SOW procure-to-pay lifecycle. Continuously interact with internal, customer, and supplier stakeholders to resolve complex business process and project issues and questions including, but not limited to: Scope management, System configuration, Custom development, Training, and Service delivery. Managed expansion of global account based in Seattle and expansion of another global account in Asia Pacific including extensive travel to Singapore. Implementation process includes work stream waterfall approach for client facing portion and agile development / ITIL (e.g., interfaces, invoicing, etc.). -
Senior Program / Account ManagerProwess Jul 2011 - Apr 2012Bellevue, Washington, UsResponsible for managing multiple programs at Microsoft’s Server and Tools Business. Responsibilities included contracts management, RFP responses, SOW development, strategic reporting, financial accountability for budgets, rate negotiation, resource management with direct reports, sub-contractors, off-shore developers / technical writers, and team development. -
Senior Implementation ManagerAllegis Group Services Jul 2005 - Jul 2011Hanover, Maryland, Us• Implemented 12 domestic & international Managed Service Provider programs totaling over $1B in management spend to aggressive customer requested go-live dates on time & on budget. Consulted on additional 14 implementations as SME.• Managed direct report & matrixed teams up to 30 people across internal, client, and third party vendors. Mentored / trained solutions delivery team on proper project / program management methodologies and scheduling techniques.• Assisted with business development and financial endeavors such as RFx responses/consulting, pre-sales support, SOW development and market bill rate analysis.• Supported operations post-implementation, including process improvement of case management by re-architecting a Salesforce.com solution. Subsequent changes were rolled out to all existing and new clients. -
Project ManagerEdwards Performance Solutions Sep 2003 - Jul 2005Columbia, Md, UsProvided project management consultative services, general project management and Microsoft® Project training, and project management software architecture design. Implemented and ran earned value management systems using MS Project for multiple federal government agencies, including the DOJ and GSA. Conducted multiple MS Project and project management training sessions for the Library of Congress, NASA, and GSA. -
Project Manager / Process EngineerAllegis Group Sep 1999 - May 2003Hanover, Maryland, UsProject Manager, Process Engineer, Member of PMO -
Project ManagerTeksystems 2001 - 2002Hanover, Md, Us -
Business AnalystElectronic Data Systems Jun 1998 - Sep 1999West Hartford, UsResponsible for the full requirements lifecycle for multiple modules of an asset management system being implemented at Bell South. This system was built on the Vantive platform. Worked primarily on the problem management module, but supported the change management (MAC) module as well. Wrote business requirements, worked with developers on the application design, wrote user acceptance test cases, and facilitated user acceptance testing. -
Network / Systems AdminInfistar Jun 1997 - Jun 1998 -
Restaurant ManagerMultiple Restaurants Jan 1990 - May 1997Managed various restaurants both full and part-time while working towards undergraduate degree in Entrepreneurship & Small Business Management. Highlights include managing the grand opening of a Checkers in Statesboro, GA. We broke national records on volume of cars through drive through, revenue, and profit. Hired and trained 100+workers.
Ian Coletti, Chpc Skills
Ian Coletti, Chpc Education Details
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Georgia Southern UniversityEntrepreneurship / Small Business Mgmt -
The Johns Hopkins UniversityMba - General Management
Frequently Asked Questions about Ian Coletti, Chpc
What company does Ian Coletti, Chpc work for?
Ian Coletti, Chpc works for Ambassador Software
What is Ian Coletti, Chpc's role at the current company?
Ian Coletti, Chpc's current role is Enterprise Revenue Growth.
What is Ian Coletti, Chpc's email address?
Ian Coletti, Chpc's email address is ic****@****lio.com
What is Ian Coletti, Chpc's direct phone number?
Ian Coletti, Chpc's direct phone number is +142592*****
What schools did Ian Coletti, Chpc attend?
Ian Coletti, Chpc attended Georgia Southern University, The Johns Hopkins University.
What are some of Ian Coletti, Chpc's interests?
Ian Coletti, Chpc has interest in Social Services, Economic Empowerment, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Ian Coletti, Chpc known for?
Ian Coletti, Chpc has skills like Program Management, Management, Vendor Management, Leadership, Ms Project, Consulting, Change Management, Strategy, Pmp, Business Process, Process Improvement, Business Analysis.
Who are Ian Coletti, Chpc's colleagues?
Ian Coletti, Chpc's colleagues are Jeff Squires, Lindsay Burke, Tiago Verinaud Anguita Pereira Lemos, Michael Shakarian, Blake Metcalf, Hilma Mededovic, Crystal Mchenry.
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