I’m an experienced senior professional with a proven propensity for enabling next level results in fast-paced, customer focused, commercial environments. Currently Head of Operations and Service Delivery at Bright Horizons, transforming and executing a service strategy that differentiates Bright Horizons’ Work+Family Solutions and Customer Services in the UK and Ireland.Previously I was Head of Operations at British Red Cross, where my accountabilities included Red Cross Training, a £multi-million commercial business delivering first aid and mental health training. My expertise included fulfilment and logistics, supply chain management, resource planning, facilities management, customer service, quality management and continuous improvement. During tenure I delivered on strategic and operational priorities, while capitalising on opportunities to enhance the customer experience and save money.I have a proven track record as a driver of business-critical change and transformation. My ability to translate organisational vision, strategy and objectives into actionable operational plans and ultimately results has been key to my career success. I thrive as a senior leadership team member with accompanying accountability and strategic influence. Adaptable, innovative, data-led and collaborative, I get things done, going the extra mile as standard. I’m a values-driven leader with an authentic, compassionate and emotionally intelligent management style. - Senior Leadership - Operations Excellence - Training & Development - Leading Diverse Teams - Strategy Setting - Budget Management - Change & Transformation- Lean & Agile