Kristian Heryanto Email & Phone Number

Banten, Indonesia

Jakarta, Indonesia

As a Lead IT Support Engineer II, I excel in designing and managing network infrastructures using Mikrotik, Ruckus, and Cisco, implementing VOIP systems, and automating tasks for enhanced efficiency and innovation.Key Responsibilities and Achievements:Network Infrastructure Design and Implementation:Led network setup in multiple locations using Mikrotik, Ruckus, Ubiquiti Unifi, and Cisco Wifi. Ensured robust, scalable networks, meeting diverse operational needs.Wireless Network Management:Managed Ruckus and Cisco Wifi Networks, optimizing performance through advanced channelization and roaming topology.VPN Infrastructure Development:Developed secure VPN networks, enhancing inter-office connectivity and data security.VOIP Telephony System Implementation:Implemented VOIP systems using Asterisk and Issabel, significantly enhancing communication capabilities.Task Automation with Google Sheets:Automated repetitive administrative tasks, boosting efficiency and accuracy.Asset Management:Handled asset tracking using Google Sheets, ensuring effective resource utilization and real-time analysis.Trouble Ticket System Management:Developed and managed a custom trouble ticket system, improving IT support efficiency.Vendor Coordination:Negotiated with vendors for hardware procurement and services, aligning with organizational needs.Cross-Functional Team Collaboration:Collaborated with multiple departments to align IT goals with business objectives, enhancing overall operational efficiency.Training and Documentation:Conducted IT training and created user manuals, improving team skillsets and ensuring smooth adoption of new technologies. Pursued continuous learning through certifications and courses, staying abreast of industry developments.Cost-Saving Strategies:Implemented cost-saving measures in IT operations, optimizing budget utilization.Innovative IT Solutions:Introduced innovative solutions to improve system efficiency and user experience

Greater Jakarta Area, Indonesia

Network Infrastructure Design and Implementation:Successfully led the design and implementation of network infrastructure across multiple locations, including three offices in Jakarta, and individual offices in Bandung, Surabaya, Jogjakarta (3 offices), and Bali.Utilized a range of technologies such as Mikrotik routers, Ruckus wireless systems, and Ubiquiti Unifi solutions to ensure robust and scalable networks.Management of Ruckus Wifi Network:Expertly managed the Ruckus Wifi Network, focusing on optimizing channelization, enhancing roaming topology, and selecting appropriate frequency bands for maximum efficiency and coverage.Intra-Office Network Topology Design:Designed a comprehensive intra-office network topology, incorporating a secure and efficient VPN infrastructure to facilitate seamless connectivity between various office locations.Telephony System Implementation:Spearheaded the design and implementation of a modern telephony system using VOIP technologies, leveraging platforms like Asterisk and Issabel for cost-effective and scalable communication solutions.Automation of Repetitive Tasks:Developed and implemented Google Sheets scripts to automate repetitive administrative tasks, enhancing efficiency and accuracy in data management.Advanced Asset Management:Managed asset tracking and inventory using Google Sheets, incorporating complex formulas for real-time tracking and analysis of company assets.Trouble Ticket System Development and Management:Built and managed a custom trouble ticket system using Node.js, Express.js, and MySQL to streamline issue tracking and resolution processes.Vendor Coordination:Coordinated effectively with various vendors for the procurement of hardware and services, ensuring timely delivery and alignment with project specifications and requirements.

Jakarta, Indonesia

Full Stack Developer:Specialized in full-stack web development, demonstrating a strong proficiency in both front-end and back-end technologies. Expertise includes a thorough understanding of web development frameworks, database management, and user interface design.Custom Company Profile Website Development:Successfully built custom company profile websites tailored to specific client requirements. Key projects include:Bumi Jaya Teknik (www.bumijayateknik.co.id): Developed an interactive and informative website showcasing the company's services, projects, and corporate values.FEI (www.fei.co.id): Created a dynamic website that effectively communicates the company's expertise in engineering and industrial solutions, featuring a user-friendly interface and comprehensive information about their offerings.

Jakarta, Indonesia

Call Center System Development:Developed advanced call center systems, significantly improving customer interaction and satisfaction. Integrated state-of-the-art communication technologies to streamline customer service operations.Hardware and Software Support:Led troubleshooting and support for a range of devices and systems, including multi-OS computers and printers. My approach minimized downtime and ensured continuous operational efficiency.IT Automation Initiatives:Created automation programs to reduce manual workload, thereby increasing departmental productivity. These initiatives allowed the team to focus on strategic IT projects.SMS Gateway Server Implementation:Set up an SMS Gateway server (Gammu SMSD + GSM Modem), enhancing organizational communication. This system was key in sending bulk SMS for alerts and notifications efficiently.Weekly Reporting and Analysis:Managed weekly IT reporting, providing insights into project progress and operational metrics. This was vital for informed decision-making and tracking IT initiatives.Team Leadership and Skill Development:Provided mentorship and training to the IT support team, ensuring high technical proficiency and customer service standards.Continuous Process Improvement:Continually sought to enhance IT support processes, implementing best practices and feedback analysis for service improvement.

Indonesia

Network Infrastructure Development:Built and maintained robust networks, including expert cabling and crimping.Complex Network Routing:Implemented advanced network routing for optimized data flow and efficiency.Mikrotik Router Configuration:Configured Mikrotik routers for failover and load balancing, ensuring network reliability.VPN Connectivity:Managed secure VPN connections for seamless remote office integration.Network Troubleshooting:Resolved diverse network issues, maintaining high uptime.Telephony Server Management:Installed and managed telephony systems (CentOS 7, Asterisk, Elastix).Linux Bash Scripting:Automated financial tasks using Linux bash scripts.Internal IT Website and Inventory System:Developed internal IT websites and web-based inventory systems using PHP and NodeJS.Documentation and SOPs:Authored comprehensive SOPs and IT documentation.Microsoft Office 365 Management:Oversaw Office 365 accounts, handling software deployment and user access.

Pergudangan Prima Center 2 Blok D No.5

Quotation Development:Skilled in creating detailed quotations, balancing client needs with project requirements and budget constraints. Involved in cost estimation, market analysis, and pricing strategy.Pump Selection:Expertise in selecting suitable pumps for various projects, focusing on efficiency, cost-effectiveness, and compliance with technical specifications.File Administration:Managed comprehensive file administration, maintaining organized records for easy access and reference. Oversaw digital and physical document systems for project tracking.Client and Team Communication:Served as a liaison between clients, stakeholders, and project teams, ensuring clear and effective communication about project updates and decisions.Project Management Support:Provided essential support in project coordination, including scheduling, resource management, and documentation, contributing to smooth project execution.Continuous Improvement:Engaged in continuous learning and process optimization to enhance efficiency and adapt to evolving industry standards.

Puri Indah - Jakarta Barat

Duties and Responsibilities:Banking Transaction Handling:Efficiently managed various banking transactions, including cash deposits, cash withdrawals, and demand deposits/withdrawals, ensuring accuracy and compliance with banking regulations.Cash End Journal Maintenance:Responsible for daily cash end journal activities, meticulously recording all cash transactions to maintain up-to-date financial records.Cash Recapitulation:Conducted thorough cash recapitulation, ensuring all cash handling activities were accurately accounted for and reconciled at the end of each business day.Customer Service Excellence:Provided exceptional customer service, characterized by promptness, attractiveness, friendliness, enthusiasm, and thoroughness, enhancing customer satisfaction and loyalty.Abilities Used:Computer and Software Proficiency:Demonstrated proficiency in operating computers and using implemented banking software, facilitating efficient transaction processing and data management.Word Processing and Data Processing Expertise:Skilled in using word processing (Microsoft Word) and data processing programs (Microsoft Excel), ensuring accurate documentation and data analysis.Soft Skills in Customer Interaction:Exhibited strong soft skills in interacting with customers, effectively handling inquiries and complaints, and building positive customer relationships.

Duren Tiga - Jakarta Pusat

The assignment of responsibilities• Created a Game Design Document• Created Game Concepts• Created HTML-based Games 5• Created and designed websites (basic)• Created and Managed Online Private Server GamesAbilities used• Microsoft Office• Adobe PhotoShop• Autodesk 3Ds Max• Java Oracle• SQL database• Construct 2

Kunciran - Tangerang

Duties and Responsibilities:Letter of Quote Creation:Expertly crafted accurate and detailed Letters of Quote for goods prices, ensuring clarity and precision in financial communications.Document Archiving:Maintained a meticulous archive of every outgoing letter, ensuring organization and easy retrieval of documents.Working Drawings Production:Skilled in creating comprehensive working drawings, contributing to clear and effective project planning and execution.Financial Management:Managed financial operations, including cash handling and financial reporting, ensuring accuracy and compliance with financial protocols.Procurement of Goods:Handled the procurement process for goods, overseeing supplier selection, order placement, and delivery management.Wage Distribution:Efficiently managed the distribution of wages, ensuring timely and accurate payment to employees.Shipping and Logistics:Coordinated shipping activities, overseeing the efficient and timely distribution of goods.Abilities Used:Microsoft Office Proficiency:Demonstrated advanced skills in Microsoft Office, using tools like Word, Excel, and PowerPoint for document creation, data processing, and presentations.Autodesk AutoCAD Expertise:Proficient in Autodesk AutoCAD 2D & 3D, enabling the creation of detailed technical drawings and models for various projects.

Kapuk Raya No. 44A - Jakarta Utara

Responsibilities:Correspondence Management:Crafted various types of correspondence for both internal and external parties, ensuring clarity and professionalism in all communications.Quotation Letter Creation:Developed detailed Quotation Letters, accurately outlining product and service prices for clients and stakeholders.Document Archiving:Maintained systematic archives of outgoing letters, ensuring easy access and effective organization of documentation.Project Proposal Development:Composed comprehensive project proposals, outlining objectives, strategies, and potential outcomes to support decision-making and planning.Working Drawing Drafting:Utilized technical skills to draft working drawings for products, contributing to precise and clear project visualization and planning.Abilities:Microsoft Office Proficiency:Skilled in using Microsoft Office applications, including Word for document creation, Excel for data management, and PowerPoint for presentations.Adobe Photoshop Expertise:Experienced in Adobe Photoshop for image editing and graphic design, enhancing visual communication and documentation.Autodesk AutoCAD Skills:Proficient in Autodesk AutoCAD 2D & 3D, creating detailed technical drawings and models for various project requirements.

Bachelor'S Degree, Computer Science

High School, Mechanical Automotive