Ian Deshays
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Ian Deshays Email & Phone Number

Head of Customer Support at ShiftCare at ShiftCare
Location: Greater Sydney Area, Australia 10 work roles 2 schools
1 work email found @shiftcare.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email i****@shiftcare.com
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Current company
Role
Head of Customer Support at ShiftCare
Location
Greater Sydney Area, Australia

Who is Ian Deshays? Overview

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Quick answer

Ian Deshays is listed as Head of Customer Support at ShiftCare at ShiftCare, based in Greater Sydney Area, Australia. AeroLeads shows a work email signal at shiftcare.com and a matched LinkedIn profile for Ian Deshays.

Ian Deshays previously worked as Head Of Customer Support at Shiftcare and Customer Success Manager at Shiftcare. Ian Deshays holds Bsc (Honours) Medialab Arts from University Of Plymouth.

Company email context

Email format at ShiftCare

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{first}@shiftcare.com
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AeroLeads found 1 current-domain work email signal for Ian Deshays. Compare company email patterns before reaching out.

Profile bio

About Ian Deshays

Ian Deshays, Digital Direct MarketerSpecialties: Email marketing, direct marketing, digital marketing, HTML, CSS, web standards, email rendering, e-mail, problem solving, database marketing, CRM, loyalty, single customer view, data hygiene

Listed skills include Email Marketing, Digital Marketing, Crm, Direct Marketing, and 34 others.

Current workplace

Ian Deshays's current company

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ShiftCare
Shiftcare
Head of Customer Support at ShiftCare
AeroLeads page
10 roles · 24 years

Ian Deshays work experience

A career timeline built from the work history available for this profile.

Head Of Customer Support

Current

Sydney, New South Wales, Au

Apr 2021 - Present

Customer Success Manager

Sydney, New South Wales, Au

ShiftCare’s innovative software platform helps Australia’s disability support providers, in-home aged carers and allied health professionals, streamline the way they do things.By creating efficiencies in rostering, client management and billing, we enable businesses to grow, while creating more time for what matters most – supporting clients, and helping them lead healthier, happier lives.

Jun 2015 - Apr 2021

Director Client Services

New York, Ny, Us

Alchemy Worx, the only digital marketing agency with a 100 percent focus on email provides a suite of specialised email marketing deployment and consulting services including strategic audits, copywriting, design and build as well as reporting and analytics.With offices in the UK, US and Asia, Alchemy Worx offers a truly round the clock service to its impressive roster of clients, including Hilton, Sony PlayStation Europe, Credit Suisse and Tesco.com.Talk to Ian to learn how Alchemy Worx - will help you grow ...- because we are your experts ...- obsessed about email so you don't have to be

Mar 2014 - Apr 2021

Data Solutions Consultant

North Sydney, Nsw, Au

When Salmat purchased Returnity a selection of experienced employees were transferred into a newly formed client services team for data specialists working on data hygiene, CRM, loyalty management, single customer view and analytics. Helping some of Australia's biggest brands manage their customer data I quickly became a key member of the team.I worked with prospective, new and existing clients gathering requirements, scoping data integration projects, overseeing implementations including writing project plans and statement of work documentation, driving client WIPs and am the primary contact for select clients.Whilst I specialise in digital channels I also experienced success on new business pitches involving call centre and print divisions.

Apr 2011 - Mar 2014

Operations Manager

Au

Returnity is an Email agency, Web agency and Search agency all under one roof. Combing smart technology with even smarter people Returnity offers a technology-driven solution, executed with exceptional client service.In this role I managed a pivotal department within the organisation keeping an eye on multiple project deadlines and quality of delivery, communicating across the company, with clients and prospects alike.

Jun 2010 - May 2011

Travelling

South America & Australasia

I have been fortunate enough to go travelling.

Nov 2009 - Jun 2010

Technical Solutions Analyst

Burlington, Ma, Us

New business and project scoping to work with clients' existing customer and product database platform in order to integrate with an Oracle database.

Feb 2008 - Nov 2009

Software Technical Lead, Presales Consultant

Burlington, Ma, Us

My role as Technical Lead not only guided technical solution design but also highlighted my expertise in translating complex solutions into tangible business success for both clients and the organisation as a whole.Key Achievements:- Successfully supported clients like HP, Tesco, British Airways, and Skype in achieving their marketing objectives.- Played a crucial role in securing and managing global contracts, enhancing the company's international footprint.- Elevated the technical solution design process, ensuring scalability and future relevance of email marketing campaigns.- Provided invaluable support to the sales team in securing new business by effectively communicating the technical capabilities of the software.- Fostered a collaborative environment, promoting cross-functional understanding and synergy within the organisation.Technical Solution Design:- Orchestrated the design and implementation of automated email marketing campaigns.- Utilised advanced technologies to craft robust, scalable, and future-proof solutions.Client Portfolio:- Led email marketing initiatives for renowned clients, contributing to their success through targeted campaigns.- Supported global contracts, overseeing campaigns for clients like HP, Tesco, British Airways, and Skype.Presales Solution Design:- Collaborated with the sales team in assessing software compatibility for prospective clients.- Designed intricate data exchanges to ensure seamless integration with clients' existing systems.Cross-Functional Collaboration:- Fostered strong collaboration with sales, customer, and technical teams.- Acted as a bridge between technical intricacies and business requirements for comprehensive client solutions.

Jun 2006 - Feb 2008

Producer

New York, Ny, Us

A direct marketing and customer publishing agency with an exclusive focus on email communication. In the Producer role I managed multiple clients, liaising with their teams, suppliers and partners to ensure deadlines were met. The role involved a high level of attention to detail and knowledge of the intricacies of email marketing including the building and designing of emails.

Feb 2005 - Jun 2006

Web Programmer

Five By Five

Developing accessible, PHP MYSQL based web sites was fundamental to this role.

2003 - 2005 ~2 yrs
2 education records

Ian Deshays education

Bsc (Honours) Medialab Arts

University Of Plymouth

A Level, Economics, Sociology, Media Studies

Peter Symond'S College
FAQ

Frequently asked questions about Ian Deshays

Quick answers generated from the profile data available on this page.

What company does Ian Deshays work for?

Ian Deshays works for ShiftCare.

What is Ian Deshays's role at ShiftCare?

Ian Deshays is listed as Head of Customer Support at ShiftCare at ShiftCare.

What is Ian Deshays's email address?

AeroLeads has found 1 work email signal at @shiftcare.com for Ian Deshays at ShiftCare.

Where is Ian Deshays based?

Ian Deshays is based in Greater Sydney Area, Australia while working with ShiftCare.

What companies has Ian Deshays worked for?

Ian Deshays has worked for Shiftcare, Alchemy Worx, Salmat Digital, Returnity, and South America & Australasia.

How can I contact Ian Deshays?

You can use AeroLeads to view verified contact signals for Ian Deshays at ShiftCare, including work email, phone, and LinkedIn data when available.

What schools did Ian Deshays attend?

Ian Deshays holds Bsc (Honours) Medialab Arts from University Of Plymouth.

What skills is Ian Deshays known for?

Ian Deshays is listed with skills including Email Marketing, Digital Marketing, Crm, Direct Marketing, Online Advertising, Digital Strategy, Database Marketing, and Analytics.

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