Now working in logicistics and have been for the last 5yrs. Committed to doing the best possible job I can do in whatever sector I work in.A highly driven, versatile and enthusiastic professional with 12 years’ experience in the print and document management industries. An experienced leader of field service engineers, call centre and contract management personnel having started as a field engineer in the print industry with experience with B&W and Colour laser printers, MFD’s, thermal printers. A good all round technical knowledge including Networking, Microsoft Office, PC’s, Printers and Copiers. An influential communicator at all levels of business with demonstrable experience in many disciplines including Field Service Management, Service Delivery, Account Management, Contract Management, P&L, SLA’s and KPI’s, goal focused whilst always mindful of the bigger picture having worked with clients in many sectors including NHS, Public, Industrial and Corporate.Solid record of achieving and exceeding KPI’s, SLA’s and budget targets. Strong natural ability to communicate with direct staff, stakeholders and clients at all levels, with a passion to ensure the customer receives the best service possible.Specialties: Service Management, Customer Service, Service Delivery Management, Staff Recruiting, Key Performance Indicators, Performance Reviews, Service Level Agreements, Call Centre Management, Field Service Engineering, Staff Motivation, Third Party Support, Third Party Maintenance, Team Building, Contract Negotiations, Contract Management, Self Motivated, Document Imaging, Printers, Plotters, Service Engineer