Manage a department of 3 programmers/application technicians. Oversee larger projects to completion while managing end-user desktop support. Keep many older systems running to reduce technology expenses. Divide support between AWS cloud virtual machines, local virtual machines and bare metal servers.• Maintain 24/7 support for infrastructure including over 200 desktop workstations (Macintosh and Windows), 24 Juniper switches and over 100 virtual machines (Windows and CentOS) using vSphere and NetApp technologies.• Setup and manage AD domain, setup security policies and organizational units, implement group policies, manage shares, printers and software distribution. Save man-hours by not having to touch every computer installation.• Manage, patch and perform routine maintenance schedules of all systems, keeping systems running optimally and reducing downtime.• Oversee help desk with an average of 100 support tickets per month.• Provision accounts, workgroups, auto attendants and route points of ShoreTel VOIP phone system. Giving end users the phone system they want, when they want it.

Manage, train and provide end-user support for personnel including 25 MacOS desktop systems, 8 OSX servers, 10 Windows Servers and 65 Windows workstations.• Designed, implemented and managed digital photo archiving system, using Filemaker and Applescript, which currently catalogs over 2.5M images.• Implemented system to create and archive PDF versions of newspaper automatically, saving on previous workflow of mailing physical pages.• Designed and implemented training of newsroom reporters, editors and designers on Adobe InDesign and InCopy software. Managed training for system upgrade that included ensuring a smooth transition from Macintosh to Windows workstations.• Installed and managed a system which automatically tone and separate all photographs that are published, saving 3 FTE’s.• Coded over 150 Perl regular expression translation tables to automatically reformat text.• Built a database to take data over 2,000 rows to extract and format data on schools in Lane County area.• Designed newspaper color section fronts on deadline when needed.

Employed, trained, scheduled, managed and reviewed 6 employees in 2 departments. Managed technicians responsible for maintaining more than 300 workstations under multiple platforms.• Mentored team members to a higher standard of customer service, measured through customer feedback.• Manage a combined budget in excess of $650K.• Implemented, standardized and scheduled maintenance programs for all major computer systems thereby effectively reducing downtime.• Researched, purchased and converted a 90-seat editorial system to one meeting the modern needs of the industry. Set up user training while ensuring the deadlines were met 100%.• Researched, purchased and installed 3 new image setters improving workflow, consistency, and quality while reducing film waste by 30%.• Managed inventory, ordering and budgeting of all consumables used in the enterprise. Researched film types and reduced costs another 56%, while improving quality.• Integrated 4 newspapers’ properties into the company’s wide area network, reducing duplication by centralizing business systems.

Managed department of up to 4 employees. Worked interdepartmentally to systematically improve quality and consistency of product.• Set standards and procedures to assist photographers to achieve best quality from digital images.• Reduced team’s overtime from an average of 5 hours per week to less than 1.• Reorganized department to facilitate better communication, customer service and job turn–around.• Interdepartmental team exceeded goal of reducing retail advertising errors by 50% and increasing active accounts by 10%.• Led an interdepartmental team that successfully modernized the publication process in less than 12 weeks, which saved time, labor and expense.