Andreza Ayumi Kobashigawa Ivamoto Email & Phone Number

- AI & Innovation: Led the development of an AI-powered tool that reduced average response times by 15%, improved customer satisfaction (NPS), and optimized ticket categorization.- Process Optimization: - Implemented Salesforce + Jira integrations to eliminate 34% of duplicate tickets and streamline cross-team workflows. - Integrated internal systems with Salesforce to enhance workflow automation, successfully reducing ticket SLA by 30 days.- Data-Driven Decisions: Collaborated with stakeholders to redefine customer interaction strategies, leveraging analytics to prioritize impactful solutions.- Team Collaboration: Directed agile ceremonies with cross-functional teams to deliver high-quality solutions aligned with company goals.

São Paulo, Brasil

- Customer Journey Enhancement: Designed and implemented digital-first solutions for customer support channels, improving service fluidity and accessibility for students. (ChatBot, WhatsApp, URA)- Team Leadership: Managed and mentored a high-performing digital channels team, focusing on KPIs such as SLA reduction and team efficiency.- Innovation in Processes: Conducted digital transformation projects, reducing manual touchpoints and automating customer interactions for greater operational efficiency.

São Paulo, São Paulo

- Product Development: Developed and implemented AI solutions, including chatbots and WhatsApp integrations, to handle over 1 million monthly interactions.- Digital Transformation: Spearheaded the digitization of IVR systems, achieving a 25% increase in customer adoption of digital support channels.- Strategic Leadership: Managed integration projects with a focus on scaling digital service offerings and enhancing customer experiences.

São Paulo E Região, Brasil

- Content Strategy: Produced and curated content for B2B and B2C platforms, driving engagement and providing technology insights for diverse audiences.- Collaboration: Partnered with cross-functional teams to ensure content aligned with business goals and user needs.

São Paulo, São Paulo

São Paulo E Região, Brasil

Brand Communication: Led social media and press strategies, boosting brand awareness through targeted campaigns.

São Paulo E Região, Brasil

Content Leadership: Directed editorial projects for the SuperMulheres.tv platform, focusing on empowering women through engaging and insightful content.

Criação de conteúdo de mídia escrita e visual para o portal feminino SuperMulheres.tvManutenção das mídias sociaisAgendamento de entrevistasElaboração de pautasAuxilio em produçãoEdição de vídeo

- Digital Engagement: Monitored and managed social media presence, improving customer interactions and loyalty.- Process Improvements: Streamlined internal workflows, enhancing efficiency in handling customer support requests.

São Paulo E Região, Brasil

Monitoramento de mídias sociaisClassificação de postsElaboração de relatórios

Pós-Graduação, Novas Tecnologias E Transformação Digital

Bacharelado, Comunicação E Jornalismo

Curso Profissionalizante Videomaker, Film/Cinema/Video Studies