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Andreza Ayumi Kobashigawa Ivamoto is listed as Product Manager | Especialista em Produtos de IA | Liderança em Inovação e Escalabilidade at Pravaler, a company with 328 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Andreza Ayumi Kobashigawa Ivamoto.
Andreza Ayumi Kobashigawa Ivamoto previously worked as Product manager at Pravaler and Digital Channels Coordinator at Pravaler. Andreza Ayumi Kobashigawa Ivamoto holds Pós-Graduação, Novas Tecnologias E Transformação Digital from Fia Business School.
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Results-driven Product Manager with over 5 years of experience leading innovative AI and digital customer experience solutions. Passionate about transforming complex challenges into scalable products that enhance operational efficiency and deliver measurable business impact.Key Achievements:- Developed and implemented AI-driven tools, including chatbots and digital IVRs, increasing operational efficiency by 30%.- Led the digitization of customer service channels at major companies like Claro Brasil and Pravaler, reducing service SLAs by 20%.
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- AI & Innovation: Led the development of an AI-powered tool that reduced average response times by 15%, improved customer satisfaction (NPS), and optimized ticket categorization.- Process Optimization: - Implemented Salesforce + Jira integrations to eliminate 34% of duplicate tickets and streamline cross-team workflows. - Integrated internal systems with.
São Paulo, Brasil
- Customer Journey Enhancement: Designed and implemented digital-first solutions for customer support channels, improving service fluidity and accessibility for students. (ChatBot, WhatsApp, URA)- Team Leadership: Managed and mentored a high-performing digital channels team, focusing on KPIs such as SLA reduction and team efficiency.- Innovation in.
São Paulo, São Paulo
- Product Development: Developed and implemented AI solutions, including chatbots and WhatsApp integrations, to handle over 1 million monthly interactions.- Digital Transformation: Spearheaded the digitization of IVR systems, achieving a 25% increase in customer adoption of digital support channels.- Strategic Leadership: Managed integration projects with.
São Paulo E Região, Brasil
- Content Strategy: Produced and curated content for B2B and B2C platforms, driving engagement and providing technology insights for diverse audiences.- Collaboration: Partnered with cross-functional teams to ensure content aligned with business goals and user needs.
São Paulo E Região, Brasil
Brand Communication: Led social media and press strategies, boosting brand awareness through targeted campaigns.
São Paulo E Região, Brasil
Content Leadership: Directed editorial projects for the SuperMulheres.tv platform, focusing on empowering women through engaging and insightful content.
Criação de conteúdo de mídia escrita e visual para o portal feminino SuperMulheres.tvManutenção das mídias sociaisAgendamento de entrevistasElaboração de pautasAuxilio em produçãoEdição de vídeo
- Digital Engagement: Monitored and managed social media presence, improving customer interactions and loyalty.- Process Improvements: Streamlined internal workflows, enhancing efficiency in handling customer support requests.
São Paulo E Região, Brasil
Monitoramento de mídias sociaisClassificação de postsElaboração de relatórios
Other employees you can reach at pravaler.com.br. View company contacts for 328 employees →
Tamires Brito
Colleague at PravalerSão Paulo, São Paulo, Brazil, Brazil
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KG
Kelli Guidolini 🏳️🌈
Colleague at PravalerSão Paulo, São Paulo, Brazil, Brazil
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KS
Karol Sontak
Colleague at PravalerSão Paulo, São Paulo, Brazil, Brazil
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MA
Marisol A.
Colleague at PravalerRecife, Pernambuco, Brazil, Brazil
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KM
Kaio Mesquita
Colleague at PravalerSão Paulo, Brazil, Brazil
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MD
Maurício Da Silva
Colleague at PravalerCaxias Do Sul, Rio Grande Do Sul, Brazil, Brazil
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PD
Paula Damini
Colleague at PravalerSão Paulo, Brazil, Brazil
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BD
Bárbara Dovalibe De Melo
Colleague at PravalerOsasco, São Paulo, Brazil, Brazil
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KL
Kel Luz
Colleague at PravalerSão Paulo, São Paulo, Brazil, Brazil
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IP
Itaciara Pereira
Colleague at PravalerSão Paulo, São Paulo, Brazil, Brazil
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Quick answers generated from the profile data available on this page.
Andreza Ayumi Kobashigawa Ivamoto works for Pravaler.
Andreza Ayumi Kobashigawa Ivamoto is listed as Product Manager | Especialista em Produtos de IA | Liderança em Inovação e Escalabilidade at Pravaler.
Andreza Ayumi Kobashigawa Ivamoto is based in São Paulo, São Paulo, Brazil while working with Pravaler.
Andreza Ayumi Kobashigawa Ivamoto has worked for Pravaler, Claro Brasil, Telefônica Brasil, Mw2 Group, and Centauro Comunicaciones.
Andreza Ayumi Kobashigawa Ivamoto's colleagues at Pravaler include Tamires Brito, Kelli Guidolini 🏳️🌈, Karol Sontak, Marisol A., and Kaio Mesquita.
You can use AeroLeads to view verified contact signals for Andreza Ayumi Kobashigawa Ivamoto at Pravaler, including work email, phone, and LinkedIn data when available.
Andreza Ayumi Kobashigawa Ivamoto holds Pós-Graduação, Novas Tecnologias E Transformação Digital from Fia Business School.
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