Ian Duncan Email & Phone Number

Winston-Salem, North Carolina, United States

Associate Engineer, Mainframe Support | The Clearing House | 2012 – 2021• Provided support for Unisys Libra style mainframes to including subsystems, hardware, and all associated cabling and infrastructure.• Liaised among departments/vendors to form strong working relationships and improve communication; resulted in multiple departments combined projects to save money, create peer reviews, and implement/complete required training.Network Operations Manager | 2017 – 2019 • Provided leadership to operations team which ensured all applications/services were running efficiently and effectively including The Clearing House Interbank Payment System (CHIPS) that moved over $1.5T a day between banks.• Assigned Automated Clearing House (ACH) system settled two times per day moving about $50B, Small Value Payments Company (SVPCO) that cleared checks using images worldwide.• Ensured Real Time Payments (RTP) system ran effectively for the first new payment system in over 40 years. • Developed, planned, and delivered training to all the operation shifts and departments for the new ticketing system in Service Now. • Managed all alerts generated by various monitoring systems were responded to by the team accordingly and ensured all internal and external inquiries were responded to in a timely and accurate manner.• Developed documentation and ensured its accuracy for day-to-day processes and engaged in desktop exercises with staff to maintain incident readiness.• Served in various roles to include operations representative in 2013 through 2014 and again 2015 – 2017; and as a security officer in 2012 through 2013.

• Lived in austere situations and locations; stayed on high alert, adapted to ever-changing conditions, maintained calm during stressful missions, and communicated with the rest of the flight crew.• Created/implemented checklist and procedures on proper use of secure radio communication; resulted in reduced communication failures among other hoist operators and air crew members. • Designed a list of essential equipment required to perform search and rescue recovery missions resulting in completing medical personnel recovery operations with zero safety incidents.

Tucson, Arizona, United States

• Flew in 62 high-risk sorties for 71.6 hours while deployed to Iraq in support of Operation Iraq Freedom; earned the Air Medal for meritorious achievement in aerial flight.• Served as Standardization and Evaluation team member which included upkeep of publications/distribution, and organizational evaluation records.