Outline: A unique role that varies between operations management and supporting of various operational teams distributed across a wide geographical area to ensure a 24/7 client protection service. To manage, control and risk-assess in an environment in constant flux due to a multitude of factors internal and external to the operation and finding innovative solutions to ensure clients receive a consistent top class service. Co-operate and collaborate with internal teams in other departments in order deal with tactical matters of the day and finding mutual workable solutions untoward smooth, continuous operations and mitigation of wastage. Applying the ability to utilize pre-determined procedures and processes and aiming to continuously improve and further develop the role and function of the Response Center. • Taking charge of the Response Center during a 12-hour period, accurately following set duties and operating instructions in close co-operation with the Response Center Manager and inputs from management related to wider operations. • Commence initial incident management across all client offices in UK, with direct incident response, escalating to stakeholders as appropriate, and providing support to field teams and management until favourably concluded. • Pro-actively spearhead the operation of the Response Center by ensuring all duties are executed in accordance with documented policies and procedures. • Working to flex between Response Center technical matters and direct dealing with contracted service clients, non-clients and other external agencies in a balanced, yet empathetic manner the reflects a professional service by highly capable people. • Displaying a keen sense of understanding and applying of various integrated technologies and applications which are the ‘tools’ at disposal to manage and control operations. • Managing available resources in manner where an optimal functioning state is attained which mitigates waste/cost.

Outline: Providing an intelligent and highly visible security presence in a retail environment where high-end electronic merchandise are put on display for public view, use and purchase. Rendering this service is instrumental to deter potential incidents of loss through an understanding of local customer culture in relation to an open trade atmosphere where the Client entices sales through latest technology. This service requires excellent people skills, communications skills, and understanding the Client Organisation Values. Adherence to local UK statutory standards for frontline security services strictly applies.♦ Monitor ingress and egress of retail Store(s).♦ Implement security tools and techniques to deter and prevent the possibility of physical assault to staff or customers.♦ Observe and detect, and deter and deny, and if required, prevent injury to others, detain subjects visually identified as individuals who are engaged in theft of Client assets, particularly in relation to ‘Grab and Run’ incidents.♦ Communicate and/or document any irregular security-related or safety-related incidents.♦ Establish relationships and communication links with local security partners and community policing to help develop lasting relationships to improve intelligence sharing.♦ Respond to safety and emergency-related incidents. Undertaking investigations allocated by line-managers with a view to furthering the Company’s interests by the recovery of missing goods, the identification of suspects and, by referral to law enforcement agencies or discipline proceedings when appropriate.♦ Gathering, preparing and being ready to give evidence at Courts, Tribunals, and Disciplinary Hearings as required.♦ Application of Civil Recovery of assets removed off premises through unauthorized means.

Outline: Delivering a service consisting of personal care for the elderly and infirmed, which includes various personal routines such as personal hygiene, getting dressed and mobility within the establishment. This service requires excellent people skills, communications skills, administrative acumen and delivery of an exceptional standard of service to the persons living in as residents. Adherence to local UK statutory standards for people care applies.♦ Ensure a five-star class service to residents/clients in line with Company values.♦ Mastering the personal needs of individual care home residents applicable to time of day and shift.♦ Applying sound teamwork in order to deliver care service as per client/resident and care home expectations and consistently so.♦ Safe patient handling in line with good practice manual handling principles.♦ Observe, monitor and record clients’ physical and emotional well-being and promptly report changes to senior staff.

Delivered specialist services for various companies on a contract basis while still managing family-owned properties. Wrapped up successful contracts with companies like Fidelity Security Services and EBS Security Services on different sites where service gaps were identified. Key projects included:♦ Ensured that facilities linked to family properties were in99% up and running status at all times, despite local area delivery challenges. Change Management, Safety Training, Security Training♦ Improved the mystery guest arrival experience at Lodge main access gate to attain a consistent 90% plus rating.♦ Successfully maintained and upgraded the fire protection system during 2017at Irene Country Lodge within the set timescale and obtained required statutory certification for the leisure concern. Leadership Mentoring♦ Restructured the manpower deployment at East Gate Shopping Mall in order to achieve much-improved security visibility and noticeable reduction in retail-related incidents. Formulating Policies ♦ Negotiated and obtained board-level approval for funds for a much-needed upgrade of section the CCTV and telemetry system at the hotel.

Oversaw an entire business unit or branch of the company consisting of approximately 18 service contracts distributed over a wide geographical area. Held full accountability for site operations 24/7. The clientele consisted of a variety of industries such as retail, industrial, commercial, construction works and residential. Services provided included a wide spectrum of resources ranging from manned guarding, live CCTV monitoring and utilization of latest cutting edge technology in incident detection, prevention and management.♦ Assessed and restructured the round-the-clock National Head Quarters security operations room as to achieve an environment conducive increased productivity and lesser resource wastage. ♦ Reduced personnel sickness-absenteeism by 17% through the company and Local board-approved improvements to labour accommodation.♦ By year two established the Optimal Customer Service Plan to all clientele on the portfolio with revenue values exceeding AED1million per year.♦ Conducted a training gap analysis for all sites and instituted an approved portfolio training plan spanning 6 months.♦ Maintained a steady average of 38 collection days for debtors days services outstanding over 12 months.

A self-started project and company where a need was identified in the marketplace for specialist hands-on advice into continuous improvement into site security, health and safety and cost-saving measures in a fast-growing industry.♦ Provided technical input in determining manpower levels and related equipment for a large retail project.♦ Collaborated with main construction and final fit-out steering teams in agreement to the allocation of specific resources within a set opening budget.♦ Negotiated with local authority representatives as to timely obtain perator’s licenses for security service providers to commence duties on planned timescales.

Managing the full security contingent of the five-star leisure venue consisting of 42 storeys up and 4 storeys below, catering for a rented hotel room and a range of serviced residences and penthouses.♦ Reviewed the existing emergency evacuation plan and introduced process improvements agreed to by the executive committee that led to safer and more controllable evacuations under real-world simulations.♦ Established an excellent report with the local police division responsible for enforcing control of under-age access to clubs where liquor was served.♦ Introduced a new more efficient system of managing items lost and found that led to a 4% decrease in processing time.

Embraced an opportunity to provide security and health and safety expertise to an international hospitality and leisure venue consisting of two 5 star hotels situated on a single property complex. Was a key team player in the hotel opening team for the then newly-constructed Westin Dubai Mina Seyahi Hotel.♦ Assessed existing health and safety arrangements and obtained agreement from Executive Management to implement an adjusted safety management plan in accordance with good practice, local statutes and company international standards.♦ Established sound relations with local law enforcement and emergency agencies to improve the organization good standing and outside support in times of need.♦ Obtained full approval from the local authority and enforcement agency to make improvements to the CCTV and telemetry system so that end user function could be optimized.♦ Successfully collaborated with Resort International Executive Team to stabilize a crises that prevailed as a result of suspected engineering design of structure utilities.

Hotel Security, Health and Safety and car park - 5 Star Hotel.

Managing multiple contracts. Mixed industries - site security, safety and investigations.

Managing Security, Safety and Health at a major mixed-use commercial community.

Property general maintenance, development and site security. Mixed use commercial.

Managing security, health and safety and parking arrangements. Manufacturing (cosmetics) and Hospitality (4 Star Hotel).

Travelling management and consultation services - multiple businesses (small and medium market segment).

Managing multiple contracts - security, safety and health, investigations. Food manufacturing industry.

Team Member of company Loss Prevention investigating team. Multiple sites, including head office. Food manufacturing.

General policing services (Government services) - Mixed urban and countryside. Fieldwork and related administration. National stability services.