Ian Eman Email & Phone Number

Queensland, Australia

Mackay, Queensland, Australia

Agency Manager – Sales and Rentals Ammache Real Estate International Pty Ltd 2012-2019Provided leadership through the establishment and monitoring of necessary controls and strategic planning so that the Agency is equipped with ongoing compliance with the law and good agency practice.• Monitored Sales performance against board established criteria• Achieved on average $60.3M per annum of Direct Sales, 3rd Party Sales via existing database of Referrers: - existing private clients, Accountants, Financial Planners & Property Brokers – Both within Australia and overseas.• Ensured sales targets are met on a monthly, quarterly and yearly basis• Actively supported sales consultants with new proposals to achieve new property listings.• Monitored the agency practices to ensure procedures are followed• Identification and monitoring of risk management.• Ensured a high level of staff satisfaction by determining the appropriate culture of the agency and modeled behavior that both reflects and promulgate the desired culture. Maintained a low 2% staff turn-over per annum. • Took reasonable steps to ensure that estate agents, agents’ representatives and other employees comply with the law

Melbourne, St.Kilda

Provide leadership through the establishment and monitoring of necessary controls and strategic planning so that the organisation is equipped to respond to the changing circumstances and situations in the external and internal environment to meet the expectation and demands of the owners (members) and other key stakeholders.

Leadership role focused on inspiring and leading people to do their best performance through effective coaching and support as well as proper handling of escalated issues to achieve the right outcome• Sales Focused role responsible of the delivery of customer network solutions.• Actively support sales consultants by the allocation of the appropriate resource during all tender campaigns to win new business. • Ensure sales targets are met on a monthly, quarterly and yearly basis• Work effectively with property management team to ensure consistent delivery of services and customer communication.• Ensure a high level of customer satisfaction with the delivery of services utilizing tact and diplomacy in order to gain the trust/respect and ongoing support of both Internal and External stack holders• Establishment of an effective interrelationship with stakeholders to translated ideas and concepts in deliverable projects.

Specialist hands-on role providing management of various internal and external customer projects to meet identified business needs, acquiring and utilizing the necessary resources and skills, within the agreed parameters of cost, time and quality.• Taking responsibility for the definition, documentation and execution of one or more different projects simultaneously.• Identifying assessing appropriate customer solutions taking into consideration cost, quality and all risks associated with the successful implementation all proposed solutions.• Monitoring costs, time scales and resources used, and taking action where these deviate from agreed tolerances throughout the project life cycle• Managing the expectations of all identified internal and external project stakeholders directly and indirectly.

Diverse hands-on role providing Specialist technical support involving, configuration and activation of new services; conducting approved integration testing and acceptance of new customer services; and receiving, detecting, diagnosing, testing, isolating and implementing technical support initiatives to resolve customer service and/or product level issues associated with ATM/SDH/xWDM and DSL networks on a 24x7 basis. • Pro-actively monitor and resolve end-to-end network performance issues; monitor network alarms; maintain overall network performance in real time.• Interface and coordinate third parties collaboratively implementing fault repair processes. Conduct and approve acceptance and integration testing of new network elements. • Played major role in evaluating Vendor Network Carrier Equipment’s within Optus Network for the added benefits of functions and feature such as switching, routing, security while taking into consideration existing relationships, ease of implementation and cost. Among some of the vendors evaluated include Ericsson, Hawaii, Juniper and Cisco…• Spearheaded the implementation and design of Uecomm’s Disaster Recovery site achieving recognition of exceptional work over the first quarter of 2004.

Melbourne And Adelaide

Collaborated on the J-car wiring project and S4200 car line project line providing engineering support to Quality Assurance for Part Production Approval Process at Vehicle Assembly Plant in South Australia. Validated and implemented design of the S4200 power window system; evaluated and reported on Holden Vectra electrical system; and coordinated new projects by sourcing and negotiating cost effective pricing with new suppliers, with ongoing communication, to ensure all parts achieved delivery deadlines. Interfaced with Engineers and staff through fortnightly meetings; prepared and distributed Meeting Agenda and Minutes.• Validated and evaluated AM reception on Holden Vectra and implemented reception optimisation initiatives• Analysed and provided suggestion on cost reduction methods for J-car wiring• Assigned to travel interstate to South Australia vehicle assembly plant, to evaluate/report reasons behind their delays in engineering and production of parts, and to implement rectification procedures, entailing: discussions with Senior Engineers and Production Staff, utilising tact and diplomacy in order to gain their trust/respect and ongoing supportevaluation of current methodologies and implementation of procedures which optimized efficiency, and decreased lengthy delays• Provided ongoing telephone support as required

Bachelor, Engineering Electerical

Major: Electrical & Telecommunications Certificate of Merit – Earned shared top student in the final year Design & Development Project.

Certificate Iv In Small Business Management, Small Business Administration/Management

Certificate Iv In Property Services, Property Services

Diploma Of Project Management, Project Management

Vce

Certified

Voice over IP (VoIP- Wireless Technologies (Optus) – 2012 Multiprotocol Label Switching (MPLS) – 2011 CCNA, DWDM, ATM, G.Ethernet, SDH.