Apple Customer Care Executive - Consumer Division
CurrentMain Responsibilities: Account Management: responsible for processing Sales and maximizing Sales revenue on all Apple hardware products: iPhone, iPad, Apple Watch, Mac, AirPods, Accessories, CTO (Configure to Order) etc. to Apple Education & Retail Partners: iConnect, Select, Wriggle etc. Administration: providing continuous professional service and day to day support to (APR) Apple Premium Reseller client queries: AppleCare+, VPP, DEP, CTO, Stock in the channel/POD requests, shipments, deliveries etc. Customer Care: listen, comply and ethically adhere to Apple principles while growing the relationship as an (ADP) Apple Distribution Partner with a no-nonsense approach to service. Committed to providing best customer experiences in the Apple Supply Chain while maintaining brand integrity. Apple Team: working with the Exertis Apple Team on coordination, inventory analysis, KPI’s, forecasts & GP Targets across the Apple portfolio for optimal growth. Data Control: actively documenting and compiling detailed records of Apple Insurance, VPP Credits, CTO - custom builds (UK & China) in a centralised database. Ensuring that advantageous vendor relationships are developed, improved and maintained.
