Ian Findlay Email & Phone Number

Boston, Massachusetts, United States

TechCXO is a pioneer in providing high potential companies across the country with industry-relevant interim, part-time andfractional executives on-demand. More than 5,000 companies, from startups to the Global 1000, have entrusted TechCXO tohelp with their critical functions by calling on TechCXO executives as their CFOs, CEOs, COOs, CSO, CROs, CTOs, CMOs, CHROsand other executive roles. TechCXO’s major practice areas are: Finance & Accounting, Product & Technology, Revenue Growth,Human Capital and Executive Operations. For more information about the firm, please visit https://www.techcxo.com.

Natick, Massachusetts, United States

StratusPoint IT is a national MSP with clients ranging in size from 10 employees to 300+ employees.-- StratusPoint IT acquired my company LightWire in 2019-- Directly responsible for managing clients generating $2,500,000 in MRR annually-- Drove internal revenue growth from LightWire clients by 40% post acquisition-- Manage Customer Success Team responsible for ensuring that our clients are highly satisfied with the work that we do-- Develop and drive internal initiatives to measure company performance using KPI metrics-- Develop and drive implementation of standardized platform to evaluate relative health of client systems-- Member of senior management team responsible for making all-company decisions and shaping company direction

Watertown, Massachusetts, United States

LightWire was a Managed Services Provider (MSP) that provided Outsourced IT services for companies ranging in size from 10 to 300+ employees.LightWire was acquired in 2019 by StratusPoint IT - at the time, LightWire was billing $2MM+ in MRR annually and managed 1,200+ endpoints.LightWire provided a holistic technology service to its clients - we implemented, monitored, and supported our clients’ network systems and server infrastructure, provided end-user support, and worked with senior leadership to provide executive advice that companies need to succeed in today's technology driven world.Most of our services were delivered under a single, holistic flat-fee plan that was simple to understand for our clients, and included management of a company's corporate IT systems, their staff's computers, provided 24x7 helpdesk support to their staff, and provided senior-level vCIO services to the company management.LightWire had a loyal client base across a broad spectrum of industries, from Finance to Legal, and from Construction to Bio Tech.

Cambridge, Massachusetts, United States

CIO for Marketspace, a Monitor Group CompanySenior manager for Monitor Software, a Monitor Group CompanyRecruited away from Razorfish in August of 2000, I was tasked with building a world-class (but cost-effective) infrastructure from the ground up that could meet the needs of Marketspace's widespread consulting and media business across 5 offices (Boston, New York, Los Angeles, London, and Hong Kong). I also was tasked with co-managing our software development group, Monitor Software.Additionally, as part of Marketspace’s publishing process, I authored and published a chapter in the e-commerce textbook Introduction to e-Commerce.My role encompassed 4 areas of responsibility:• Management of technology for Marketspace and its network of companies, including Marketspace Advisory, Monitor Executive Development, and Monitor Software• Senior level technology consulting for our clients with needs in technology strategy• Management of high-risk technology projects and products• Management of our software product technical support teamWith 150 users, our systems serviced a demanding and technically savvy set of customers who were involved in a plethora of different activities:• Disconnected consultants working onsite with clients for weeks at a time• A full-fledged digital video production department, with needs for massive storage and processing, specialized equipment, and video streaming systems• eLearning, with content creation and management needs• Software Product Development, with a voracious appetite for equipment, software, and storage to meet the core development, QA, source control, defect tracking, licensing, monitoringOur technologies included:• A data center with 100+ servers• Microsoft Exchange• iSCSI SAN• Linux-based open-source, clustered java application servers• Global VPN connectivity between offices and for end-user connectivity• Inter-office file replication leveraging DFS• Centralized endpoint protection and patching

Cambridge, Massachusetts, United States

Razorfish was a premier interactive consulting firm, providing a broad range of ‘new economy’ services, from strategy consulting and development through solution delivery. The solutions that we delivered to our customers leveraged a multitude of capabilities, from traditional client-server architectures, to wireless, to broadband design and delivery, to physical design.The Client Partner role was the most senior relationship management point of contact between Razorfish and its customers. My responsibilities included new business development, solution definition and strategy, team management, project profitability, and staff interviewing.Accomplishments• Personally sold and managed over $5 mm in client engagements for 2000• Co-managed a team of 70 + ‘Fish’ with 3 other client partners, reporting to a general manager• Client relationships included: State Street Bank, State Street Global Advisors, Microsoft, Vanguard, Adams Harkness & Hill, Copyright Clearance Center, Adero, Placelinks• Mentored 6 senior staff members• Member of internal Technology steering committee Knowledge Management Team

Boston, Massachusetts, United States

Conduit Communications was a London-based, multinational technology services firm that concentrated on technology-focused management consulting, large-scale database system consulting, and traditional application development. Conduit purchased Marketing Engineers to acquire missing skills and knowledge related to Internet strategy and software development.In July 1999 Conduit was acquired by Boston-based, publicly held i-Cube. Shortly thereafter, i-Cube and Razorfish merged together.Accomplishments• Co-Founder, Boston Office• Responsible for multiple roles in the establishment and ongoing development of the office, including staff hiring, culture development, technology infrastructure, sales / account development, client solutions definition and delivery.• Consistent focus on office bottom line led the Boston office to consistently perform as the most profitable office in Conduit.• Grew office team from 3 to a peak of 20• Managed client relationships and solution development for clients including JP Morgan, EG&G, Compaq, Affiliated Managers Group, Harvard Business School Publishing, Adams Harkness & Hill, State Street Global Advisors, Inso, TransNational Travel, Tweedy Brown• Direct advisor on Conduit’s technology steering board.

Boston, Massachusetts, United States

Marketing Engineers was a web development company focused on designing and engineering database-driven websites. Our focus was building corporate marketing websites that leveraged easily updated, template-driven, dynamic content.Marketing Engineers was sold to Conduit Communications in 1997.• My primary role was as Chief Technologist. As such I defined all technical solutions, implementation plans, and development for customers, including companies such as Switchboard, DCI, Dialogos• Established the company as the Premier partner for development of Inso Corp’s DynaBase dynamic server platform• Responsible for development / implementation of all corporate technology infrastructure.• Multiple responsibilities including Sales, Recruiting, Hiring, and development of Partnership contracts

New York, New York, United States

ITS was a technology consulting firm whose primary business focus was the installation & maintenance of corporate information networks, workgroup and imaging systems, and Internet connectivity solutions.I was the Creator and Director of ITS’ Internet and Groupware division and was responsible for:• Development of business plan for division• Identified existing and new clients for Internet solutions• Conducted strategy sessions to identify opportunities to leverage Internet technology within each business• Sold and implemented Internet solutions including hardware, software, and content creation. • Sales process based on initial strategy work conducted to identify opportunities to leverage Internet technology within each business• Creation of hardware and software solutions tailored to the requirements of each client.Responsible for account management. These responsibilities included:• Ongoing management of clients’ network and telecommunication needs• Research of the applicability and viability of emerging technologies for each client.• Solution definition for new clients and long-term client relationships, with a focus on the evaluation and implementation of emerging technology to their business process• Developed client management system for clients in Merrill Lynch Private Banking group.

Boston, Massachusetts, United States

DWS was a small, Boston-based IT consulting company focused on network and telephony IT support for small businesses.Performed analysis to refocus sales efforts on most profitable customer segmentsResponsible for 50% of DWS’ sales efforts. These efforts included:• Managed client relationships, including initial sales cycle, needs analysis, and solution definition.• Improved customer relations through creation & publication of 1st company newsletter• Increased overall sales by 40+% year on yearAdditional duties included:• Maintained DWS’ general accounting.• Strategic, long-range planning• Creation of a marketing focus on select vertical markets• On-site & off-site customer support• Created & implemented a hiring strategy for own replacementFull partner in creation of The Boston Computer Consortium:• Collaboration between DWS & two other companies in similar industries• Implemented sharing of customers, resources, & business strategies• Implemented move to shared office space.

Bachelor’S Degree, History

Education record