-Drove Customer Success through building and maintaining positive relationships, excellent communication and problem solving, and technical consulting. Worked with different departments to ensure the Sales Team and our customers had what they needed to effectively complete their projects and goals.-Secured over $10 million in concrete sales in 2020 & 2021 combined-Used system expertise to assist other department heads with implementing their product & price changes -Implemented process improvements to increase efficiency within the Sales Team-Re-organized internal file systems to improve the department's organization and tracking abilities-Managed all City of Seattle accounts for concrete sales

-Compiling, editing and formatting monthly status reports from all Washington departments to be submitted to the Company’s CEO and parent company’s board of directors-Planning and coordinating events for up to 600 people, with budgets up to $50,000-Performing office administration duties, inventory, ordering supplies, organizing-Helped HR to streamline the on-boarding process, cut down time to compile new hire resources from several hours to 20 minutes

-Preventing fraudulent purchases and account takeover for buyers on Amazon.cn (Amazon China)-Resolving customers' account issues-Occasionally translating documents from Mandarin to English -Team engagement event coordination for up to 250 people-Training and mentoring new hires

-Preventing fraudulent purchases and account takeover for buyers on Amazon.cn (Amazon China)-Resolving customers' account issues-Occasionally translating documents from Mandarin to English -Team engagement event coordination for up to 250 people

Taught written and oral English at Shenzhen Experimental School, 12-14 classes per week, grades 1-6. Created and implemented weekly lesson plans and activities for each grade.