Ian Fuller Email & Phone Number

Supporting Legacy IT services including 30+ custom in-house applications, telecommunications and computer equipment, and account/access issues.

• Provided email and phone assistance for new administrators in the U.S. and foreign countries to initiate new email services, including DNS changes, client setup, and data migration from existing service provider to new.
• Proactively contacted and followed up with new customers to ensure high level of satisfaction with services and prevent frustrated calls to support.
• Developed training documentation and sessions for new Transition Specialists and Technical Support Representatives
• Worked with Visual C++.NET 3.5, PHP, and MySQL to create utility applications for improving process efficiency

• Performed a wide range of troubleshooting and maintenance with information technology devices and computers in an Active Directory environment via phone, on-site appointments, and walk-ins
• Supported a network of 1000+ machines working independently and within a small team of 2 full-time and 5 part time staff members.
• Developed an in-depth automated slipstream install disk for Windows XP to quickly reinstall and deploy a wide variety of machines.

A+, Network+, Mcp, Ccna, Security+

February - July 2009

Bachelors Of Arts In Interdisciplinary Studies, Psychology, Sociology