- Served as production lead for War Dragons, free-to-play mobile game with real-time multiplayer, strong social elements and a persistent world.- Partnered with a cross-functional development team of 25 developers made up of artists, engineers, designers, product managers, and QA. This included establishing and maintaining product roadmaps and release schedules for all releases and milestones.- Tracked burndown and monitored the team to ensure work was progressing on schedule, and worked with the team to re-prioritize when necessary, leading the team to complete 91% of P0 and P1 initiatives in 2022 and 2023.- Iterated on the War Dragons team’s release processes to increase release stability and maintain a 99.9% player-facing uptime.- Scheduled and coordinated transfer of War Dragons to co-development studio within a 90 day time frame. Led knowledge-sharing efforts for production and release management work.- Made executive decisions when responding to fires and other live issues by coordinating with developers and gathering data to form strike teams.- Refined overall team processes so they could be maintained with a smaller team and empowered team members to operate without direct production input.- Unified agile processes company-wide, coached team members in agile practices, and provided mentorship to new scrum masters.- Created resources, timelines, and best practices for company-wide platform support process to provide day-one support for new OS releases across four game teams.- Create lightweight processes for an unreleased title in pre-production to give the team flexibility that could be expanded as the team moved into full production.

Responsible for binary submits, which included setting dates for merging features, working with developers to ensure deadlines were being met, signing off on testing, and completing submission and ready for sale checklists.Implemented new processes and checklists across pods so that feature work is tracked more accurately and with increased visibility. Ensured that processes were being adopted by each pod and that they suited the team’s individual needs.

Provided testing coverage for iOS, Apple Watch, and Android apps for binary releases and weekly content updates.Managed two offshore test teams, assigning work and addressing issues that arose during their testing.Implemented process improvements to facilitate communication with offshore test teams. Additionally, reduced time to complete RC pass from 5 days to 3 days while maintaining confidence in testing coverage.Responsible for binary submits, which included setting dates for merging features, working with developers to ensure deadlines were being met, signed off on testing, and completed submission and ready for sale checklists.

Served as embedded tester and QA system owner for content and meta scrum groups on Dance Central Spotlight; led testing in a variety of areas including shell, certification, and multiplayer; and supervised the onboarding of other testers.Created test plans and resources for use by internal and outsourced QA.Provided qualitative feedback, engaged regularly with design team, and worked with playtesting team to ensure that playtests were as effective as possible.

Developed and implemented new features and user stories for Workforce Timekeeper in small scrum group.Worked with legacy Java code to fix bugs and ensure proper integration of new content.Programmed using object oriented development strategies and design patterns.

Tested digital content, store functionality, and marketing materials for Dungeons & Dragons Online and The Lord of the Rings Online and approved store offers before they were pushed to live servers.Wrote and performed test plans for critical path testing.Served as lead tester of team for Mac OS X during development of The Lord of the Rings Online port and educated team on testing for the operating system.

Performed critical path and edge case tests for Rock Band 2 and The Beatles Rock Band. Followed test plans and documented bugs using Bugzilla bug database.