Consultant for CUNY Public Interest Technology (PIT) Lab, housed in the CUNY Office of Research. Developing digital identity, CUNY PIT Lab website, branding, and social media strategy.

Develop and manage scholarly communications and social media strategy for the PhD Program in Social Welfare, including bimonthly newsletter, email listserv, social media content scheduling, and graphic design.Created protocols and documentation systems for program communications.Supervised two MSW students’ field practicums.

Advisor: James Mandiberg, Ph.D.Research for a handbook on social enterprise education in social work.Co-coordination of the Social Work Innovation Network.Co-editor for a special issue of "Human Service Organizations: Management, Leadership, and Governance" on social work, social enterprise, and social innovation (anticipated publication 2025).

Lecturer (instructor of record) at the Silberman School of Social Work at Hunter College. I teach classes in social welfare policy and capstone project supervision.SSW 701: Social Welfare Policy & Services (Fall 2021, Fall 2022)SSW 702: Homelessness and Social Policy (Summer 2023)SSW 790: Professional Seminar (Spring 2022, Spring 2023)

Managed membership for student government with representatives of 52 doctoral and Master's programs.Chaired committee on revising organizational governance documents (Constitution and Bylaws).Advised Executive Committee on compliance with governance documents and relevant regulations.Oversaw successful campaign to significantly modernize the DGSC's Constitution via a ballot initiative and several Bylaws changes..

• Developed protocols for continuous quality improvement, including process modeling, documentation policies and procedures, internal audit protocols, client risk assessments, and critical incident response protocols.• Developed and implemented internal EHR audit procedures using TheraNest software.• Oversaw implementation of Patient Portal and online payment reconciliation system.• Advised HFI's senior leadership on industry best practices, protocols, and regulatory updates.• Built and maintained relationships with community partners, providers, and advocacy networks.• Supervised Clinical Operations Coordinator and provided field instruction and evaluation for MSW student practicum.• Provided training and technical assistance to HFI staff, leadership, and psychoanalytic candidates.

• Provided single-session and short-term supportive counseling available to all non-uniform New York City agency employees, retirees, and their immediate families, including screenings, intakes, assessments, referrals, treatment planning, disciplinary stipulation reporting, case management, inpatient facility admission, employee leave coordination, insurance authorization, and incident debriefing.• Coordinated appointment scheduling as part of a team of 30 licensed, master's-level counselors serving a working population exceeding 380,000, and spanning all levels of the city workforce. Clients range from labor-class civil servants, to executive management, to family members of city employees.• Conducted outreach through health fairs, new employee orientations, and other group activities.• Created and facilitated psychoeducational workshops on a variety of topics such as stress management, mindfulness, time management, vicarious trauma, coping with uncertainty, and compassion fatigue.• Researched and created outreach and educational materials on a variety of issues relevant to client lives, from health and mental health subject areas to issue-specific resource guides.• Provided management and supervisory consultations for personnel challenges.• Facilitated critical incident debriefing, psychological first-aid, and on-site trauma counseling.• Collaboratively managed relationships with several networks of mental health and substance use treatment providers.• Collaboratively managed a database of providers and resources for the NYC EAP team.• Collaboratively managed a comprehensive database of confidential client records using a legacy software and AWARDS.• Since the onset of the COVID-19 pandemic, provided ongoing post-disaster cognitive behavioral therapy and facilitated a weekly support group for grief and loss through multiple platforms: doxy.me, Zoom, WebEx.

The NSWM Policy Fellows program offers practical training in social work management for emerging and mid-career leaders seeking new experiences and skills.Mentor: Ron Manderscheid, Ph.D., Executive Director of the National Association of County Behavioral Health and Developmental Disability Directors, Adjunct Lecturer, Bloomberg School of Health at Johns Hopkins University.Research project: "Telehealth, Virtual Care, & What Lies Beyond In-Person Services: Behavioral Health for a Post-COVID-19 World".

• Coordinated multiple projects for MSW field practicum: on-site technical lead for migration to BG database systems including RealPage; managed existing data files; digitizing and organizing Operations paper-based file systems; conducted business process analysis for Operations department; embedded Rent Administrator role into Scatter Site operational management; developed multiple procedure manuals; trained Scatter Site staff in BG best practices; streamlined Operations audit preparation; presided over sublease signings for new and existing clients.• Managed rent collection & reconciliation for a multi-contract 172-unit scatter site supportive housing program.• Managed accounts payable for all program apartments, such as rents, utilities, vendors, and emergencies. Acted as primary point of contact for Finance department.• Supported Operations Manager in all aspects of property coordination including apartment inspections, client showings and move-ins, furniture delivery, utility accounts, and repairs tracking using Maintenance Connection.

• Managed rent accounts receivable, processing, and records for a LEED-certified 262 unit single room occupancy (SRO) multi-agency supportive housing complex, with a rent portfolio exceeding $2.5 million in annual revenue• Worked with tenants to develop payment plans and reconcile arrears; draft and distribute legal documents on behalf of landlord; coordinate with outside counsel regarding ongoing nonpayment and holdover cases; appear in Housing Court on behalf of landlord as needed• Documented and processed rental subsidy information for tenants, including Section 8 vouchers, SCRIE, HASA, SPC, ACS, DOHMH, LINC, and others for new move-ins and annual LIHTC recertification• Maintained database of tenant records in close coordination with central finance department, using Microsoft Access, MRI, and RealPage OneSite; assist in preparing files and records for audits by multiple LIHTC monitors and syndicators• Coordinated with social service partner agencies to improve building and program effectiveness, as well integrate strategies for increasing rent collection and payment rates into ongoing therapeutic process and tenant self-development goals• Supported Assistant Director of Programs in key aspects of departmental management, including preparing (and substitute presiding over) weekly management meetings, reporting, and inter-departmental cross-training.

• Provided ongoing psychosocial support, crisis intervention, de-escalation, and mental health and personal development life coaching in two supportive housing facilities for 99 young adults with severe and persistent mental illnesses, substance abuse issues, and histories of trauma.• Approached an often high-conflict environment with a commitment to positive development and restorative justice.

• Assisted in all aspects of operations for woodworking machinery dealership with $2 million of annual revenue, including cold-calling, prospecting, shipping logistics, installation, and repossession.• Led a project to overhaul customer relationship management (CRM) database, recruited contract workers.• Developed systems to streamline and digitize business operations record-keeping and information management

• Assisted in all aspects of statewide campaign to end the Work Experience Program in New York and replace it with paid, transitional job training: research, outreach, phone-banking, meeting facilitation, fundraising, action planning, minutes transcription, community organizing skills training, workshop creation and facilitation• Helped lead campaign organizer to move campaign messaging to legislature-focused direction while maintaining a core value of empowering low-income New Yorkers to bring their voices into shaping policies that affect their everyday lives• Coordinated member committee for media analysis and narrative strategy

• Represented SBCAVT and Somali Bantu community members to government and social services agencies.• Recruited, trained, and supervised a diverse team of 20 volunteers and 4 interns to facilitate adult English literacy program.• Designed and implemented culturally competent programming that met constituent needs• Assisted in design of record-keeping systems; Reported and evaluated existing grants and programs• Raised over $15,000 in small grants• Collaborated with the Vermont Center for Crime Victim Services and Awareness Theater Company on outreach and public education campaign, “New Neighbors Victim Outreach Project”, through producing short plays and videos in over seven languages* Position funded through AmeriCorps*VISTA

• Represented CAI in multi-organizational website and donor database transition project• Maintained and updated library and museum archival databases• Advised on new exhibit for the Fall of 2010 on oral histories of the Killing Fields• Assisted Executive Director in transition from local to national advocacy platform for the Cambodian-American community