Ian Grinstead work email
- Valid
- Valid
- Valid
- Valid
Ian Grinstead personal email
• Over ten years of staff management experience, with strong analytical and technical skills.• Proven abilities in staff coaching, customer service, and commitment to profitability and operational efficiency.Training and MentorshipCustomer ServiceInterpersonal CommunicationInventory Control and Loss Prevention MS Office and Windows (7, 8, 10)Android, iOS, macOSPOS Systems, Hardware/Software
-
It SupervisorTangentSan Francisco, Ca, Us
-
Information Technology SupervisorTangent Aug 2022 - PresentBurlingame, Ca, Us
-
Technical Support SpecialistTangent Sep 2019 - Aug 2022Burlingame, Ca, Us
-
General ManagerBlick Art Materials Mar 2015 - Sep 2019Highland Park, Illinois, UsIncreased volume and profitability month to month at two different locations, including Flagship store. Customer and employee satisfaction used as example for entire District. Up to 30 employees, including Assistant Managers and specialized Design Center associates.• Worked closely with in-store District Manager to improve sales and customer service throughout district• Regularly provided in-store Human Resources Area Manager on direct feedback on new policies and procedures• Kept well-trained associates and managers on staff to transfer to other stores as vacancies opened• Managed in-store Design Center, including specialized customer service for Design Center customers and scheduling and tasking Design Center associates• Developed and distributed walkthroughs for previously undocumented processes and new systems -
General ManagerSony Electronics Nov 2014 - Mar 2015San Diego - Us | Tokyo - Jp, UsSony Retail Operations - Palo Alto (Consumer Electronics; 146,000 Employees; $70B Revenue) Responsible for all store performance, staff training, daily operations and business development.• Provide exceptional customer service support and highest level of escalation in store by calmly listening and responding to customer complaints, and identifying and executing actionable solutions to escalated issues.• Coordinate with multiple internal national and global departments including Marketing and Engineering to host events and assist with product sustaining.• Evaluate and interview new applicants and hire new staff members.• Train and develop store management to achieve a unified action plan for store and staff.• Developed new opportunities with local businesses and colleges to drive sales and competitiveness.• Conduct weekly sales and new product training to improve product knowledge and sales team competencies.• Reconcile daily financial transactions while performing store opening/closing procedures. • Perform direct selling activities to walk in patrons including qualifying customers, providing product demonstrations, overcoming customer objections, closing sales, and upselling accessories and add-ons. • Recognized for being the only service technician in the history of Sony Retail to be promoted to Store Manager. -
Assistant ManagerSony Electronics May 2013 - Nov 2014San Diego - Us | Tokyo - Jp, UsSony Retail Operations - Palo Alto (Consumer Electronics; 146,000 Employees; $70B Revenue) Oversaw day-to-day operations and manage a staff of 20 professionals to drive sales, customer service, and technical support functions.• Facilitated achievement of daily/weekly/monthly sales objectives by overseeing direct selling activities of store staff. • Direct manager of computer department and service desk.• Simultaneously perform all service related duties normally relegated to tech positions due to a current staffing shortage.• Maintain knowledge of local competitive promotional offers and competitor positioning strategies by performing weekly market research.• Assist with hiring by performing interviews and handling onboarding processes for new staff members.• Recognized for being the first service technician in the history of Sony Retail to be promoted to a management level position.
-
Senior Technical ConsultantSony Electronics Oct 2007 - May 2013San Diego - Us | Tokyo - Jp, UsSony Electronics - Palo Alto (Consumer Electronics; 146,000 Employees; $70B Revenue) Provided front-line technical support to Sony clients. Strong emphasis on customer retention to ensure future business for the company. Expertly diagnosed computer hardware and software issues on a daily basis, often encountering and always overcoming new and unique problems in a timely fashion.• Promoted to Backstage District Lead within six months of hire. As District Lead ran bi-weekly conference calls and conducted interviews for new hires to the nationwide service desk program.• Wrote documentation for Standard Operating Procedures (SOP’s) and technical troubleshooting guides.• Received numerous written commendations and letters of recognition from various highly satisfied customers.• Consistently handled high service volumes, often working on up to a dozen machines at any one time.
-
Sales AssociateBest Buy Feb 2007 - Sep 2007Richfield, Minnesota, UsBest Buy - San Rafael (Retail Sales; 160,000 Employees; $10B Revenue) Direct sales of computers and office products. Provided consultation to other departments regarding technical requirements and acted as liaison for Best Buy for Business.• Provided direct sales and customer service support to customers by assessing customer needs, presenting product and service options/solutions, and finalizing transactions. • Trained all new hires to the computer sales department.• Performed technical troubleshooting work at the Geek Squad service desk.• Given two Excellence Awards within one month of hire.
Ian Grinstead Skills
Ian Grinstead Education Details
-
Biola UniversityEnglish
Frequently Asked Questions about Ian Grinstead
What company does Ian Grinstead work for?
Ian Grinstead works for Tangent
What is Ian Grinstead's role at the current company?
Ian Grinstead's current role is IT Supervisor.
What is Ian Grinstead's email address?
Ian Grinstead's email address is ia****@****buy.com
What schools did Ian Grinstead attend?
Ian Grinstead attended Biola University.
What skills is Ian Grinstead known for?
Ian Grinstead has skills like Sales, Technical Support, Troubleshooting, Microsoft Office, Customer Satisfaction, Management, Computer Hardware, Software Installation, Training, Maintenance And Repair, Software Documentation, Retail.
Who are Ian Grinstead's colleagues?
Ian Grinstead's colleagues are Marc Sutter, Kevin Bradley, Femke Timmermans, Sheena Jen, Kelly Bradin, Roman Mikulinsky, Nick Haddad.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial