Managed all aspects Split Billing (SB) and Contract Pharmacy (CP) Operations from Implementation and program Development through Customer Service and Account Management. * Reduced implementation time to below 90 days. * Focus on system code break / fixes impacting clients bottom lines. * Teams recognized by KLAS for 2015 340B Implementation Program and 2016 KLAS leading customer service program - Managed Services. * Managed structural problem solving and development efforts… Show more Managed all aspects Split Billing (SB) and Contract Pharmacy (CP) Operations from Implementation and program Development through Customer Service and Account Management. * Reduced implementation time to below 90 days. * Focus on system code break / fixes impacting clients bottom lines. * Teams recognized by KLAS for 2015 340B Implementation Program and 2016 KLAS leading customer service program - Managed Services. * Managed structural problem solving and development efforts for Split Billing program. * Expanded the standard programs to support all HRSA OPA 340B SB site classifications. * Led development of Contract Pharmacy from roll out version to production quality program. * Developed the initial Specialty Pharmacy program with Accredo.Examples of Program Issues* Corrected internal set up errors in creating under-accumulations for multiple Corporate System accounts that ranged between $500K and $6M not captured by Account Manager.* Lack of credit re-bill process in CP to handle $2M over purchase by developer. * Managed messaging to client when development would not address and fix above issue until following fiscal year.* Worked with forensic accountant when multiple accounts were over charged and not compensated for $1M for errors committed by unfiltered file sent to 340B TPA. * Supported client who had over-purchased 340B products while providing out of compliance Medicaid carve out issues. * Helped manage and craft the message when cost reimbursement payments for client of $1M+ delayed because of corporate dissolution.* Teamed with AP staff to resolve ongoing client fee and billing errors dating back years to Talyst and legacy AP system.* Managed client expectations for development code delays required to address program processing errors including vendor set up and lack of end to end testing of vendors in new product. Six months after roll out, CP product still required development interaction to set up new accounts. Show less

Director AmeriNet-HRS (275 affiliate regional/national AmeriNet group purchasing program)Associate Director Virginia Mason Materials Management. Supply Chain, Pharmacy, Dietary, Laboratory, Housekeeping, Radiology, Capital Equipment.