Ian Gey Van Pittius Email & Phone Number

Act as a named resource for strategic customers, providing proactive and reactive support, including weekly summaries and meetings to review support incidents.Serve as an escalation point and lead the process to grow accounts, while mentoring team members to enhance their technical knowledge and customer service skills.Collaborate cross-departmentally to resolve complex scenarios and integration issues, engaging with various D2L teams to meet client needs.Communicate proactively with clients regarding product information, supportability issues, and strategic product plans.Maintain and expand working knowledge of D2L solutions, driving team expertise and technical thought leadership.

Henley-On-Thames, England, United Kingdom

Train clients on Brightspace LMS platform.Taking charge of training new clients on their eCommerce site that the implementation team has completed.Facilitate Training courses with clients after their eCommerce site has gone through implementation.Conduct follow-up training where required.Create Training documents and video tutorials.

London Area, United Kingdom

Taking charge of training new clients on their eCommerce site that the implementation team has completed.Facilitate Training courses with clients after their eCommerce site has gone through implementation.Conduct follow-up training where required.Create Training documents and video tutorials.Facilitate internal Cyber Security awareness training.Conduct Product Demos to prospective clients.

Johannesburg, Gauteng, South Africa

Working with key stakeholders and users in ADvTECH’s portfolio of 108 schools to update and improve the school administration system, while supporting users in their day-to-day use of the STASY system as well as various other company systems.Implement STASY Software in schools and provide technical support to users, ensuring customer satisfaction.Accurately document system changes and update user manuals.Lead the integration process of STASY and SASAMS systems for compliance with the South African Department of Education.Assist in the development of Power BI Dashboards, gathering requirements and documents for Dashboards.Handle all support tickets, whilst tracking progress on JIRA.Creation of training tutorials and video guides for system/software users.Implementation of new strategies to improve training and workflow, to improve customer satisfaction.Act as 2nd line Support for users on STASY SoftwareLead the implementation of Microsoft Teams in schools to ensure the continuation of student studies during the Covid-19 pandemic.

Johannesburg Area, South Africa

Supervised and oversaw the day-to-day use and support of the Pencilbox system. Pencilbox was the school administration management system, used by schools in the ADvTECH Group.Supervised the daily operation of Pencilbox Administration Software throughout all schools in the ADvTECH Group portfolio.First-line support for the Pencilbox and School Magic projects.Investigated ways to gather and mine data from various school databases.Researched methods to streamline system integration and feedback, which resulted in accurate communication with Head Office.Assessed information flows and data structures, implementing corrective actions for further operations and process streamlining.Provided an exceptional level of service/support to each customer by listening to concerns and answering questions.Implemented School Magic Software that allowed teachers to capture school reports and grades remotely.

City Of Johannesburg, Gauteng, South Africa

Supported and trained clients in the use of the Pencilbox system, through interfacing and problem-solving.Lead report designer for Pencilbox software using active reports, customizing the academic report cards for various schools.Provided hands-on technical support to school users using the system.Conducted training sessions with new users.Travelled between schools to implement Pencilbox system and support users.Performed detailed data, process, and equipment assessments to identify areas of improvement, creating implementation plans as required.Acted as a central reference and information source, providing guidance and assistance in the system decision-making process.Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.Troubleshot and resolved problems with systems to optimise functionality and usability.

Johannesburg, Gauteng, South Africa

Handled support calls and managed issue investigation, ensuring vital information was accurately captured.Completed regular audits and maintained accurate inventory database of hardware and software applications, ensuring all devices remained up to date.Identified and evaluated inefficiencies, providing recommendations for improved system functionality.Performed detailed data, process, and equipment assessments to identify areas of improvement, creating implementation plans as required.Maintained advanced security measures to protect user assets, safeguarding the integrity of confidential data and supplied licenses for antivirus software sold by the company.Oversaw installation of software programs and hardware systems to meet company requirements.

Harrismith, Free State, South Africa

Delivered innovative, creative designs translating user and technical requirements into meaningful, exciting concepts and proposals for Built-in Cupboards.Assisted with the planning for manufacturing and providing mapping for CNC Machines as well as packing and loading for delivery.Presented designs, samples, and final work to customers for evaluation making required amendments.Communicated with external suppliers and subcontractors to obtain quotations and certifications as needed.Modified drawings, designs, and blueprints according to client specifications, needs and requirements.

Johannesburg, Gauteng, South Africa

Travelled to clients to provide technical demos on Autodesk Revit Architecture and Revit Structure.Ran week-long training courses on Autodesk Revit Architecture and Structure, inhouse/onsite with clients.Implement Autodesk Revit Architecture and Structure onsite for clients.Assisted with updating of client Revit systems.Provided support for users on the system.

Bachelor Of Science (Bsc), Informatics, Pass

Certificate, Comptia A+

Diploma Of Higher Education, Project Management

Won best presenter, best project group and project champion.

Matric