Itsm Consultant
Freelance
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Ian Halsey Email & Phone Number
ITSM Consultant
at
Freelance
1 work email found
@vonage.com
2 phones found area 333
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Who is Ian Halsey? Overview
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Quick answer
Ian Halsey is listed as ITSM Consultant at Freelance, based in Redhill, England, United Kingdom. AeroLeads shows a work email signal at vonage.com, phone signal with area code 333, and a matched LinkedIn profile for Ian Halsey.
Ian Halsey previously worked as ITSM Consultant at Pantheon and ITSM Consultant at Avincis. Ian Halsey holds Itil Foundation V3 from Itil.
Company email context
Email format at Freelance
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{first}.{last}@vonage.com
86% confidence
AeroLeads found 1 current-domain work email signal for Ian Halsey. Compare company email patterns before reaching out.
Profile bio
About Ian Halsey
A Senior Leader of Service Management, Service Delivery, Support (Customer Care), Operations, and Transformation expert with nearly 20 years of experience in Technology, Operations, Business Support, and Customer Support roles. Disciplined and methodical with a reputation for transforming chaotic environments by implementing comprehensive and resilient processes. Excellent leadership skills with proven experience in getting the best out of his teams, and an equally proven ability to build new high performing teams.
Listed skills include Itil V3 Foundations Certified, Helpdesk Management, Change Management, Incident Management, and 45 others.
Current workplace
Ian Halsey's current company
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9 roles · 20 years
Ian Halsey work experience
A career timeline built from the work history available for this profile.
Itsm Consultant
CurrentITSM ConsultancyDORA, ITIL, ISO27001Change ManagementRisk ManagementIncident ManagementAsset Management
Jul 2024 - Present
Itsm Consultant
Current
Freelance
ITSM Consultancy
Nov 2019 - Present
Itsm Consultant
Oct 2023 - Apr 2024
Director Of Operations
Feb 2021 - Mar 2023
Head Of Service Delivery
Jan 2017 - Jun 2019
May 2013 - Jul 2016
It Support Team Leader
Acenden (A Lehman Brothers Company)
- Managed team of 10 to implement best practice across service delivery platforms including Helpdesk, Desktop Support, Application Support, Incident Management and Change Management.
- Produced KPIs and reported on service delivery for 500 users to the Senior Management team.
- Launched SLA’s for IT into the business for the first time in a resistant environment.
- Chaired the Change Advisory Board meetings and implemented changes including:- Co-ordinated Business Continuity Practice failover testing- PC and application upgrades- Introduced IVR phone call routing systems.
- Supported the Desktop migration as part of the separation from Lehman Brothers to exceptionally tight time deadlines as the Lehman Brothers infrastructure became practically obsolete overnight whilst maintaining.
- Spearheaded the re-branding and launch of the support function as IT Customer Services, bringing Help Desk, Desk Top and Application support under one professional umbrella.
2006 - 2012
~6 yrs
Helpdesk Analyst
Preferred Mortgages Ltd
- Provided support to 200 users in a chaotic environment.
- Helped to integrate a new Help Desk software platform for the first time.
- Supported the launch and later appointed as Super User for a new online POS application to enable external customers to gain instant decisions on mortgage applications.
Jan 2005 - Oct 2006
2 education records
Ian Halsey education
Itil Foundation V3
Itil
Ba (Hons), History
FAQ
Frequently asked questions about Ian Halsey
Quick answers generated from the profile data available on this page.
What company does Ian Halsey work for?
Ian Halsey works for Freelance.
What is Ian Halsey's role at Freelance?
Ian Halsey is listed as ITSM Consultant at Freelance.
What is Ian Halsey's email address?
AeroLeads has found 1 work email signal at @vonage.com for Ian Halsey at Freelance.
What is Ian Halsey's phone number?
AeroLeads has found 2 phone signal(s) with area code 333 for Ian Halsey at Freelance.
Where is Ian Halsey based?
Ian Halsey is based in Redhill, England, United Kingdom while working with Freelance.
What companies has Ian Halsey worked for?
Ian Halsey has worked for Freelance, Pantheon, Avincis, Vonage, and Trainline.
How can I contact Ian Halsey?
You can use AeroLeads to view verified contact signals for Ian Halsey at Freelance, including work email, phone, and LinkedIn data when available.
What schools did Ian Halsey attend?
Ian Halsey holds Itil Foundation V3 from Itil.
What skills is Ian Halsey known for?
Ian Halsey is listed with skills including Itil V3 Foundations Certified, Helpdesk Management, Change Management, Incident Management, Problem Management, Customer Service, Kpi Reports, and Kpi Implementation.
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