As a Microsoft Security Architect, I support the team with onboarding, implementation andconfiguration of the entire Microsoft Security Stack (Defender for Endpoint, Defender for Identity, Defender for Cloud, Defender for Cloud Apps, Microsoft Information Protection, Microsoft DLP and Microsoft Purview). I work across multiple teams, communicate effectively across multiple levels, help customers understand the technologies (including presentations, documentation, etc.) and also help them understand the current security landscape, threats, and the Microsoft365 security feature set.

I specialize in cost-effective optimization of Microsoft Defender and Sentinel deployments, Intune Attack Surface Reduction, and azure infrastructure, as well as Implementation Services for the entire Microsoft Security stack.

● Architected proprietary cost optimization offering from the ground up and successfully leveraged it to increase client retention as well as secure new contracts in sales pipeline.● Lead Microsoft threat protection and cloud accelerator workshops, partner presentations, security implementation projects and technical deep dives for Fortune 500 clients.● Develop a deep understanding of Azure Policy and Cloud Adoption Framework.● Mentor and train engineers and analysts.● Lead Microsoft Defender for Cloud deployments to on-prem & cross-cloud workloads.● Develop proof of concept and lead production deployments.● Author and technically edit deployment and configuration guides for deployment teams.● Support internal education program to achieve Azure Expert MSP and advanced specialization.● Automate solutions to complex tasks to upskill our team and free up higher tiered resources.● Continuous improvement, delivery, and automation (DevSecOps) via GitHub and GitLab.

● Conduct cloud security analysis, recommendations, and configurations of prospective clients' Microsoft Azure Active Directory (AAD), Office 365, and EMS Cloud platforms and environments. ● Serve as lead engineer for enterprise threat protection workshops.● Develop proofs of concepts and lead production deployments.● Implement industry-leading practices around O365/EMS cyber risks and cloud security.● Mentor and train engineers from technical staff.● Act as Microsoft Security product SME in high-value corporate objectives.

Technical Leadership:● Create, conduct and/or lead Proof of Concept solutions that are market competitive and targeting specific client needs.● Provide technical leadership and training for sales and services teams.● Leverage ConnectWise Manage to collaborate with Professional Services and Sales Team to adjust Sales Engineering process to ensure execution of efficient and profitable project implementations.● Display extensive knowledge of SMB solutions and capabilities of Microsoft offerings (E5 Defender ATP and Zero Trust Azure Identity Protection).● Execute projects for training and oversight.● Collaborate will other branch SE’s and CTO for developing Mytech solution design standards and methods.Pre-Sales and Client Relationship Development:● Assist account executives with client acquisition, retention & growth, and participate in client discovery meetings.● Timely completion of assigned proposal creation.● Create Annual Client IT Roadmap with accurate budgeting information.● Create detailed scope of work (SOW), work breakdown structure (WBS), estimated hours, and pricing for services, hardware, software, and licensing.● Discovery and assessment of client/prospect environments for the purpose of designing technical solution.Project Financial Management:● Analyze and assemble costing and pricing information for solution design review.● Meet Project departmental budget and margin goals.● Develop and maintain standardize “blueprint” technical solutions to be validated and approved by CTO for Mytech scoping tool.● Conduct post-mortem on all projects to evaluate quoting accuracy and identify areas for improvement.● Work closely with Support desk for Microsoft 365 Defender for Endpoint Deployments (evaluation, pilot deployment, then organization wide onboarding/roll out).

● Responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require.● Leverage ConnectWise Manage to monitor operations to make sure tickets are addressed in a timely manner, as well as serving as the service-desk liaison to major business-impacting initiatives including, but not limited to: Staff Training and Scheduling, Vendor Management, Budgeting and Cost Management, Process Definition, Tools Selection, Escalations, Mentoring, Executive Communications, Workload Balancing, Operational Performance Monitoring, SLA Compliance, ITIL Implementation (particularly Change Control).● Responsible for implementing ITIL Change Management and subsequent training.● Overhaul entire client onboarding process, and retraining.

● Patch management and ticketing via ConnectWise Manage for for 600+ systems.● Administer network security measures with a focus on minimizing system interruptions and breaches.● Authored and deployed Quarterly Technology Alignment Review Standards● Designed and implemented a new security solution stack and built a Cyber Security Program, from marketing materials to actual deployment.● VMWare Host & VM upgrades, maintenance, and patching, Microsoft Hyper-V and Azure deployments.● Veeam virtualization backup including advanced onsite and offsite replication.

● Responsible for scalable solutions companywide.● Spearheaded automation efforts to reduce hours per endpoint by up to 90%.● Responsible for implementing ITIL Change Management.● Integrated remote monitoring with PSA ticketing system.● Rewrote the standard operating procedures to include regularly scheduled on site proactive maintenance programs and updated onboarding documentation.

● Responsible for understanding the client’s business, how the client utilizes their technology to conduct that business and be able to realize operational impact based on proposed technology changes.● Final escalation point for unresolved issues via ConnectWise Manage.● Understand how proactive solutions, automation, training and documentation can be leveraged to lower support requests volume and resource requirements.● Conduct remote and on-site recurring reviews with clients as a part of their proactive maintenance plan.● Collaborate with Engineering, Operations, and Executive personnel to achieve/maintain a positive technology stance.● Perform proactive onsite visits with clients to assess and align with NetGain’s Standards and best practices.

● In addition to First Tier responsibilities, participate in semi-annual offsite training provide oversight of escalated tickets (ConnectWise Manage) and development ongoing mentoring initiatives and training materials.● Security Event & Information Management (SEIM), Multi-Factor Authentication (MFA), and Microsoft 365 Defender Deployments.● The Second Tier TRE has obtained advanced certifications beyond MCSE & CCNA and will work towards additional advanced certifications.

● Provide ongoing support and expertise to customers and co-workers. ● Communicate effectively with customers and co-workers to assure that all issues and requests are completed in a timely manner, leveraging ConnectWise Manage for PSA. ● Ensure the timely response for services provided at or above targeted quality levels or Service Level Agreements.● Ensure that all safety and security procedures are followed at NetGain Technologies and customer locations.● Advise Management Team regarding changes in projects or workflow and work unsupervised from a remote location.

● Maintain and improve individual utilization and billing levels, consistent with the Profitability, Service and Safety standards.● Maintain and keep all certifications current, consistent with the company’s business requirements.● Pursue additional certifications to improve value to company and customers (significant self-study required).● Complete billing and scheduling documentation; maintain communications with Dispatch and monitor follow-up activities (ConnectWise Manage).

● Design and instruct Accelerated Microsoft Office Proficiency Certifications as well as Windows Proficiency Courses.

● I.T. support involving VoIP phone, security systems, Linux server deployment, management and maintenance database management, backup management, emergency alarm systems, internal and remote servers, website, and networking solutions consultation, implementation, maintenance, and troubleshooting.

-Author bi-weekly online trade publication called the "Trade-Post,” covering trade issues, discussions, and regulations.-Author office procedures manual; coordinated conferences, meetings, and seminars.-Organize, marketing and administration of seminars and special events.

-Website construction, maintenance, forwarding, and testing.-Search Engine Optimization (SEO) consultation and implementation.-In-house database construction, integration, configuration, and maintenance. -Managed backup and replication.

Coached LCHS hockey team twice a week both indoor and outdoor conditioning and strength training programs specific to competitive high school level ice hockey.Adjusted training programs for injured athletes.Addressed team pre and post game.

-Conduct research on international trade regulations and overseas markets utilizing internal databases, WTC libraries, and online resources.-Correspond directly with foreign trade dignitaries and officials.-Generate foreign tariff reports and comparisons.-Research foreign labor laws, taxes, and other topics affecting international company expansion.-Conduct foreign market analyses.-Assist with organization, marketing, and administration of seminars and special events.-Compose summaries of current and relevant trade issues.