CEO, Orchestrall Inc. October 2009 - Present(www.orchestrallinc.com) with operations in the US, Beijing, SuZhou, Hong Kong. Its innovative model has been recognized by Gartner as one of the global "Cool Vendors" in business services. It was ranked #20 of 2013 and #25 in 2014 the fastest-growing, privately-held businesses in the Philadelphia region by the Philadelphia 100®, the Wharton Small Business Development Center, and the Philadelphia Business Journal. Ian Hau raised the funding, recruited the leadership team and built the operations from ground up.SVP, Global IT, GlaxoSmithKline Pharmaceutial. 2004 - March 2009Managed directly an operating budget of $80M and indirectly the offshore spend of over $100M. Led global staff of 300 plus, located in the UK, Poland, Ireland, Canada, US, Australia, and with offshore partners in India, China, Ireland and Canada. Developed and managed global service portfolio.• Developed the IT Offshoring strategy, and scaled to 1500 offshored FTEs with over $100M spend per year. • Implemented a global HelpDesk that support 27 languages and operated 24x7. Cost reduced by 45% and service performance significantly improved. For example end-to-end resolution time reduced by 50%.• Implemented a service catalogue that handled 35,000 requests a month from many countries. Request fulfillment time reduced by an average of 60%.VP, Project and Process Improvement, Global IT 2001 – 2004. Responsible for implementing framework for IT strategy, service, project, and process management. Manage US/UK HelpDesk and eLearning system.• Imbedded the Benefit Delivery Approach and Service Management throughout IT. Received Outstanding Leadership Award twice• Developed and implemented Lean and Six Sigma processes throughout IT. • Implemented global eLearning system. Achieved saving of over $30M by converting the face to face classroom training to eLearning.Specialties: Pharmaceutical, R&D, IT Quality, Six Sigma, Lean Thinking, IT offshoring, Global IT Shared Services, IT Application Life Cycle Processes, Offshoring and outsourcing for ITO and BPO, Working with China and India, Clinical Trial process, Process Improvement, IT Strategy, Managing global staff from many countries