Responsible for support of Nationwide’s Network core campus infrastructure. Supporting the organizations growth, maintenance, currency and efficiency of data center and edge routing and authentication platforms. Manages vulnerability and remediation and secure configuration relationships. Negotiates contract renewal and terms with trusted partners.• Enhanced application performance and stakeholder satisfaction, last recorded at 97% favorable, through ongoing management of network infrastructure currency, API integration, cloud services, vulnerability remediation and best in class security practices.• Modernized Nationwide’s NAC infrastructure by managing Cisco Identity Services Engine across the organization impacting over 29k Nationwide managed endpoints, over 7k POD devices and encompassed 140 policy rules. • Provided leadership of infrastructure release activities (over 4k approved tasks and changes); while contributing to improvements of the processes and responsibilities, I worked to promote our services to our business partners. IT budget $36.2M in 2024.• Managed SOC2 and PCI compliance efforts for organization, revenue tops $60B annually.• Other Notables: Member of ‘Nationwide Cares Team’, Member of Corporate Technology Associates Advisory Group (AAG), Member of College Talent Recruitment Team

Responsible for driving revenue and operational efficiencies for this organization utilizing decades of experience with hands on technical engineering, customer facing advisory, Project Management, and deployment knowledge.• Recruited to establish an organizational Technology Product Roadmap (TPR) and evaluation of relationships between Sales and Delivery as well as IT assessment. Documented technology and business drivers, contractual obligations of $7.8M, and $25K of investment opportunities.• Provided strategic direction and operational oversight, reporting to C-level executives. MVD revenue in 2020 forecasted at $27M.

Responsible for overall project ownership, including but not limited to: project scoping, create project plans and delivery strategies, establish milestones/schedules, and manage engineering resources from an IT perspective for the largest Insurance Carriers in the US (Metlife, CNA Insurance, Travelers, UPC Insurance and others).• Managed a $45M operating revenue overseeing cradle to grave project vision, prioritization planning and delivery for major US insurance carriers in both acquisition and retention.• Led over 25 new client integration projects, enhancing policy claim and billing functions via EDI, HTTPS, API and mainframe integrations to allow Safelite to perform TPA service. Maintained customer NPS of 87%.• Developed and led major technology innovation enhancements such as ‘Simple Part Selection’, ‘On My Way Text’ and the adoption of ‘Claims Pro’ FNOL portal. These services allowed Safelite to grow from a $1.1B company in 2014 to $2.2B in 2020.

Tasked with full responsibility for the definition, documentation, and successful completion of complex projects, ensuring that realistic project, quality, change control, dependencies, and risk management processes are maintained.• Provided technical support functions communicating detailed architectural deliverables to the business, focused on maintaining and increasing profitability and client relationships.• Awarded top performing region (2012-2015) in revenue (avg $13M) and customer satisfaction (96%) – through Unified Communication and professional services sales.• Other Notables: Presidents Club 2012 top 5% performing region in North America

Successfully designed and architected solutions such as enterprise telephony, contact center solutions, WFM, customer reporting and analytics solutions for our clients. • Generated growth of advanced technologies business from $250K to $5.2M over 4 years• Drove customer satisfaction score with largest revenue partner (CSAT) from 60th percentile to 90th percentile – through unwavering focus on project delivery and customer engagement. This increased company revenue by 12% as we qualified for additional product discounts.

Sales Engineer skilled in translating complex technical concepts into compelling business solutions. Rooted career both in highly technical delivery and customer relationships.

Progressed from installation technician to managing nationwide MAC contract for the Bank of America, supervised 15 technicians and achieved 94% adherence to service level agreement.