• Covering Building Manager and direct cooperation with difference service contractors and technicians for the onsite service• Front line representative to provide comprehensive service to residents, resolved Strata’ enquiries and concerns with professional manner• Worked with Strata Manager and Head Concierge to ensure building safeness, reported if trespassing or facilities faulty encountered immediately when patrolling the building• Fixed and patched for any minor issue found within the building area

• Communicated with different vendors to request for quotation, compared and evaluated all the quotations and chose the best quotation for Property Manager for final decision• Prepared lease agreements with existing tenants for renewal, and negotiated with them for the increment to the rent to maximize rental income and balanced tenants’ concerns• Built up a secure parking lot image in Chinatown neighborhoods, and led to a 12% increase in parking income and 10% increase in monthly parker within 6 months.• Organized 10 events for the shopping centre, including Chinatown Luna New Year Parade and fundraising events to build up positive image, worked closely with media to spread out the event to local community through air, digital news and newspaper, and invited different sponsors to sponsorship for the gifts for the events• Promoted vacant units through online platform and exist tenants’ referral, and reduced 11% vacancy within 4 months.• Timely management on different service providers to provide essential service and inspection to prevent any failure and ensure fulfill all the regulation and by-law for the shopping center.• Generated different monthly reports on overall income, repair and maintenance status, overall expenditure for Property Manager to review the performance and plan for the future.• Provide front line customer service to all the customers and guests• Assisted accounting team to issue invoice, track payment status and send out purchase order to vendors• Ad hoc duties included bookkeeping with Sage 50, basic IT on-site support and work-from-home support.

• Supervised a data entry team with 15 operators to process 10 million documents per year for a global banking customer’s back-end operation • Trained 20+ operators with 40+ operation manuals to process 220 types of documents, and improved 15% processing time in 6 months and saved 8% cost in 4 months.• Accountable for scheduling regular project meeting with different stakeholders, included senior management, vendor project manager, project sponsor, to present the project status, earned value, action items, recognized risks and risk management plan. • Acted as an expert role to provide expert judgement on different solutions’ impact toward project outcome and revenue, included Optical Characteristic Recognition solution, double data entry and off-site operation. • Managed 3 different projects simultaneously with the skills of prioritizing the projects according to their time pressure and importance to allocate different resources to deliver project outcome.• Effective communication planning to keep satisfying management and customer, projects completed within schedule with customer acceptance on all the deliverables with satisfactory.• Reviewed and feedback to related stakeholders during the Proof-Of-Concept and User-Acceptance-Test to refine the solution to achieve the ultimate project goals• Supported change management activities, such as work closely with IT solution teams to refine the user experience and user interface• Built a database with Microsoft Excel to review project outcome, and use the data history to generate forecast that will impact project implementation and identify potential risks, and based on the forecast to tailormade the risk management plan • Experienced in different types of projects, including in-house operation upgrade project, in-house new product development project with Japan Head Quarter, customers’ IT and office hardware upgrade project, and customers’ IT software deployment project.