Ian Horsburgh Email & Phone Number

Edinburgh, Gb

Edinburgh, Gb

Lead Engineer, providing a wide range of modern IT services and technology transformation projects to organisations throughout Scotland.Main Responsibilities:• Provide 3rd line technical support.• Supervise and manage the IT Helpdesk service, ensuring that Service Level Agreements are met.• Assist in the training, mentoring and development of ICT Technicians skills, as well as providing the necessary resolution, support and guidance to members of the team.• Lead, manage and coordinate technical solution projects.• Make recommendations regarding Infrastructure improvements.• Proactively ensure network, system, data and service availability through preventative maintenance, upgrades and security monitoring.• Plan and implement upgrades to hardware, software and services.• Server and network design, installation and administration (Windows Server 2012 R2, 2016, 2019).• Active Directory network design, installation and administration.• Manage and configure Office 365 deployments.• Manage and configure network switching.• Manage and configure wireless networks.• Manage and configure routers. • IP telephony support and administration.• Data protection management.• IT hardware and software procurement.• Technical documentation.Highlights:• Planned and implemented migrations from on-premise to Office 365 (Exchange, SharePoint, Teams).• Infrastructure and domain upgrades with a reduction in cost through consolidation of services using virtualisation and cloud services.• Designed, installed, and configured Windows domains using Active Directory and Group Policy.• Completed major LAN upgrade with resilient inter-site routing. • MPLS WAN upgrade, with high-speed fibre circuits at each site.• Data Protection design and configuration.• Created and developed Enterprise Wireless networks providing secure, convenient network access.• Implemented Security controls and best practices to achieve Cyber Security Essentials certification.

Edinburgh, Gb

As an ICT Officer, I supported the IT Infrastructure of SCVO and the fully managed client base.Main Responsibilities:• 2nd line helpdesk and onsite support to 800 + end-users based in sites across Scotland.• Log, report and manage IT issues through to resolution and within SLA timescales.• Server and network administration in a Windows Server 2003/2008 multi-domain environment.• Windows Server 2003/2008 design, installation and configuration for SCVO and fully managed clients.• Active Directory design and implementation for fully managed clients.• Active Directory network support and administration.• Windows desktop OS build imaging and deployment.• Group policy design and implementation.• Microsoft Exchange Server 2003 & 2010 design, installation, configuration and troubleshooting.• Hardware support, administration and troubleshooting.• Software support, administration and troubleshooting.• Network switching support, administration and troubleshooting.• ISA server firewall administration and troubleshooting.• Network printer support and troubleshooting.• Siemens digital telephony support and administration.• Event log monitoring.• Backup management.• IT hardware and software procurement.• Technical documentation.Highlights:• Designed and installed Windows Server domains for new fully managed clients. Migrating existing server roles and implementing changes to deliver modern IT systems and processes with advanced security.• Planned and managed relocation of technology services to new premises for fully managed clients.• Designed and installed Blackberry Enterprise Server for mobile device roll-out and administration.• Designed and installed Avaya Telephone system for fully managed client.

Edinburgh, Gb

As an ICT Technician, I supported the IT Infrastructure of SCVO and the fully managed client base. Main Responsibilities:• 1st / 2nd line helpdesk and onsite support to 800 + end-users based in sites across Scotland.• Log, report and manage IT issues through to resolution and within SLA timescales.• Hardware support, administration and troubleshooting.• Software support, administration and troubleshooting.• Active Directory network support and administration.• Windows desktop OS build imaging and deployment.• Hardware and software support, administration and troubleshooting.• Network switching support, administration and troubleshooting.• Network printer support and troubleshooting.• Siemens digital telephony support and administration.• Event log monitoring.• Backup management.• IT hardware and software procurement.• Technical documentation.Highlights:• Performed a lead role in a project to integrate 40 + Organisations in a wide area network with multiple sites and domains. Deployed client/server networks with Windows Server 2003 and Windows XP Pro. Server roles included DC, DNS, DHCP, file, print, Exchange, SQL and backup.• Broadband roll-out project to improve Internet connectivity for fully managed clients.• WSUS installation and deployment to improve patch management procedures.• McAfee Anti Virus deployed with a centralised management dashboard providing efficient administration.

London, London, Gb

Main Responsibilities:• 1st Line helpdesk support for 1000 + on-premise users.• Log, report and manage IT issues through to resolution and within SLA timescales.• Hardware support, administration and troubleshooting.• Software support, administration and troubleshooting.• Windows and Novell NetWare network support and administration.• User account management.• Smartcard access management.• Network switching support, administration and troubleshooting.• Telephony support and administration.• Backup management.• Technical documentation.• Project support.Highlights:• Developed database logging system for the recording of local helpdesk incidents with a full audit trail of cases.• Created training guides for end-users to support adoption of new software and procedures.

Edinburgh, Gb

Main Responsibilities:• IT helpdesk support for 90 on-premise users.• Log, report and manage IT issues through to resolution.• Dell hardware support, administration and troubleshooting.• Windows software support, administration and troubleshooting.• Active Directory network support and administration.• Windows and Macintosh machine build and deployment.• Network switch patch management.• Network printer support and troubleshooting.• Telephony support, administration and troubleshooting.• Web protection monitoring.• Email protection monitoring.• Backup management.• IT hardware and software procurement.• Technical documentation.Highlights:• Windows 2000 desktop deployment.