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As an Enterprise Account Manager at Conductor, I lead the customer success strategy for the company's top tier customers, with a total book of business over 5M. I have over 10 years of experience in customer success for digital marketing SaaS businesses, and I am passionate about delivering value, satisfaction, and retention for my customers.I leverage my skills in change management, commercial negotiations, forecasting, executive engagement, and project management to manage complex and advanced customer accounts that require integration of services, custom reporting, and scaling content processes internationally. I also empower my customers to adopt and optimize Conductor's platform for their digital marketing needs, and I collaborate with internal and external stakeholders to drive customer outcomes and growth. Additionally, I have 3+ years of experience in managing a team of 5-10 customer success managers, overseeing a total customer portfolio over 25M, and exceeding renewal and growth targets consistently.
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Strategic Account ExecutiveConductorNew York, Ny, Us
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Enterprise Account DirectorConductor Apr 2023 - PresentNew York, Ny, UsI have been in various account lead roles at Conductor. For 5 years I have managed Conductor's top tier customers with a total book of business over 5M. I work on our most complex and advanced customers that includes a integration of services, custom reporting and scaling content processes internationally to meet the needs of my customers.
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Director, Customer SuccessConductor Apr 2020 - Mar 2023New York, Ny, Us3+ years managing a team of 5-10 and total ACV of 25M. Managed forecasting, risk assessment and at-risk playbooks, personnel development and onboarding, commercial negotiations and exceeded renewal and growth targets consistently.
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Strategic Account DirectorConductor Jan 2017 - Oct 2020New York, Ny, UsTeam lead and manager of 7/10 top accounts at Conductor.
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Strategic Account ManagerConductor Sep 2015 - Dec 2016New York, Ny, UsConductor is the world's leading organic marketing company. Our content intelligence platform, Conductor Searchlight, generates customer intent insights that lead to compelling content, increased traffic, and higher organic marketing ROI. Conductor's technology enables marketers to understand their prospective customers' intent by revealing the trends and topics they are searching for at every phase of purchase process. Customizable dashboards and workflows guide marketers through the content creation process, empowering them to continuously measure, refine, and demonstrate the effectiveness of their SEO and content marketing efforts. Conductor's forward-thinking customers include global brands like Citibank and FedEx, emerging leaders like Birchbox and JustFab, and leading agencies like iProspect and Acronym. Conductor was ranked #38 by Inc. Magazine in its Fastest Growing Private Companies list, and has been recognized as one of the Best Places to Work in America for six years running.
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Account ExecutiveLumentus Social Jul 2014 - Sep 2015New York, Ny, UsAccount Executive with a central focus on the SaaS platform Lumentus Social. Lumentus Social helps you build your reputation as an industry expert in your field by providing you with fresh material every day to keep your social media pages relevant, interesting and up-to-date. -- Account Growth-- Relationship Management -- Implementation Planning-- Strategic Analysis of Client Performance-- Content curation and discovery-- Educational seminars and presentations to 300+ attendees-- Blogging -
Assistant Account ManagerLumentus Social Jun 2013 - Jun 2014New York, Ny, UsContent Curation, Client Services, Technology Development and Social Media research/analysis for the Lumentus proprietary platform Lumentus Social. Lumentus Social provides an easy and effective way for businesses to push their own as well as industry and geographically related content to their social media assets in order to help maximize customer relationships and engagement.
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Semi-Professional AthleteCronulla Sharks Rugby League Football Club Oct 2005 - Oct 2011Cronulla, Nsw, Au
Ian James Skills
Ian James Education Details
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University Of WollongongMarketing And Advertising -
University Of MiamiInternational Studies
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University Of WollongongCommunications And Media
Frequently Asked Questions about Ian James
What company does Ian James work for?
Ian James works for Conductor
What is Ian James's role at the current company?
Ian James's current role is Strategic Account Executive.
What is Ian James's email address?
Ian James's email address is ij****@****tor.com
What is Ian James's direct phone number?
Ian James's direct phone number is +134783*****
What schools did Ian James attend?
Ian James attended University Of Wollongong, University Of Miami, University Of Wollongong.
What are some of Ian James's interests?
Ian James has interest in Music, New Technology, Skiing.
What skills is Ian James known for?
Ian James has skills like Social Media, Social Media Marketing, Media Relations, Integrated Marketing, Public Relations, Digital Media, Digital Marketing, Marketing, Saas, Copywriting, Marketing Communications, Corporate Communications.
Who are Ian James's colleagues?
Ian James's colleagues are Milton Mateus Troques, Claudio Munive, Fernando Martin Santos, Eduardo Irribarra, Jonathan Agila, Jesus Vergara, Andrew Kerosi.
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