Ian Baker Email & Phone Number

Cowes, Vic, Au

Melbourne, Australia

Providing Technology Leadership, Strategy and Healthcare Product DevelopmentAdvising and assisting the board of directors of this start-up company in the areas of:- the development of a web/cloud based healthcare platform being used in both public and private clinical environments, - liaison with outsourced software development & support,- development and implementation of business & technology strategies for the product,- development and implementation of associated business & marketing plans.

Phillip Island, Australia

Glen Isla House is an elegant country house - small boutique hotel style retreat, set in the secluded gardens of the historic Glen Isla Homestead (circa 1870), offering guests absolute privacy in the very finest surroundings on Phillip Island - South East Australia. Phillip Island is home to the world-famous Little Penguins (nightly penguin parade), and the Phillip Island Circuit, location of the Australian Motorcycle Grand Prix (MotoGP).Multi award-winning Glen Isla has been praised by travel writers from all over the world and recommended by internationally respected travel guides such as National Geographic Treveller, Frommers, Fodors, Lonely Planet, Baedeker Guides and travel TV shows as the finest & best accommodations on Phillip Island over many years! A member of Small Elegant Hotels since 2004, and established reputation on Tripadvisor.

Greater Philadelphia Area

Interim Program Director for the TravelTracker programme working with the product technology and product management groups for the new release of the cloud based TravelTracker business solution for International SOS clients. Worked closely with technology vendors to build rapport, and led negotiations for licensing, professional services and support agreements for key technologies in the application development of the project.Oversaw interaction between technical architecture, applications development, quality assurance, release management and operational support groups in the Information Technology Group and liaison with the product management/business owner group within International SOS to deliver the first release of the application to beta test, and customer evaluation focus groups.

Greater Philadelphia Area

Consultant to International SOS on internet/cloud delivered product technologies. From July to November 2010, based in Philadelphia USA, providing direction and leadership to the product technology group supporting the travel risk management and travel security products.

Phillip Island, Victoria, Australia

Providing strategic IT advice and assistance with IT Management to the senior management at the Phillip Island Nature Park.

London, United Kingdom

Travel Security Services (a joint venture between International SOS & Control Risks) providing travel security and travel risk management services for international travellers and expatriates globally. Based in London UK, I oversaw product development and support for web based travel security products for clients of International SOS & Control Risks. These products included Travel Security Online, a web delivered information service with real-time updates from the Global Information Centre based in Delhi, India reporting on world travel security related events and medical risk management events from centres, TravelTracker, a web/cloud delivered product that provides corporations with the ability to track and locate business travellers and expatriates globally & provide 'duty of care' itinerary advice/alerts and support to travellers, travelling to high security and medical risk locations.Key aspects of the role: (1) the product management oversight of the creation of a new travel tracking product based on International SOS's travel locator technology & Control Risks' Travel Tracker technologies to bring the best features of both technologies to the clients of both JV companies;(2) development and implementation of a strategic & tactical plan for migration of International SOS clients & Control Risks clients to the new product;(3) oversight of the development and implementation of a new information management (content management) platform to provide travel risk information & alerts to joint clients & travel tracking clients of both JV companies(4) oversight of the development & implementation of the information management (content) platform to encompass both travel security & medical risk management intelligence and alert capabilities. (5) implementation of the global SOS case management system into the JV.Leadership and management of the global client services and support team with staff based n London, Philadelphia, Singapore & Austin Texas offices.

Phillip Island, Victoria

The Board of the Phillip Island Nature Park oversees the development and operations of the park, encompassing wildlife management, environmental and conservation management and business operations.Phillip Island Nature Park is a not-for-profit organisation.

Singapore, Philadelphia, London, Paris

Various projects in International SOS including Information Security program implementation and audits, acting as interim in senior IT roles where needed during transition in international locations.During 2008, leading IT strategy, architecture development and customer facing web based business systems projects for a newly formed joint venture between Control Risks Group and International SOS - to later become known as Travel Security Services Ltd. Acting CIO and project director role for Travel Security Services Ltd (the joint venture company) to develop strategic and tactical plans for the development and implementation of internal business systems and client facing web applications, including assessment of various technologies and options for the newly formed joint venture.

Singapore

Global Chief Information Officer (CIO) for International SOS the worlds leading medical assistance and medical risk management company. Responsible for global IT and Telecommunications strategy and operations across 60 countries for International SOS.A formulative role in an expanding global organisation, encompassing the transition of International SOS's information and communications organisation & technologies from small business systems approach to medium sized enterprise systems approach, underpinned by strategic business and IT plan.This included the formulation of strategies and high level architectures for development of a global case management system, global information system for assistance service providers, implementation of a global enterprise standard communications network for voice and data, and regional data centres in London, Paris, Singapore and Philadelphia.The role reported into the Group Managing Director and the CIO was a member of the Group EXCO.

Australia

Commissioned officer in the Australian Army.Various officer appointments in the Australian Army (Reserve) in the Royal Australian Corps of Signals including command of a Brigade Signals Squadron. Retired officially in 2002 at the rank of Major.

Singapore

Director of Operations Support and Regional CIO for Asia (now part of the Dimension Data Group Worldwide). Datacraft Asia was Asia's leading IT and Networking integration company with operations throughout Asia, offering professional services, network design, installation/implementation and support in Singapore, Indonesia, Hong Kong, Thailand, Taiwan, China PRC, Japan, Korea, Malaysia, & Vietnam. The company remains a major player in Asia as part of the Dimension Data Group.

Melbourne, Australia

Group Managing Director for Black Box Catalog Australia and New Zealand. A joint venture company 50% owned by Datacraft Ltd and 50% owned by Black Box Corporation, Pittsburgh, USA. As CEO of the JV, I was responsible for operational management, and P&L of the business in Australia + New Zealand. I learned about managing upwards to two joint venture partners!Direct marketer of data communications and networking equipment in Australia and New Zealand.

Bbus

Education record