Working with colleagues in the Student Journey Division and across Royal Holloway to support student success and the development and implementation of the University’s education and student experience strategic action plan.

Led a cross-functional product and service development team of >375 staff and >£23m budget on the design, creation, delivery, maintenance and support of innovative higher education distance learning courses for students across multiple channels.Collaborated across the organisation to deliver a diverse range of >50 new courses and related services each year, whilst ensuring clear student focus.Innovated around new operating models and ways of working, focused on change… Show more Led a cross-functional product and service development team of >375 staff and >£23m budget on the design, creation, delivery, maintenance and support of innovative higher education distance learning courses for students across multiple channels.Collaborated across the organisation to deliver a diverse range of >50 new courses and related services each year, whilst ensuring clear student focus.Innovated around new operating models and ways of working, focused on change management to optimise value from annual investment for maximum creativity, flexibility and efficiency. Show less

Planned, developed and piloted flexible and cost-effective new organisational design across a team of >220 people to support transition to digital product development, improve efficiency, support collaboration and build digital skills across internal and external teams.Worked with cross-functional teams to identify new streamlined processes and workflow for >£7M annual product development investment to maximise quality, efficiency and cost-effectiveness, supported by new digital… Show more Planned, developed and piloted flexible and cost-effective new organisational design across a team of >220 people to support transition to digital product development, improve efficiency, support collaboration and build digital skills across internal and external teams.Worked with cross-functional teams to identify new streamlined processes and workflow for >£7M annual product development investment to maximise quality, efficiency and cost-effectiveness, supported by new digital systems and tools.Delivered >£2M cost savings over three years by consolidating business supplier base and redefining strategy for supplier relationship management. Show less

Led large teams of >50 digital product managers and editors, producing >200 new educational products per year across all ages and subjects.Devised and implemented new approaches to workflow management and workload planning to maximise efficient development across a large and complex product portfolio.Initiated, developed and delivered a range of change initiatives, including new digital processes and scalable delivery solutions via targeted outsourcing.

Responsibilities and achievements similar to Head of Digital Product Development role - but with a focus combining print as well as digital.

Delivered a range of award-winning digital products for the Primary school market; identified, selected and managed suppliers; controlled scheduled and budgets for cost-effective timely delivery.Developed a range of initiatives to balance streamlined and efficient product development with management visibility, checks and balances.Built from scratch new approaches to digital product development, including close integration with print products and deployment of innovative new… Show more Delivered a range of award-winning digital products for the Primary school market; identified, selected and managed suppliers; controlled scheduled and budgets for cost-effective timely delivery.Developed a range of initiatives to balance streamlined and efficient product development with management visibility, checks and balances.Built from scratch new approaches to digital product development, including close integration with print products and deployment of innovative new technologies. Show less

Delivered a range of successful print products for the Primary Literacy Market.

Designed, developed and produced innovative educational materials; streamlined business processes and led a growing team of editors.

Organised and rationalised key support functions for academic publishing business.