•Privately owned company performing voiceover / voice tracking, copywriting, scripting, imaging/branding, music production / programming, technical direction and consulting.-Freelance clients include: IHeart Media (ClearChannel), Audacy (Entercom), Radio One, Mitton Media & private clientele.-Markets Served: Atlanta, Austin, Boston, Chicago, Columbus, Corpus Christi, Houston, Kansas City, L.A., Minneapolis, Pittsburgh, Philadelphia, Reno, San Antonio, Savannah, Internet Radio & more!-For more info, go to www.igetmedia.net or voice123.com/iangarrett

•Focused on Adoption & Expansion for Document & Spend Mgmt on Enterprise & Strategic Accounts.•Delivered operational engagement, managing daily client communications & collaboration.•Served as customer advocate for product upgrades and configuration enhancements.•Maintained Client Success internal/external engagement processes. •Strategized opportunity & vision for custom work via SaaS / DaaS workflows & integrations.•Facilitated client solutions & enhancements with Support, Product Management, ProServ, Accounting and Legal.•Negotiated contracts for licensing and production build services. -Improved client retention rates from 92.5% to 99% (to date).-Clients include: MNCs, F100/500 and more.

•Managed the entire client process; Onboarding, Adoption, Expansion, Retention & Renewal.•Internal Project Manager/Facilitator via software enhancements, integrations & feature requests.•Developed client-centered onboarding programs to ensure client success & adoption. •Assisted Technical Support and Professional Services with custom hardware/software integrations with strategic clientele.•Led client team(s) on product knowledge (SaaS & IoT) post Verizon merger (with Fleetmatics & Telogis).•Coordinated specialized marketing/sales engagement projects and engagement for clients.•Executed renewal (retention) & new business (for profit) contracts. •Served as info hub for Product Mgmt, Logistics, A/R, Support, Supply Chain, Sales Ops & Contracts. •Excelled in consultative & transactional selling principles. •Value adder; intelligent solutions-based seller/marketer.-Diamond Club Winner (2019)-President's Award Winner (2015) -Certified Fleet, Workplan, Navigation Administrator. -Voiceover / Narration talent for Multimedia projects (Ford Telematics / Law Enforcement)-Influencer/host/facilitator for Telogis Mentor Program (2016).-Mentored with VP of Corporate Communications & Director of Sales.

•Clients include: Wrigley, GlaxoSmithKline, Sunstar/Butler, and LifeGear.•Serve as P.O.C. for Sales Operations, Logistics/Supply Chain, Finance/Audits & Trade Marketing.•Excels in Consultative & Transactional selling principles. •Trained inside/outside reps on customer/client protocols, sales techniques & customer service.•Negotiate customer and client promotional contracts for consumer health, and candy brands.•Created/allocated Trade Marketing Funds (Promotional Events) for 75+ national accounts.•Managed branding narratives & whitepapers to increase lead gen, sales & distribution.•Wrote & researched proposals for customer/client ads/promotions.-85% to 92% conversion rate on biannual KPI brand/item distribution objectives.-Increased sales distribution points at wholesale & retail sectors nationwide nearly 10%. (2011-2014)-Influenced $10M in 2011 Wrigley business volume. Projected $14M+ in 2012. 18M in 2014.-Sold $700K avg in GSK monthly sales; team responsible for $1.8M monthly. (2009-2010)Category Analyst (2010-2011)•Clients included: Energizer, Energizer Personal Care, Unilever, Maruchan, Marcal Paper, iChill, US Playing Cards, Windsor Foods, and Lotus Bakeries.•Created and maintained multilevel data reports for C-Level client managers and field force.•Generated sales sheets and rebate contracts for go-to-market promotions and KPI performance.•Rolled-up customer experience into Trends & Product Requirements to negotiate priority.-Improved Core Efficiency by managing Data Analyses, Trade Marketing, Logistics and Client Strategy for 5 Managers and 10+ clients.

•Assisted in training modules for Radio Programming & Digital Production techniques.•Leveraged expertise in audio/video production, post production, editing, and voiceover.-Selected as a Judge for “Show Your Reel” digital presentation competitions.

•Created In-house production, scripts and copy for internal/external branding.•Assisted Program Director in Personnel Management, Content Programming, Arbitron Research & Brand Strategy.•Recruited and trained other voice talent and audio producers.•Liaised with Sales, Traffic & Programming to ensure on-air execution of spot inventory.•Performed daily (10a-2p) Live On-Air shift for KXBT-FM.-Created department internship program for high school and prospective college students.-Won 40-50 new clients through performance media presentations.-Assisted in station billing approximately $7.5 million in 2007 ad revenue.

•Created station Imaging/Marketing/Branding for Production, Program, and Sales Managers.•Influenced Sales and Promotions Managers to execute specific station branding campaigns for new and established clients.•Performed daily (10a-2p) Live On-Air shift for KXBT-FM.-Awarded responsibilities in 2 Departments; exceeded performance expectations in both.-Assisted in "Shoes for Shorties" campaign, Women's Bridal Expo, AISD fundraisers.-Coordinated marketing events geared toward 18-34 age demographic.

•Served as lead communications writer/producer to re-brand /relaunch radio properties.•Wrote and produced commercial copy for clients.•Managed production inventory of audio commercials, brand imaging, and content programming.•Managed qualitative and quantitative (Arbitron) data.•Developed copy writing and performance Media Presentations in local/regional media markets.•Performed nightly (6p-10p) live on-air shift for WAGH-FM.-Influenced market dominance to reach 50% of sales market revenue.

•Created and led presentations for senior managers in Customer Service, Claims, I.T., Actuarial, Policy Service, and Legal Depts.•Implemented best practices and protocol to improve operational revenue and cost benefit.•Researched quality of best practice initiatives to create company efficiency.•Leveraged experience with Business Objects, Crystal and Mobius Reports.-Served as Head of Best Practices Committee; Department Committee Chair.-Directed the re-initialization of claims policy manuals; saved operating expenses by 10%.-Implemented up to $30,000+ of annual savings through improved best practices.Claims Auditor (2004 – 2005)•Provided due diligence to legitimize insurance claims covering multiple insurance policies.-Achieved exemplary auditing scores for consecutive 30 day spans.Claims Service Representative (2002 – 2003)•Point of contact for incoming calls from policyholders, legal and medical providers.-Outperformed call volume/resolution productivity goals by up to 40%.