Ian Harman Email & Phone Number

Founder & CEO of Atoms & Bits. An advisory and consulting firm dedicated to bridging the worlds of technology and healthcare through human centered experiences.

Chattanooga, Tennessee, Us

Assembled and led a world class product, technology, and engineering team from the ground up, enabling overall project delivery efficiency.Created a multi-year platform roadmap and strategy to deliver a new type of direct primary care technology-enabled service.Developed and launched an innovative AI application, which resulted in a 20% decrease in clinician time spent per encounter. This enabled larger patient panels while maintaining clinician and patient satisfaction. Negotiated long-term vendor contracts to save 15% in annualized technology spending.Implemented a global patient self-scheduling solution, improving access and reducing call center volume.Designed routing algorithms that codify and quantify the business logic and rules.

Chattanooga, Tn, Us

Led a team of 4 direct reports and 10+ team members to deliver proactive, predictive, and personalized digital experiences to members, brokers, group admin, and healthcare transparency experiences. Deliver strategic product leadership for all digital platforms for consumers, sales teams, and administrators.Developed and oversaw product strategy for enterprise web, search, chat, CMS (Content Management System), DAM (Digital Asset Management), AI-driven personalization, Digital Health Care Delivery Platforms, and Integrations. Led teams of product managers, analysts, UX/UI designers, brand strategists, copywriters, and developers to deliver products to all commercial and government lines of business.Routinely delivered average NPS of 60+ across member web & mobile apps compared to an industry average in the mid-teensDirected the build-out and implementation of a connected device strategy focused on high-touch consumer health care, driving millions in annual sales and accounting for a 50% average increase in engagement.Implemented the first user-level personalization within web and mobile products, accounting for 15% & 12% increases in engagement and driving a 100% increase in end-user adoption

Chattanooga, Tn, Us

Lead product strategy and innovation for consumer mobile and web apps. Making health insurance more accessible and easier to understand. - Design and drive the strategic product road map for consumer tools including the web portal and mobile app - Direct a team managing product enhancements designed to improve member access while gaining operational efficiencies and cost savings- Drive enterprise wide innovation, operational improvements and sales through management and implementation of vendor partnerships- Partner with clients to drive rapid, iterative solutions designed to lower cost and improve usability- Lead complete redesign and re-platform of member web experience leading to tens of millions in annual sales- Increase YoY consumer tool utilization by more than 15% through improvements in UX/UI and member on boarding- Drive YoY administrative savings of more than $500k through implementation and optimizations of self service tools

Knoxville, Tn, Us

Provide market trend and competitive updates with strategic implications for multiple business units and the corporationIdentify, research and develop innovative product concepts to determine market need and fit.Create new interaction designs for web and mobile improving usage and decreasing communication cycle times by nearly 33% Cut on-boarding time by 25% and grew mobile app adoption more than 130% YoY.Deploy first enterprise level admin controls to clients, decreasing internal support demand by nearly 75% for those clients.Design user interfaces on mobile platforms to increase gross margin by over 4% YoY

Knoxville, Tn, Us

Utilize matrix style management to collaborate with and throughout multiple organizational teams. Work closely with executive leadership to develop and define product segmentation and go-to market strategies.Direct and oversee product marketing & program management for multiple product lines. Brought to market an entirely new product segment and drove year over year growth of 154%. Driving year over year revenue gains.Built and deployed internal systems and tools that decreased end user on-boarding time by 98%.Complete market and competitive analysis. Research potential business development, partnership and research opportunities.Challenged with ensuring organizational readiness in collaboration with product management and marketing communications.Created internal structure for product marketing & program management organization.

Knoxville, Tn, Us

Reengineered implementation process, producing a time and cost savings of over 20% per implementation.Led and partnered on 10 major hospital implementations accounting for more than a 10% increase in annual recurring revenue.Designed and proposed new software and systems surrounding training, knowledge sharing and database management.Process ImprovementImplementation ConsultingHospital communications systemsInformation technologyProjects: Advocate Trinity Hospital, Advocate Christ Medical Center, Advocate Illinois Masonic Medical Center, Community Mercy Health Partners - Springfield Regional Medical Center, Excela Health, Orange Coast Memorial Medical Center, Orlando Health, Premier Health Partners - Atrium Medical Center, St. Jude Medical Center, St. Elizabeth Healthcare, WellStar Health System

Knoxville, Tn, Us

Supported consultants during hospital implementationsDeveloped internal process improvement suggestionsTrained clinical and physician populations on the uses and benefits of new communication systems

Us

Management of Undergraduate Bloomberg TrainingResearch assistant

Us

Worked with the largest energy and defense contractors in the world. Worked with ORNL, Y-12, SRNL and SNL, DOE, DOD, and NEA of the UKInternational Business DevelopmentProject ManagementContracts ManagementBoard of Directors, Energy Technology Environmental Business Association (Former)

Cupertino, California, Us

SalesMarketing

Market ResearchMarketingStrategy

New York, Ny, Us

Financial AnalysisInvestment AnalysisPortfolio Management

Portfolio AnalysisInvestment Management

Masters In Business Administration, Finance And Analytics

Ba, International Business

Other, International Business

Study Abroad, International Business

Summer Program, Summer Internship Program