InternetRetailing is the trade title for Europe’s multichannel and eCommerce professionals, reflecting the board-level conversation in our expanding direct to consumer industry. We are the media partner for RetailX.net's industry-leading performance research, with Ranking and Performance report, Market Reports and Sector reports.Our research includes the Top500UK, the European Top1000, the Global Elite 1000, and the European eCommerce Report, the annual Sustainability Report and the Marketplaces Report. We provide over 80 research reports a year, all available to retail and digital professionals.In addition our news analysis, events, dinners and webinar programmes provide learning, networking and stimulus.Our group includes RetailX, ChannelX, DeliveryX, CustomerX and SubX - covering all of the value chains in retail and direct to consumer.

RetailX is a performance research company focused on multichannel retail, brands selling direct, ecommerce pureplays and the digital commerce sector.

Pencil is the consulting vehicle for Ian Jindal, covering NED and advisory work, speaking and event chairing, and publishing projects.I work at Board level on a long-term and advisory basis, building sustained commercial relationships based on ecommerce and multichannel transformation. I am engaged in an advisory or NED role to cover a change or growth phase, blending research and strategic insights with executive support. Past consulting clients include House of Fraser, Marks & Spencer (‘Top100’ programme and multichannel store training for 60,000 colleagues), Selfridges (establishing a multichannel culture program), Alliance Boots (transformation review), Austin Reed, Couturelab.com, Gant UK, De Bijenkorf, Disney Stores, Westfield Shopping Towns, The British Council, Kering, Johnson & Johnson, Camelot, Land Securities, LK Bennett, Toast, Waitrose.I am a regular speaker and conference chair, covering topics from ‘connecting with the connected customer’ to global d2c performance, how to engage the whole enterprise in sustainable, purposeful commerce, through to ‘digital transformation’ and the challenges of organisational development. Key speaking themes include recommerce and the circular, sustainable retailer, the meaning of performance for Tier1 retailers and brands, and the strategic impact of Web3 and AI.For information please message me or see www.ianjindal.com

Each year Apptus invites an advisory board of retailers, analysts and sector experts to work with the board to cover a structured agenda - from product development to positioning, market needs and trends, as well as specific commercial questions. I learned a great deal from my colleagues during this open and enjoyable tenure as part of the 2019 Advisory Board.

Business Link for London was Europe's largest business support organisation, with an annual budget of c£40million, responsible for delivery the Government's productivity and enterprise agenda to businesses in the London region.In March 2007 the delivery contract was transferred to Serco and the Board was pleased to end our contract period by delivering ahead of target in our most successful year ever, accompanied by a healthy surplus to be returned to public funds.

I was responsible for creating the group's eCommerce operations within this large (£3bn turnover), complex retailer. This was a transformational role to shape the business at the consolidation of the two market leaders under common ownership.I grew online revenues to £400m per annum across over a dozen brands and set the strategy with the investors to create a multichannel, integrated retail offering.My broad remit comprised direct responsibility for operations, technology and marketing services (including customer acquisition and retention), and via service levels the online infrastructure, CRM, targeted marketing and contact centre activities.

ICP was an online business publisher, created by the merger in 2001 of Business Europe Limited and Venturedome PLC. I brought the company to profitability in 2003, via organic growth and several acquisitions. I sold ICP to Crimson Publishing Limited in August 2004.

I created the team which developed and managed BBC Online's publishing infrastructure. I authored and achieved the first ISO9001 awarded for Digital Publishing Management (BSI:March 2000). Our remit covered online, digital and interactive TV and digital text services.

I acted as Trustee and Treasurer, from our initial £30k grant to our becoming a £1m turnover organisation with 1,000 professional members. engage's current activities can be seen via www.engage.org.

TSP incorporated Chapman & Hall, Routledge, Rapid Science and Current Science Group with turnover of $100million. I was responsible for M&A, title acquisition and development, and the electronic publishing programme. The group was sold in 1997.

The Photographers' Gallery is a registered charity promoting photography as an artform and medium of communication. I eradicated the inherited deficit, established a trading subsidiary for Europe’s largest specialist bookshop and print sales operation, and launched early digital darkroom, publishing and database activity. During 1994 I was also Artistic Director