Ian R. Email and Phone Number

Subcontracted to ANZ Banking Group.Accountable for ANZ Head Office voice, data, and digital shared service engagements managed through ANZ’s Global Networks. Exceeding KPI’s and ensuring engagements ranging from events, pitches, project meetings and confidential functions can connect seamlessly, allowing individuals to collaborate across 500 video conferencing units, 30 countries and the ANZ Operations Centre in Bangalore, India. Performing the role on a daily basing requires a diverse range of skillsets including: • Providing training & assessment and creating training manuals for a range of different departments.• Stakeholder management• Compliance of OH&S industry standards • Scheduling and Workforce Management • Inter Department Negotiation • Mentoring and coaching • Onsite & remote technical troubleshooting

Subcontracted to the ANZ Banking Group.Supervised & organised the ANZ Head Office technical resources for over 50+ corporate meeting spaces, encompassing a range of different setups tailored to the clients needs. This involved the management of staff across a variety of areas. • Onboarding of stakeholders, employees, subcontractors & vendors. • Procurement & inventory management• Inventory management & allocation • Creation & distribution of run-sheets.• Conflict resolution • Sub Contractor Management • Coordination of Events • Tailored 1:1 training after skills gap analysis • Event Setup

Audio visual link creation & local and remote support for one of Australia’s Leading Law Firm, Herbert Smith Freehills. This involved management of resources across multiple Asia Pacific venues, extensive VIP stakeholder management including Senior Partners and Government officials.• Supporting Government and Legal HSR teams with meetings • Strong Ethics and Moral Standards, ensuring confidentially on legal, corporate, political, and court house matters. • Multiple coordination and simultaneous management of telecommunication platforms• Conducting training programs with onsite and remote Asia Pacific staff.

Managing 14 properties, 54 meeting rooms dispersed across 4 states (SYD, MEL, BNE and PERTH). From business development through to invoicing, I successfully grew the market share of event bookings in each location.

Reservation and booking agent for Crown including Crown Towers, Crown Metropol and Crown Promenade across Melbourne and Perth.• Management of department inbox• Booking creation• Dealing with complex customer enquiries• High Volume fast paced environment• Service recovery

Food and beverage service at the Owners and Trainers Connections restaurant.During the Melbourne Racing Club Spring Carnival 2012, 2013 & 2012 i was the personal butler to VIP clients which includes Adam Lambert, Birds of Tokyo, Eskimo Joe and The Living End.

Front office agent at the PARKROYAL Melbourne airport hotel

Food service, Including cash till management and operating the pass in the dining room, set up, operation and then pack down of events.Running events such as private lunches for The Honourable Marilyn Warren AC QC - Chief Justice of Victoria.