Ian Kelly work email
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A seasoned digital and innovation professional with a track record of leveraging the transformative power of technology, innovation, and process improvement to drive business success and enhance efficiencies for both customers and colleagues.At Plus Dane Housing Ltd, I returned as the Head of Programmes and Performance Improvement, where I revamped the project management framework and formulated a new Business Intelligence Strategy. After three years, I advanced to the role of Director of Digital and Innovation, overseeing IT, Business Intelligence, Programmes teams, and driving innovation. I spearheaded the development of a new data governance framework and innovation framework, contributing to the organization's maturity in these domains.In my role at Seddon Construction Limited, a family-owned and managed business, I played a pivotal role in shaping the Vision 2020 project. This strategic initiative focuses on empowering staff, delivering exceptional projects, and optimizing systems, processes, and behaviors for maximum effectiveness. Responsibilities include procuring, implementing, and supporting new systems, reviewing current systems and processes, and managing day-to-day support for applications.With previous experiences at Genting UK and Plus Dane Group, a northwest housing association, I have led projects such as CRM and EDM implementations, and the rollout of a new POS system at Resorts World Birmingham, among others.Passionate about continuous learning, my favorite aspect of the job is collaborating with businesses to enhance processes and maximize ROI on IT through improved support, development, procurement, and implementation or process re-engineering.Open to connecting with former colleagues, managers, and anyone with shared interests in technology and innovation. Feel free to reach out for networking opportunities or insightful conversations.Disclaimer: Any views or opinions expressed are my own.Specialties: System Implementation, System Integration, Communication, Team Building, Business Analysis, Project Management, Customer-Focused Support, Problem Solving, Coaching, Programming, Scripting, Database Management, Data Migration, and Customer Service.
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Director Of Digital And InnovationPlus Dane Housing Apr 2022 - PresentLiverpool, Gb -
Head Of Programmes And Performance ImprovementPlus Dane Housing Nov 2018 - Apr 2022Liverpool, Gb
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Application Support ManagerSeddon Jul 2017 - Nov 2018Bolton, GbAn application support manager providing support in an ITIL aligned service framework and acting as IT lead in business wide transformation projects.This project involves several elements including but not limited to how new systems are procured, implemented and supported, to review current systems, processes and behaviours and ensuring we're getting maximum effectiveness. Along side that I'm responsible for the day to day support of Applications. -
Applications ManagerGenting Casinos Uk Jul 2015 - Jul 2017Birmingham, GbI was an Applications Manager for Genting UK Ltd. Genting is one of the largest casino operators in the country with over 40 casinos located from Edinburgh to Plymouth. In this role I lead the company’s application support for business and digital services, overseeing a team of 2 web developers, 1 UI/UX Developer and 1 Application Support Engineer.My role entails the below elementsManaging applications team to ensure that agreed incident, request, change and availability SLAs are metBe responsible for the assessment, development, testing and implementation of complex changesManaging web development team to ensure that agreed incident, request, change and availability SLAs are metBe responsible for the assessment, development, testing and implementation of developments for RWB sites.Work with 3rd parties to create proposals for enhancements and change requestsManage the development, delivery and integration activities with service providers and 3rd parties with strong customer focus and drive to resolve issues within agreed SLAs.Provide advice to business users on existing business applications on how to increase ROI and improve services.Lead on new IT system procurement, implementation and transitionEnsure that all applications meet business requirements and conform to the IM and IS strategiesEnsure the business applications meet the Business Continuity requirementsEstablish policies and quality assurance standards for application and web deployment, customization, governance and supportManage crisis situations for supported applications working with IT teams, which may involve complex technical hardware or software problems -
Senior Applications Support AnalystPlus Dane Group Jul 2010 - Jun 2015Liverpool, GbDesign and implement information systems according to the objectives outlined in the Group ICT Strategy.Design and implement information systems in response to high priority business demand from Plus Dane group’s Managing Directors Team.Develop and support bespoke end user information systems using appropriate industry standard software Be responsible for the day management and maintenance of the Plus Dane group’s major corporate software applications Manage ICT projects of an appropriate size, importance and risk as appropriate to the level of skill and experience.Produce and maintain appropriate documentation to the defined ICT team standardsProvide business analysis skills, in order to offer advice and guidance to staff at all levels, as to possible I.T. solutions to their business issues and requirements.Maintain a high level of understanding of the business requirements and working practices of the core business areas of the company.Ensure overall control and compatibility of software within the organisation.Work effectively with external suppliers and partner organisations ensuring that systems are implemented efficiently Support external customers and organisations use of the group’s ICT systems developing bespoke processes that match their business needs.Review systems design for efficiency and performance and troubleshoot problem areas with a view to recommending solutions.Provide informal and structured end user training according to the training plan agreed between the Group ICT Manager and other members of the senior management team.Be responsible for the Line management of the Application Support Officers.Communicate ICT plans to end users and encourage ownership and adoption of these systems.Ensure personal and team commitment to the equal opportunities policies.Provide staff development support to project teams.Assist the Group ICT Manager in the development and implementation of the Group ICT Strategy.
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Applications Support AnalystPlus Dane Group Feb 2009 - Jul 2010Liverpool, GbTo represent the ICT Team in user groups, conferences and ICT events to further benefits the customers of ICT across the group.To work flexibly as required to deliver excellent ICT services through the use of ITIL service methodologies.Responsible for the customisation of new software to ensure business requirements are met.Use change management processes and procedures to maintain system integrity and stabilityTest new versions of software and undertake the diagnosis of problems in operational software. Produce and maintain appropriate documentation to the defined ICT team standardsProvide business analysis skills, in order to offer advice and guidance to staff at all levels, as to possible I.T. solutions to their business issues and requirementsMaintain a high level of understanding of the business requirements and working practices of the core business areas of the company.Manage and co-ordinate ICT projects through full life cycle, and provide departmental expertise to other non-ICT projects where necessary.Responsible for the installation, development and implementation and support of systems, providing advice, guidance and support to end-users in the most appropriate and effective mannerSupport end users in the most appropriate and effective management of databases and associated information reporting systemsActs as a 2nd line resource for incident managementActs as a peer mentor for application support officerPerforms skills transfer with application support officerIn conjunction with the Applications Manager, be directly responsible for the administration of the organisations SQL servers, and their associated databasesAssist the Senior Applications Support Analyst in implementing and running Business Intelligence systemsResponsible for project managing and implementing new modules, including regular liaison and project reviews with internal customers and suppliers.
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Applications Support OfficerPlus Dane Group Oct 2008 - May 2009Liverpool, Gb1. To support existing ICT systems, ensuring published service levels are met or exceeded.2. To work closely with colleagues throughout the Group to ensure that future systems are fit for purpose and that the aspirations of our customers are met. 3. To represent the ICT team at internal user groups and look for way to further benefit the customers of ICT.4. To work flexibly as required to deliver excellent ICT services.5. Develop and maintain a good working knowledge of ICT systems in use within the organisation including Housing, Finance, Property Services, Telephony and HR.6. Work with other members of the ICT team to identify problems, review procedures and improve efficiency and quality of service provision.7. Responsible for the customisation of new software to ensure business requirements are met.8. Carry out the testing and release of new versions of software in accordance with ITIL methodologies and undertake the diagnosis of problems in operational systems.9. To work within a formal change management process to ensure system integrity is maintained at all times.10. Produce and maintain appropriate documentation to the defined ICT team standards, ensuring that new procedures are documented in an efficient and timely manner and that suitable version control is employed.11. Maintain a high level of understanding of the business requirements and working practices of the core business areas of the company.12. In conjunction with the Applications Support Manager, provide support and administration of the organisations SQL servers, and their associated databases.13. Promote good practice within the ICT team, and to end users of the Group’s ICT systems.
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Systems Data Process OfficerPlus Dane Group Sep 2006 - Oct 2008Liverpool, Gb1. To design, develop, test and implement workflow systems for key service areas in conjunction with business users. 2. To manage and support business critical databases to maximise system availability and minimise downtime, lost productivity and negative customer experience.3. To project manage system developments from design through to implementation, including post implementation support and system enhancements.4. To provide day to day support for business mobile technology solutions whilst ensuring future developments continue to maximise the benefits available.5. To provide effective first line technical support (hardware and software) for Park Road office.6. To act as System Administrator for key business applications such as Promaster, Avaya IP Office and Park Road servers.7. To design and develop data extraction reports at the request of business users using the most appropriate tool such as:- SQL, XML, Crystal, OLAP.8. To act as key point of contact with contractors and suppliers to ensure that IT based services are delivered, and opportunities for continuous improvement are identified and actioned.9. To carry out any other duties as deemed appropriate to deliver outstanding customer service.
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E Learning DeveloperLiverpool Hope University Sep 2005 - Jun 2006Liverpool, Merseyside, Gb1. working with tutors to create and structure online learning materials2. Maintain and development the University’s Virtual Learning Environment3. creating interactive multimedia like video clips (webcasts) or audio clips (podcasts)4. modifying content for use on other platforms, such as mobile phones or hand-held computers5. making sure security measures are in place to control access to the VLE6. assessing users' training needs7. writing training support materials for students and staff -
Graduate AssistantLiverpool Hope University Sep 2004 - Sep 2005Liverpool, Merseyside, Gb1. Work with tutors to create and structure courses and exams2. Maintain and develop courses on the Virtual Learning Environment3. Act as principal lecturer on courses for first and second year courses4. Act as mentor for all students5. Provide study support for all students6. Aid in the marking of coursework and examinations7. Aid in research of various staff in the Computer Studies departments (such as literature reviews, experiments, etc)
Ian Kelly Skills
Ian Kelly Education Details
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Liverpool Hope UniversityDistributed Systems -
Liverpool Hope UniversityHistory And It
Frequently Asked Questions about Ian Kelly
What company does Ian Kelly work for?
Ian Kelly works for Plus Dane Housing
What is Ian Kelly's role at the current company?
Ian Kelly's current role is Director of Digital and Innovation.
What is Ian Kelly's email address?
Ian Kelly's email address is ia****@****tor.com
What schools did Ian Kelly attend?
Ian Kelly attended Liverpool Hope University, Liverpool Hope University.
What are some of Ian Kelly's interests?
Ian Kelly has interest in Programming, Physics, Gadgets, Paranormal, Reading, Movies.
What skills is Ian Kelly known for?
Ian Kelly has skills like Project Management, Business Analysis, Change Management, Itil, Social Housing, Business Intelligence, Public Sector, Integration, Databases, Management, Team Leadership, Software Documentation.
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