Leads and oversees the development activities and strategic direction of the RBC Enterprise DevOps approach to ensure goals and objectives are accomplished within approved timeframes, scope and budget.• Manages a team of 5 Enterprise Consultants, providing strategic direction for DevOps• Builds and manages effective relationships with key project stakeholders, functional groups, executive leadership and other support groups• Leads the Identification, implementation and adoption of new methods or processes to optimize the DevOps approach with an aim to ensure efficiency and cost reduction• Champions innovative approaches to enable the leveraging of new channels, tools and concepts to support drive business results and promote continuous improvement for the organization• Coordinates activities with sponsors and stakeholders to ensure business priorities are understood and met• Enhances the productivity of staff and effectively manages resource allocation through managing intake, capacity planning and prioritization

Managing the strategic direction and day to day operations of the RBC Enterprise Requirements Centre of Excellence• Manages a team of 5 Enterprise Requirements Consultants, providing management oversight and strategic direction for Business Analysis within the organization focusing on quicker time to market and better quality• Maintains a community of 1000+ business analysts and business system analysts, ensuring the right process, the right training and support is in place successful project and program requirements delivery• Partners with executive leadership, peer CoEs and business partners to positively contribute to the success of projects and programs • Develops talent within the Requirements CoE team by building capabilities to support our requirements community in process, tools and interviewing • Actively incorporates change management into our daily tasks and activities to ensure our success and ensure optimal requirements process for the enterprise• Actively acquire and enhance the enterprise’s knowledge in industry leading practices for requirements. Participates in the quarterly Schulich BA executive council representing RBC in the sharing of ideas to better the role of Business Analysis within financial institutes• Contributes to program and project health checks, performing forensic analysis on requirements assessing the capabilities and recommending forward thinking strategies to ensure success• Defined and maintain the requirements portion of T&O project and program governance process• Defining the Organizational Change Management approach for Requirements process adoption using Prosci Change Management methodology• Provides senior leadership with timely updates on practice issues and accomplishments• Emcees annual Requirement Forum and work stream within PM Symposium• Manages Requirements CoE teams individual and team performance, rewarding where appropriate, and assisting with individual career planning

Responsible for introducing and managing at an enterprise level: requirements consulting practice; requirements processes; and requirements tools with a goal to promote consistent requirements process and grow skills of RBC's BA community.Requirements Consultant• Consulted on requirements enterprise analysis, requirements planning and monitoring, elicitation, analysis, solution assessment and verification• Engaged to consult with the multiple large programs e.g. Project and Portfolio Management Tool selection and implementation (~$13M ) guiding 8 FTEs; Call Centre Routing tool replacement (~$116M) guiding 15 FTEs• Managed change in challenging environments by building consensus in a project, department or line of business to ensure adoption of the requirements process• Provided requirements management and oversight for ~900 community members• Developed BA skills interview framework including questions, assessment and feedback model• FY2011 – 167 BAs coached across 56 projects reporting a 46% skills improvement and 34% time decrease in effort to complete requirements via a self assessment survey• Promoted RBC E2E Requirements Process as a standard within the financial industry with invitations to present at BA World Conferences 3 years in a row and IBM Innovate 2011Requirements Tools Manager• Responsible for selection and rollout of RBC's enterprise requirements tool (~$2M)•Issued RFI and RFP, assessing 6 potential products against defined evaluation criteria. Identified the preferred candidate through proof of concepts and participated in the contract negotiations• Managed the configuration of the selected tool, solicited and managed volunteers for pilot projects• Currently 148 enrolled users on 21 separate projectsEducation Consultant• Redefined RBC BA learning path• Developed content for 9 BA training courses covering all aspects of requirements• Developed a new model for classroom training saving on average $1300 per class

Assignment: Lead Business Analyst• Lead IBM Business Analyst for a call centre ordering application implementation to replace multiple ordering tools • Mentored IBM and Client Business Analysts on requirements using industry best practices• Deliverables included Use Case Models, Business Process MapsAssignment: Lead Business Analyst• Lead Business Analyst for a call centre ordering application implementation to replace multiple ordering tools • Elicited requirements using the following techniques: interviews, requirements workshops, and job shadowing• Analyzed requirements using use cases and business process mapsAssignment: Process Consultant• Provided consulting on how to adopt the RUP methodology at an aeronautics simulation company• Lead Business Analyst instructing, reviewing and mentoring on requirements elicitation, analysis, detailed design and traceabilityAssignment: Process Consultant• Provided consulting on how to adopt the RUP methodology at a pharmaceutical company• Process consultant performing a detailed analysis of the current software development process and recommending process improvements for quicker time to market Assignment: Education Consultant• Trainer of a number of Business Analyst training courses to IBM Rational Clients in Canada, US and JamaicaAssignment: Business Analyst• Senior Business Analyst for an Account Management System• Elicited, analyzed and documented business and system requirements • Defined a Service Oriented Architecture (SOA) model using the Service Oriented Methodology and Architecture Assignment: Application Architect• Application architect for implementing Seibel Retail Finance at a Canadian provincial Bank• Elicited, analyzed and documented non functional requirements • Provided technical leadership for requirements elicitation, analysis, design, construction

Application Architect• Application architect for Siebel's Retail Finance application solutions ranging in benefits from $0.4Million to $5 Million for banks in Canada • Elicited, Analyzed, documented and implemented solutions including integration to legacy systems• Identified, recommended and enforced requirement best practices in terms of processes, and deliverables

Application Architect• BPCS Technical Group Manager supported sales consultants in the sales process and implementation of the BPCS Enterprise Resource Planning application tool for Pharmaceutical, Manufacturing industries • Elicited, Analyzed, documented and implemented solutions