Ian Khan, Pmp Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Greater Toronto Area, Canada

AgileCPA is a virtual-based CPA Accounting firm, operating primarily in the GTA. We seek to optimize our clients' finances by establishing close relationships, applying accounting best practices and implementing modern digital technologies.Reporting to the CEO, I joined the firm on a to establish its winning aspiration and design a sustainable business model, with an accompanying long-term strategy & sustainable operational model. This lead to the development of an initial business plan and accompanying marketing plan for the organization.• Guided the CEO in the creation of a target future-state business model using the business model canvas• Established a 3-year business strategy to guide the organization to the target business model• Established the more detailed annual plan for FY 2021 and established the organization’s KPI’s• Developed the organization’s business plan, including a robust marketing strategy and competitor analysis• Completed a cost-to-serve analysis, which resulted in revising the organization’s pricing strategy and the elimination of “net loss” contracts• Re-designed service hierarchy and overhauled the Time Management system, allowing for accurate data tracking and cost-to-serve and effective billing rate metrics to be established for our operations

Greater Toronto Area, Canada

As an Associate Director in the Digital Product Management (DPM) department, within WE's Technology Division, I was responsible for ideating and disseminating modern management systems and practices within the department and division at-large. This included championing customer-first, human-centred (design thinking) approaches to problem solving, as well as encouraging the firm towards data-centricity and data-driven decision making. • Led a design thinking initiative focused on measuring customer satisfaction of WE's digital products• Implemented digital analytics tools for our apps by forming partnerships with the digital marketing team• Led an initiative to develop a product status tracking dashboard for all of our product owners and SCRUM teams• Established a business case framework and template for larger-scale technology investments• Promoted Design Thinking and Data Analytics (Business Intelligence) as future management systems and capabilities for the organization

Greater Toronto Area, Canada

Product Manager of the "WE Schools Hub" for both North America and UK. The Hubs were portal platforms for educators seeking to engage their students through civil service and social action. We on-boarded 4000 net new educators to WE Schools programming, adding to our existing 60,000 engaged educators.• Assembled a cross-functional product team of business clients, marketers, UX researchers and senior engineers• Defined the product vision and ensured alignment to the overall business vision and strategy• Led a UX Research discovery project, which established the initial product strategy and roadmap• Ideated and designed the target-state product, but developed the actual application using Agile methodology• Doubled as the project manager to ensure launch of the MVP within 3 months of the start of development• Designed and analyzed the product metrics, ensuring alignment to overall business KPIs

Toronto, Canada Area

Managed large-scale, multi-system projects for CT Retail's merchandising operations. • Managed a Master Data Management (MDM) enrichment project, to design a product-based hierarchy and capture all relevant product attribute data for all 300K+ SKUs • Led a project for a the design and development of a price management application, which used predictive analytics to optimize price points for all CT merchandise• Led a design project to eliminate an antiquated, paper-based customer journey for in-store price-match claims from our customers• Managed large SCRUM delivery teams and rooted those teams in Agile mindset and principles

Toronto, Canada Area

Led technology system implementations for multiple internal corporate groups, including HR, Marketing, Retail, Corporate Responsibility and Real Estate. I served across all of CTC's banners (BU's), including CT Retail, CT Bank, Marks and SportChek• Gathered and management requirements, wireframed front-end screens, designed back-end data models and data ETL requirements of a custom-built in-house task and asset management application for the corporate marketing team• Led the implementation of an internal, Hybris-based, e-commerce site for Olympic branded merchandise that integrated, through a REST API, to our existing payment gateway• Conducted internal and external usability tests for several digital microsites and applications• Wrote user stories and manged multiple product backlogs for several digital products, often at the same time• Wore the product owner and SCRUM master role for several of our Agile projects

Toronto, Canada Area

I served as a management consultant with Deloitte's PeopleSoft ERP practice. I developed a proficiency in PeopleSoft Human Resources and Payroll modules.

Toronto, Canada Area

Served as a functional analyst in several higher education engagements and developed a strong background in financial aid and student record.

Financial Analyst in Strategic Outsourcing service line. Responsible for new business signings and revenue backlog processes, as well as invoicing.• Re-engineered the contract signings and revenue backlog process, which mitigated an outstanding audit risk and resulted in $1 million of back-billing and accurate invoicing on a go-forward basis• Developed multiple Visual Basic macros to automate Excel-based process for the Pricing Manager, which reduced the mean time to develop a net new pricing template by 50%.