• Manage all industrial and waterworks projects in Hach Malaysia together with project sales manager with focus on MicroE and waterworks projects. • Involved with preparing sales proposal, technical clarification, commercial negotiation till closing stage of project sales involving Hach instruments, Aquafine and Trojan UV systems etc.• Liaise with internal customers to ensure that delivery of instruments is on time, factory acceptance tests and site testing & commissioning are on track to avoid any delay from Hach Malaysia’s side. • Manage external customer’s expectations throughout project phase and ensure follow up on after sales service. • Plan and execute SOP for project sales department with project sales manager and liaise with internal customers to avoid any conflict of interests.• Account manager for global key accounts for EPC and consultation firms such as Veolia Water Technologies and its subsidiaries, International Facility Engineering, Gamuda Water, Exyte, CES Salcon, Ovivo etc. • Interim field sales engineer for Micro-E and F&B industry.

• Drive growth in Micro-E and F&B market in central and southern region of Malaysia.• Develop, implement & sustain comprehensive account plans (sales and strategies).• Promoting full range of Hach Water Quality Platform product and Aquafine UV systems portfolio.• Manage overall sales activities and performance with Salesforce Software.• Liaise with internal and external stakeholders to ensure continued growth of core business, response plans and new channel penetration plans.• Providing technical training to customers on Hach Water Quality Platform product knowledge.• Gather feedback from customers, provide ideas and suggestions on product and service adaption and development and after-sales service.• Managing water and wastewater treatment upgrading projects in terms of product introduction, technical clarifications, commercial negotiation and after-sales follow up. • Conduct competitor product analysis and plan for strategy to promote Hach's products.• Account manager for key accounts such as Infineon Technologies, Texas instruments, Onsemi, Samsung, Seagate, WD Media, STMicroelectronics, Micron etc. Achievements:1. Overachieved 1st and 2nd year sales target by 7% and 18% respectively.2. Convinced clients to reuse original Aquafine UV spare parts, directly supply to end users and increased overall system and spare parts sales by 20%.3. Redirect F&B reagent sales channel from distributors back to Hach Malaysia. Increased sales of reagent for F&B and MicroE industry by 16% in 2 years

Establish a new wastewater treatment department involving: • Operation of new department.• Sourcing for new suppliers and new customer base.• Technical database.• Establish wastewater analysis laboratory.• Manage projects for wastewater treatment plant upgrading tender inquiries.

• Manage and guide two application engineers to achieve KPI goals.• Before and after sales technical support consultant.• Mentoring application engineers from other I-Chem Solution branch with matters related to industrial wastewater treatment.• Provide direction and technical advice for chemists for lab scale treatment and testing of wastewater samples. • Verify and advice process flow and design of wastewater treatment plants by project engineers.• Gain customer acceptance by demonstrating cost reductions and operation improvements.• Serve customers by identifying their needs and engineering adaptations of products, equipment and services.• Prepare cost estimates and technical advice by studying customer documents.• Establish new accounts, plan and organize sales call meeting.• Verify and advice process flow and design of wastewater treatment plants by project engineers.• Manage new WWTP and WWTP upgrading project planning and liaise with client side on requirements. • Conducting mechanical & electrical (M&E) and process commissioning in newly built WWTP*Other job descriptions are same as application engineer

• Wastewater treatment plant process and technical consultant. • Principal troubleshooting engineer for wastewater treatment plants.• Lead engineer for wastewater treatment plant commissioning .• R&D engineer for chemical and biological wastewater treatment processes. • Design process flow of wastewater treatment plants and work closely with project engineers for execution. • Increase sales at existing customer's site through penetration of full line of product and system solution.• Managing key customers' account in terms of sales and technical support.• Providing technical training on wastewater treatment processes for customers.• Represent and assist clients for discussions with Department of Environment (DOE) officers.• Provide consultation for customers to improve performance monitoring document of IETS and lab equipment.• Advising clients on cost saving initiatives and increasing sales margin for company at the same time.• Industrial supervisor (wastewater treatment) for Heriot Watt University Malaysia MEng Chemical Engineering programme.• Supervisor for technical department interns. Achievements:• Solved 5 times over-designed WWTP with minor modification and no additional unit process. Ammonia concentration in raw wastewater is up to 2000 mg/L and final discharge have complied with DOE Std A discharge limit.• Solved boron in final discharge issue with minor changes on-site to meet DOE Std B discharge limit.• Successful WWTP commissioning of various industries. • Increased sales volume of chemical, equipment and other services in client's site.

• Chemical and biological treatment consultant and service engineer for industrial wastewater treatment plants in various industries: food manufacturing, paint, slaughterhouse, heavy metal, automotive, beer, palm oil refinery.• Commissioning engineer for wastewater treatment plants.• Designed high fluoride concentration wastewater pre-treatment plant for Proton Holdings Bhd. Shah Alam.• Developed biological wastewater treatment training material for company.

• Participated in American Society for Non-destructive Testing (ASNT) Level I and Level II certification course for Ultrasonic and Radiographic Testing Method• Trained to become a non-destructive testing engineer in magnetic particle inspection, liquid penetrant testing, radiographic testing and ultrasonic testing