Ian Kidd Email & Phone Number

Provide voiceover talent for commercials, video games, animation, and more.

Greater Atlanta Area

Migrate, upgrade, and maintain servers in off-site data center.Provided technical support for all company employees in North America.Setup, configure, and maintain Cisco ASA 5510 firewall for North American locations.Establish and maintain site-to-site VPN tunnels with other North American and German offices.Manage user VPN access for off-site data center.Manage over 100 virtual environments utilizing VMWare VCenter.Manage a variety of server operating systems, including Windows, ESXi, CentOS, Slackware, and Ubuntu.Provide basic Lotus Notes support for all users.Standardize on Dell hardware for all servers, workstations, and laptops.Support a variety of mobile devices including Android, iPhone, and Blackberry.

Woodstock, Ga

Assist migration of servers to off-site data center.

Greater Atlanta Area

Managed and administered all corporate infrastructure servers including Exchange 2010, SharePoint 2010, Lync 2010, file/print servers, database servers (SQL), backup server (Backup Exec), and all VM environments utilizing VCenter and ESX/ESXi hosts.Upgraded VCenter/VSphere 4.X environment to 5.0.Provided technical support for all company employees.Deployed corporate images and software via Microsoft System Center Configuration Manager (SCCM) 2012.Maintained Lync 2010 phone system.Began migrating all 2008 R2 servers to 2012 and all Exchange and Office environments from 2010 to 2013.

Provided technical support for all company employees in North America.Directly responsible for purchasing all IT related equipment and supplies for North America.Established and maintained vendor relationships.Migrated all North American employees from existing phone systems to hosted VoIP PBX system saving the company tens of thousands annually.Setup, configured, and maintained Cisco ASA 5510 firewall for Woodstock location.Established site-to-site VPN tunnels with other North American and German offices.Managed user VPN access for Woodstock location.Configured and maintained wireless network for Woodstock location.Documented network maps and rack diagrams for Woodstock server room.Setup, configured, and tested WAN optimization solutions from HyperIP and Riverbed.Researched and purchased NAS for Woodstock location. Oversaw all technical aspects of office move from Canton to Woodstock including office design, network cabling, and fiber installation.Configured and maintained SonicWall E3500 firewall in Canton location.Supported a wide array of firewalls, routers, and switches both remotely and locally.Managed over 100 virtual environments utilizing VMWare, VSphere, Veeam, and Parallels.Manage a variety of server operating systems, including Windows, ESX, ESXi, CentOS, Red Hat, and Ubuntu.Provided Blackberry Enterprise Server (BES) administration.Provided basic Lotus Notes support for all users.Maintained and migrated users off of Asterisk PBX.Standardized on Dell hardware for all servers, workstations, and laptops.Supported a variety of mobile devices including Android, iPhone, and Blackberry.Utilized a variety of video conferencing technologies including Cisco Umi, Skype, Google +, and GoToMeeting.

Provided technical support for all company employees.Provided Microsoft Dynamics CRM and NAV client support.Built and maintained company laptop images using R-Drive Image.Established and maintained vendor relationships.Managed and administered all corporate infrastructure servers including Exchange 2007/2010, SharePoint 2007/2010, file servers, database servers (SQL), backup server (Backup Exec), and all VM environments utilizing VSphere and ESX.Migrated users from OCS to Lync 2010 and began integration of Mitel IP 3300 PBX with Lync 2010.Started planning and designing Forefront UAG Direct Access rollout.

Provide technical support to homes and small business throughout the Atlanta area. Specializing in home networking, virus removal, and a wide range of technical device support.

Technical support manager for national and international user conferences.Troubleshot and documented all wireless networking issues company-wide.Setup, configured, and maintained VMWare images.Assisted in migration from Windows Messenger to Microsoft Office Communicator 2007.Researched and documented video conferencing via Microsoft Office Communicator 2007.Deployed and managed Mobile Armor Data Armor full disk encryption product.Setup user workstations and provided phone and network connectivity.Backup support for Fujitsu PBX and Octel VoiceMail system.Assisted in migration from PBX to Cisco VoIP.

Maintained, updated and troubleshot all NT 4.0 and Windows 2000 servers relating to internal end-users, including file server, backup server, and billing server.Maintained, analyzed, troubleshot, and repaired computer systems, hardware and computer peripherals. Documented, maintained, upgraded or replaced hardware and software systems. Supported and maintained user account information including rights, security and systems groups.Solely responsible for Exchange server, including administration, upgrades, maintenance, and backups as well as building and implementing mirror servers.Migrated all user workstations to Windows 2000 / Office 2000.Established and documented IT policies and procedures.Implemented VPN as an additional means of remote access.

Setup all new NT servers, including PDC, BDC, stand-alone and Notes servers.Performed basic Lotus Notes administration and assisted in server upgrades and antivirus configuration.Upgraded hardware and software on all NT servers.Maintained backups of primary servers using Veritas Backup Exec, ARCserve and Compaq DLT Libraries.Provided antivirus updates for all clients and servers worldwide.Assisted PC Support staff with day-to-day calls, which mainly involve PC hardware/software support.Performed PBX/voicemail administration on Fujitsu switch.Managed office security system, providing users with security cards as well as adding, deleting, and modifying users.Provided support for remote access to network through ACE server.Setup user workstations and provide phone and network connectivity.

Managed all technical aspects of office buildouts, including networking, telephony, electrical and all construction related to the above.Managed all telecommunications and video conferencing equipment including Meridian phone switch, Ascend multiplexor, PictureTel VC system, Northern Telecom phones and Shiva dial-in server.Installed new CAT5 cable to new work areas as well as setting up network/phone racks, patch panels and 66/110 blocks.Managed and trained other technical support staff member and provided support to other technical staff worldwide.Maintained LAN/WAN connections which utilized Cisco routers and switches as well as Compaq hubs.Maintained tape backups, restores, and off site facilitation.Setup user workstations providing phone and network connectivity.Managed office security system, providing users with security cards and programming, monitoring and maintaining Pegasus 400 CardKey system.Established and managed all technical vendor contact accounts.

Built 1T, 2T & 4T PC’s used for inbound/outbound call processing.Mapped and ran cable throughout shop floor providing connectivity to the LAN and phone switch.Supported engineering staff ensuring servers were online and providing them with activity reports from the NAMS.Hardwired inbound/outbound circuits and POTS lines from the phone company d-mark to DS-3 panels. Verified routing and trunk group setup while trouble shooting calls having problems reaching destination before and after reaching our platform.Served as contact for opening trouble ticket with carriers.

Serviced or upgraded all incoming equipment, including but not limited to PC/Apple computers and printers, laptops, monitors, scanners, and various other peripherals.Troubleshot all software problems and provided customers with updates as needed.Assisted in training of other service technicians.Tested all returned merchandise for defects before reselling or returning to vendor.Maintained good customer relationships through superior service.