Ian Kroetsch, Cd, Pmp Email & Phone Number

Hamilton, On, Ca

Hamilton, On, Ca

Toronto, Canada Area

January 2024 - Present: Senior Manager (PMO Lead)Aligning project objectives with organization goals and strategy. Ensuring projects deliver value and contribute to business objectives. Establishing and maintaining project governance frameworks. Transitioned to enterprise project management software for better visibility into project progress. Prioritizing projects based on strategic importance and resource availability. Allocating resources across the organization to projects. Driving continuous improvement initiatives within the PMO. June 2021 - December 2023: Manager (Life Sciences)Provided expert guidance on project, program, and portfolio management practices. Recommended best practices for governance. Ensured stakeholder awareness of progress through detailed reporting. Tracked project performance, ensured adherence to timelines, budgets and quality standards.October 2018 - May 2021: Senior Consultant (Financial Institution & Life Sciences)Facilitated design sessions and developed functional design documents for approval. Managed professional services to implement process improvements, showcasing strong problem-solving and communication skills as the lead functional expert. Effectively coordinated cross-functional efforts to achieve operational goals, and collaborated with PMOs to create project plans ensuring performance tracking and client value delivery.May 2017 - September 2018: Consultant (Government Infrastructure Agency)Guided TRIRIGA usage, focusing on data integrity, legacy data cleanup, and integrating legacy system data. Designed outbound integrations for financial system payments and led sessions to transfer knowledge and gather requirements for improved organizational efficiency and compliance.March 2016- April 2017: Senior Analyst (Government Infrastructure Agency & Financial Institution)Designed inbound integrations including project details, contact roles, financial information, milestone dates and project statuses.

Hamilton, Ontario

Entrusted to represent the interests and develop through instruction, leading by example, and training exercises of both peers and subordinatesSeptember 2020 - June 2022Tasked as the Company Commander (approximately 120 personnel) from September 2020 to June 2021. Responsible for the planning and execution of all training. Issued orders and provided briefings to senior leadership on operational plans and their outcomes. Required to receive, interpret and achieve all strategic objectives assigned to the organization. Applied analytical skills, problem-solving, conflict resolution, operating as a delegated authority, leadership, integrity and strong management capabilities. August 2014 - August 2020Tasked as the Platoon Commander. Responsible to mentor and develop all junior leaders and personnel (approximately 43 people). Required to meet the objectives of senior leadership at all times with regards to training, instruction and exercises. Dissemination of all pertinent information and maintaining open communication with superiors. Provided written and verbal feedback to all those under my command to achieve collective goals. Received a Commanding Officer's Commendation in September of 2014 for strong leadership skills and performance under pressure. Received a unit award for leadership and looking after personnel in a professional and compassionate manner in December of 2014.February - June 2014Oversaw the facilitation of the high school co-op program with the Hamilton-Wentworth District School Board. Drafted the schedule in accordance with the mandated training plan, dealt directly with staff, students and the high school representative. Supervised and developed the staff on several training exercises. Responsible for the operations of course materiel and personnel. Tasked with booking facilities, transportation, equipment and managing the movement between several locations in accordance with all federal regulations.

Toronto, Canada Area

Assisted clients throughout the auto claims reporting procedure, ensuring that clients are indemnified, assessing liability and determining coverageMaintained up to date files on clients' claims and responding to their needsFollowed up with third party insurance companies, ordering reports to ensure the accuracy of all filesAdhered to the insurance laws of Ontario in the resolution of all claims assignedDelivered impeccable customer service experiences during the handling of any customer's needs

Toronto, Canada Area

Provide positive and immediate response to clients.Deliver incoming mail, faxes and reports according to departmental standards.Filing and shifting of files in a file room and mobilex setting.Photocopying of documents.Purging old files for claims services.Assisting and cooperating with colleagues during peak periods, vacation times and special projects, while maintaining own personal workload.Assisting with Departmental procedures to improve levels of efficiency and productivity.Ensuring quality standards are met.

Bachelor Of Arts (Ba), Honours History

Activities and Societies: Wilfrid Laurier University Students' Union Volunteer Ice Breaker, Residence Life Athletic Council Coach, Regina.

Project Management

Currently pursuing an International Project Management certificate from the University of Toronto School of Continuing Studies

Education record

Bachelor'S Degree