Ian Warren Email & Phone Number

Carrollton, Texas, United States

• Maintain & monitor site IT operations at satellite facility for over 200 seats with multiple communications rooms, one of which I built out
• Assist over 1000 remote users with incidents impairing day-to-day operations
• Play key role in most major change implementations, including SCCM changes, VPN changes, Network Traffic changes, etc.
• Image (SCCM) / Harden / Deploy / Track computers to in-office and remote employees
• Configure VOIP phones, voicemail, and call recording
• Utilize ServiceNow ticketing to resolve user issues over phone, WebEx, or Remote Support sessions

Dallas/Fort Worth Area

• Test rack servers, ensuring system stability and 100% system health
• Build up servers to ensure maximize potential selling price
• Test components (CPU, RAM, HDD/SSD, RAID controllers, Network controllers, etc) ensuring 100% health
• Assist in training of Tier 2 PC Technicians
• Track and process all items through Excel, Sharepoint, and internal web-based system

Dallas/Fort Worth Area

• Image, test and repair HP/HPE laptops, desktops, tablets, servers, network peripherals, components, and accessories
• Assist in training and development of Tier 1
• Record detailed entries for each unit in internal database and Sharepoint
• Observe safety precautions and maintain a safe and orderly work environment

Euless, TX

• Ensured all store operating procedures and merchandising standards are maintained
• Coached and lead associates in best selling and operational practices
• Updated store plan regularly to maximize customer experience
• Anticipated store needs and aligned associates to complete tasks even when short-staffed
• Oversaw tasks assigned to Inventory Specialist, ensuring weekly compliance
• Handled till association at open and till reconciliation at close

Euless, TX

• Performed weekly cycle counts, ensuring accuracy and adjusting systemic inventory for variance
• Managed and process returned merchandise; process and ship returns to warehouse and specific vendors
• Maintained high customer experience rating through weekly variance research and pull lists
• Ensured all merchandise is where it belongs and appropriately labeled on the shelves
• Managed inventory in top/overstock and stockroom, ensuring greatest ease of restocking
• Received weekly freight

Carrollton, TX

• Perform daily/weekly maintenance on Kornit Avalanche 1000 Direct-to-Garment digital printer
• Scan in and print artwork to shirts ensuring the highest level of print quality
• Troubleshoot any issues occurring with print jobs below acceptable parameters
• Record accurate metrics of daily performance to master log
• Ensure cleanliness of machine and work area
• Communicate with assistants and fulfillment teams to ensure nothing “falls through the cracks”

Carrollton, TX

• Sort and count pulled shirts, ensuring correct quantities and sizes have been provided for each print job
• Register (align) all screens to ensure highest print quality
• Gather all plastisol inks based on given Pantone colors
• Assist Press Operator during the printing process
• Fold cured shirts and match them with appropriate paperwork for fulfillment
• Package orders and ensure proper shipment

Grapevine, TX

• Order merchandise weekly based on inventory levels on-hand
• Receive, process, and stock weekly shipments, ensuring accuracy on quantities received
• Assist customers in locating products and their decision making process, suggesting other ideas and items that complement their target goal
• Ensure customers a prompt, accurate, and courteous check out at the register
• Organize and clean departments daily

Grapevine, TX

• Assist customers through selecting the best frame, mat, and glass options for their artwork based on their preferences and industry standards
• Place weekly orders for selected frames and mats
• Cut mats, mount artwork, and/or stretch canvas
• Assemble framing orders before given due date
• Clean framing area multiple times daily ensuring area stays presentable and safe

Grapevine, TX

• Merchandise and stock shelves and counters
• Receive and sort weekly inventory shipments
• Assist customers in carrying large and/or heavy loads
• Ensure the store is kept clean and restrooms kept sanitary

Bedford, TX

• Accept and place orders over the phone
• Prepare, cook, cut, and accurately package orders for delivery or pick-up
• Establish most efficient route and promptly deliver orders
• Clean dishes, counters, and floors, keeping the store sanitary and presentable

Coppell, TX

• Receive and process all incoming returned packages
• Return processed inventory to stock, ensuring packaging is undamaged and sellable
• Process, fulfill, and ship outbound orders
• Stock and rotate new merchandise, ensuring that products are placed in their appropriate locations and well organized

Bachelor Of Science - Bs, Information Technology Management, 3.58

Concentration - Information Security

Associate’S Degree Candidate, Information Technology, 3.86

Tested out of basics; President's List / Dean's List