Ian Warren Email & Phone Number

Carrollton, Texas, United States

• Maintain & monitor site IT operations at satellite facility for over 200 seats with multiple communications rooms, one of which I built out• Assist over 1000 remote users with incidents impairing day-to-day operations • Play key role in most major change implementations, including SCCM changes, VPN changes, Network Traffic changes, etc.• Image (SCCM) / Harden / Deploy / Track computers to in-office and remote employees• Configure VOIP phones, voicemail, and call recording• Utilize ServiceNow ticketing to resolve user issues over phone, WebEx, or Remote Support sessions• Facilitate everchanging desires of both internal and client personnel• Assist in training of other support staff members

Dallas/Fort Worth Area

• Test rack servers, ensuring system stability and 100% system health• Build up servers to ensure maximize potential selling price• Test components (CPU, RAM, HDD/SSD, RAID controllers, Network controllers, etc) ensuring 100% health• Assist in training of Tier 2 PC Technicians• Track and process all items through Excel, Sharepoint, and internal web-based system

Dallas/Fort Worth Area

• Image, test and repair HP/HPE laptops, desktops, tablets, servers, network peripherals, components, and accessories• Assist in training and development of Tier 1• Record detailed entries for each unit in internal database and Sharepoint• Observe safety precautions and maintain a safe and orderly work environment

Euless, Tx

• Ensured all store operating procedures and merchandising standards are maintained• Coached and lead associates in best selling and operational practices • Updated store plan regularly to maximize customer experience• Anticipated store needs and aligned associates to complete tasks even when short-staffed• Oversaw tasks assigned to Inventory Specialist, ensuring weekly compliance• Handled till association at open and till reconciliation at close• Maintained well organized stockroom, lock-up, and sales floor• Filed all paperwork in appropriate locations

Euless, Tx

• Performed weekly cycle counts, ensuring accuracy and adjusting systemic inventory for variance• Managed and process returned merchandise; process and ship returns to warehouse and specific vendors• Maintained high customer experience rating through weekly variance research and pull lists• Ensured all merchandise is where it belongs and appropriately labeled on the shelves• Managed inventory in top/overstock and stockroom, ensuring greatest ease of restocking• Received weekly freight• Maintained well organized stockroom, lock-up, and sales floor• Filed all paperwork in appropriate locations

Carrollton, Tx

•Perform daily/weekly maintenance on Kornit Avalanche 1000 Direct-to-Garment digital printer•Scan in and print artwork to shirts ensuring the highest level of print quality•Troubleshoot any issues occurring with print jobs below acceptable parameters•Record accurate metrics of daily performance to master log•Ensure cleanliness of machine and work area•Communicate with assistants and fulfillment teams to ensure nothing “falls through the cracks”

Carrollton, Tx

• Sort and count pulled shirts, ensuring correct quantities and sizes have been provided for each print job• Register (align) all screens to ensure highest print quality• Gather all plastisol inks based on given Pantone colors• Assist Press Operator during the printing process• Fold cured shirts and match them with appropriate paperwork for fulfillment• Package orders and ensure proper shipment• Mix inks based on Pantone formulas• Prepare fresh screens by both reclaiming used screens and stretching new screens

Grapevine, Tx

• Order merchandise weekly based on inventory levels on-hand• Receive, process, and stock weekly shipments, ensuring accuracy on quantities received• Assist customers in locating products and their decision making process, suggesting other ideas and items that complement their target goal• Ensure customers a prompt, accurate, and courteous check out at the register• Organize and clean departments daily

Grapevine, Tx

• Assist customers through selecting the best frame, mat, and glass options for their artwork based on their preferences and industry standards• Place weekly orders for selected frames and mats• Cut mats, mount artwork, and/or stretch canvas• Assemble framing orders before given due date• Clean framing area multiple times daily ensuring area stays presentable and safe

Grapevine, Tx

• Merchandise and stock shelves and counters• Receive and sort weekly inventory shipments• Assist customers in carrying large and/or heavy loads• Ensure the store is kept clean and restrooms kept sanitary

Bedford, Tx

• Accept and place orders over the phone• Prepare, cook, cut, and accurately package orders for delivery or pick-up• Establish most efficient route and promptly deliver orders• Clean dishes, counters, and floors, keeping the store sanitary and presentable

Coppell, Tx

• Receive and process all incoming returned packages• Return processed inventory to stock, ensuring packaging is undamaged and sellable• Process, fulfill, and ship outbound orders• Stock and rotate new merchandise, ensuring that products are placed in their appropriate locations and well organized

Bachelor Of Science - Bs, Information Technology Management, 3.58

Concentration - Information Security

Associate’S Degree Candidate, Information Technology, 3.86

Tested out of basics; President's List / Dean's List