A product and customer experience subject matter expert, responsible for provision of expert consultancy, transforming IT functions for major global brands.Responsible for provision of expert consultancy, transforming IT functions for major global brands• End-to-end project and programme leadership, including project planning, scope, budgeting and risks• Engaged C-level stakeholders throughout project inception, review, design and implementation phases • Developed Target… Show more A product and customer experience subject matter expert, responsible for provision of expert consultancy, transforming IT functions for major global brands.Responsible for provision of expert consultancy, transforming IT functions for major global brands• End-to-end project and programme leadership, including project planning, scope, budgeting and risks• Engaged C-level stakeholders throughout project inception, review, design and implementation phases • Developed Target Operating Models (TOMs) to promote business agility, aligned to business needs• Leadership, management and motivation of 55+ staff across a number of sites, including mentoring• Implemented VMOs, governance frameworks, cloud-based contracts & performance-based platforms• Collaborated with multiple functions (AI/RPA, research, software) to optimise costs & achieve change• Specialised in digital strategy and innovation, early-life support and the ownership of product verticals Key achievements and business outcomes include:• Transformed client vs supplier relationships into cohesive business partnerships with common goals • Successfully transformed TOM of £265m IT function failing to deliver projects on-time & within budget • Spearheaded £5m+ initiative to overhaul function, saving initial 40% with expected YOY improvements • Produced detailed TOM design for new greenfield IT function spread across multiple country locations• Optimised contract & governance structures of existing £64m annual spend managed service provider• Created robust governance & performance management system for a £7m p.a. outsourced agreement• Prioritised inclusion of strategic portfolio items into product backlog to operate within capacity & costs Show less

Responsible for product and proposition management, ensuring general insurance product success• Held full budgetary control of all initiatives, overseeing the performance of teams with up to 10+ staff• Reported to COO and CEO of parent company on bi-weekly basis, winning their confidence and trust • Maintained commercial awareness via market intelligence, analysing prices and competitor offeringsKey achievements and business outcomes include: • Introduced 16 products in… Show more Responsible for product and proposition management, ensuring general insurance product success• Held full budgetary control of all initiatives, overseeing the performance of teams with up to 10+ staff• Reported to COO and CEO of parent company on bi-weekly basis, winning their confidence and trust • Maintained commercial awareness via market intelligence, analysing prices and competitor offeringsKey achievements and business outcomes include: • Introduced 16 products in 11 countries within 12 months, securing estimated income of £8m in Year 1• Established positive working relationships with trusted distribution partners within the UK and Europe• Developed detailed business propositions, aligning commercial growth with strategic company goals• Negotiated contracts & SLAs with 3rd party providers (i.e. claim handlers, repair/breakdown networks)• Delivered a cloud-based platform with GDPR-compliant CRM system & automated financial functions• Spearheaded delivery of complex projects through full product life cycle in multiple regulatory contexts Show less

Responsible for all aspects of e-commerce product management within an innovative insurance group• Provided transformational product management of CompareTheMarket.Com and Life verticals for BGL• Utilised Agile best practice to drive the continuous improvement of online & offline customer journeys • Tasked with optimising mobile customer journeys to create a more responsive, high-quality experienceKey achievements and business outcomes include:• Led 18+ Life Consultants… Show more Responsible for all aspects of e-commerce product management within an innovative insurance group• Provided transformational product management of CompareTheMarket.Com and Life verticals for BGL• Utilised Agile best practice to drive the continuous improvement of online & offline customer journeys • Tasked with optimising mobile customer journeys to create a more responsive, high-quality experienceKey achievements and business outcomes include:• Led 18+ Life Consultants at Beagle Street Contact Centre, providing ‘world class’ customer service• Surpassed commercial revenue targets through product innovation, development and enhancements • Championed efficiencies, increasing productivity within the Life vertical by 54% within just 3 months• Optimised website content and SEO, creating more effective CRM campaigns and timely PR editorial • Strengthened existing stakeholder relationships to drive commercial growth and achieve mutual goals• Tenaciously drove excellence, delivering a highly-flexible online journey & sustainable business growth Show less

Responsible for sales and marketing leadership, with additional remit for ensuring internal compliance• Appointed to provide astute commercial leadership within a UK-based private health insurance provider • Managed the performance and development of 30+ staff, reporting directly to the Managing Director Key achievements and business outcomes include:• Transformed overall sales and marketing infrastructure & proposition, including new routes to market • Delivered 400% sales… Show more Responsible for sales and marketing leadership, with additional remit for ensuring internal compliance• Appointed to provide astute commercial leadership within a UK-based private health insurance provider • Managed the performance and development of 30+ staff, reporting directly to the Managing Director Key achievements and business outcomes include:• Transformed overall sales and marketing infrastructure & proposition, including new routes to market • Delivered 400% sales uplift within three months, establishing conditions for continued profitable growth• Re-designed web functionality to optimise the customer journey and enhance their experience of brand• Boosted the product offering, pricing and marketing content via a high-level of commercial awareness • Developed collaborative relationships with distribution partners and service providers, based on trust • Renegotiated the terms of contracts and service propositions to drive cost and operational efficiencies Show less

Responsible for provision of sales, marketing & management consultancy services to a client portfolio• Devised sales and marketing strategies to drive the immediate and future of growth of SME companies• Implemented new sales and customer retention processes, meeting the needs and ambitions of clientsKey achievements and business outcomes include: • Delivered an in-depth business review for the Financial Ombudsman Service, recommending changes • Specialised in realising… Show more Responsible for provision of sales, marketing & management consultancy services to a client portfolio• Devised sales and marketing strategies to drive the immediate and future of growth of SME companies• Implemented new sales and customer retention processes, meeting the needs and ambitions of clientsKey achievements and business outcomes include: • Delivered an in-depth business review for the Financial Ombudsman Service, recommending changes • Specialised in realising significant cost savings and investment deals for businesses and private clients• Created proposals for the nationwide expansion of an international financial services firm within Poland• Developed new Business Development Manager role description with concise, clearly articulated KPIs Show less

Responsible for all aspects of sales & operational leadership, delivering expansion & revenue growth• Tasked with leading business change for a specialist provider of mortgages, insurance and protection• Team leadership & motivation, including the effective recruitment, training and development of staff • Developed strong working relationships with key business partners, overseeing contracts and SLAsKey achievements and business outcomes include:• Successfully expanded… Show more Responsible for all aspects of sales & operational leadership, delivering expansion & revenue growth• Tasked with leading business change for a specialist provider of mortgages, insurance and protection• Team leadership & motivation, including the effective recruitment, training and development of staff • Developed strong working relationships with key business partners, overseeing contracts and SLAsKey achievements and business outcomes include:• Successfully expanded Mortgage Go operations from two to seven regional offices servicing the UK• Executed a very effective sales and marketing strategy, securing 750% sales growth from one channel• Set-up a dedicated administration centre & lead generation team, improving the customer experience• Recognised for success, securing national awards for top protection seller for two consecutive years Show less

After initial project to research and develop marketing best practice principles for implementation within national office network, was then responsible for creation and management of delivery team. Field Structure Review Project Team

P&L responsibility for a department of up to 18 direct reports responsible for delivery of support services to national sales force and regional office structure.

An inaugural team member charged with a number of projects including the design and implementation of best practice principles within the sales support teams across a national sales network of over 250 offices. Other roles