Ian Lisakowski Email & Phone Number

Winnipeg, MB, CA

Winnipeg, Manitoba, Canada

Winnipeg, Canada Area

• Responsibilities included
• Analyzed process problems and identified best tools and methods to resolve them, collaborating with other departments as necessary.
• Documented processes, and updated as required to reflect system or process changes.
• Maintained Sharepoint database and tools for use by Field Operations staff in execution of CP’s Service Reliability program.
• Updated internal partners/stakeholders on status of initiatives.
• Set up customers in CP systems to allow them to be serviced jointly by two or more railroads. This required collaborating with multiple departments to ensure multiple computer systems are updated.Accomplishments include

Winnipeg

• Responsibilities included
• Analyzed process problems and identified best tools and methods to resolve, collaborating with other departments as necessary.
• Documented processes and updated as required to reflect system or process changes.
• Maintained Sharepoint database and tools for use by Field Operations staff in execution of Service Reliability program.
• Updated internal partners/stakeholders on status of initiatives.
• Set up customers in CP systems to allow them to be serviced jointly by two or more railroads. This required collaborating with multiple departments to ensure multiple computer systems were updated.Accomplishments.

Winnipeg, MB

• Processed and filed customer car releases and orders.
• Worked with Field Operations on planning and listing work to both terminal and road crews.
• Processed Interchange receipt and deliveries to foreign railroads.
• Assessed supplemental service charges to customers and/or foreign railroads.
• Worked with customers and Customer Service Calgary to resolve any day-to-day concerns dealing with service.
• Provided ad hoc/relief support to TSRs and Field Operations in either a Specialist or Senior role, specifically in ensuring that listed work was protected if missed/passed up by crews for whatever reason.

Winnipeg

• On a daily basis determined why freight cars were without waybills. Provided root-cause analysis to day shift Production Senior for resolution of customer-specific issues.
• Resolved empty non-hazardous material cars without billing.
• Assessed supplemental service charges to customers and foreign railroads.
• Provided support to TSRs in their day-to-day duties and coached them on process compliance.

Winnipeg

Processed and filed customer car releases and orders; worked with Field Operations on planning and listing work to both terminal and road crews; processed Interchange receipt and deliveries to foreign railroads; assessed supplemental service charges to customers and foreign railroads; worked with customers and Customer Service Calgary to resolve any day to.

Winnipeg, MB

Managed and supported a team of customer service representatives on behalf of Publishers Clearing House. Provided support to reps in their day to day duties, including problem escalation, as well as coaching reps on process compliance & quality.

Winnipeg, MB

Answered customer phone and mail inquiries on behalf of Publishers Clearing House.

Winnipeg, MB

Assembled, cleaned, and prepared for painting motor vehicles brought in for repair.

Certificate, Automotive Body Repair & Refinishing

Technical Communication 1