I am the channel between your brand and your customers. I help clients find customer service and digital transformation solutions in healthcare, and I can do this for you. Currently, I am a Senior Vice President of Client Solutions at Alorica where I help teams create insanely great experiences through advanced customer experience management platforms. I have over 20 years of experience working in sales/client solutions.

* Executive leader for RxFactor (Innovation Growth Engine - with over 150+ pilots tested) presenting to President of Express Scripts, Vice Presidents and Directors across Cigna/ESI on a weekly basis. * Led transformation of group responsible for market development - charter, vision, strategy, metrics, etc. along with business case * Led pilot implementation by influencing shared services across Cigna/ESI vs. competing priorities to launch pilots * Facilitated brainstorm strategy sessions critical to prioritization / backlog of pilot queue* Innovation categories: New patient experience, New patient offers, Conversion operations for Cigna/ESI product/services, and Client feedback/optimization.* Built ROI business cases for new technology, processes, communications, and operations.* Digital marketing strategy - programmatic, SEO, social media, etc.* Front and Back office process opportunities* Strategy for outbound campaign - innovation, efficiency, productivity* Digital Store Front pilot / project owner* Data Lake repository strategic owner* Predictive Analytic business strategy owner* Growth strategy and member experience design across regulated markets* Social Determinants of Health pilot design and advocate* Diversity council member

* Strategic cross-functional leader delivering solution-oriented collaboration to manage client relationships and drive financial accountability* Business owner : commercial, medicare, medicaid, pharmacy help desk, escalation, licensed agents, web support, social media support, back office production* Genesys Decisions and Invoice Reconciliation project owner* Designer of ACEs (All-in Champions for Excellence) program across all vendor locations* Strategic plan owner for onshore / offshore optimization * Managed over multiple BPO relationships and over 10 site locations across 2 continents * Led the Request for Proposal of partner strategy and optimization initiative * Continuous Improvement leader by collaborating with shared services and workforce management to decrease costs and improve efficiencies.* Improved customer experience through over 100 SOP design, implementation, and execution.

* Bringing 20 years of Fortune 50 Retail Leadership and Corporate Experience to clients.* Developing health care and business service investment opportunities.* Build business case and present investors with key opportunities and ROI.* Designed community give-back program supporting the Minneapolis underserved.* Providing solutions through a network of over 75 clients * Providing health care operations and blockchain consultation* Led over 23 consultants across different lines of business to serve our client's needs * Analyze complex issues and conduct quantitative analyses to determine the feasibility of operational and investment decisions* Understand, monitor, and report on key project indicators, including financial and schedule metrics* Develop executive presentations for stakeholder communications on strategic initiatives progress, risks and budget results* Support company initiatives in defining scope, planning, executing and reporting to stakeholders* Develop project plans and strategic roadmaps* Support operations leadership with activities including financial analysis / management activities, executive presentations, and general operations management activities* Consulted on topics such as Grocery Delivery Programs, Healthcare Technology solutions, Benefit Plan Management, Remote patient monitoring, Hospital at home, Contact Center Software, UCaaS and CCaaS, AI technology, Women's Health, Retail Software space, and more

* Healthcare strategist for the Minnesota, Wisconsin, North and South Dakota for specialty, 340b, and Rx acute and maintenance medication* Region/Area with a revenue of more than $1Billion including front end, pharmacy, and specialty sales.* Go for Green Award for exceeding targets in front end sales, specialty sales, 90-day script count, payroll, overall customer service, and pharmacy customer service scores* Corporate on-boarding redesign: installed 90-day pulse check and onboarding engagement activities* Change management lead over 3000 FTE* Development of 4DX critical process development

* Pharmacy lead innovator for Central Processing Operations in Arizona. * Piloted company's first prescription delivery program - urban and suburban target areas* Launched the bubble pack and unit dose strategy with upwards of $20M in first year revenue* Retail store operations with over $500M revenue * Earned the Community Engagement Award by raising more than $1.2M. * Beauty Consultant pilot design and launch owner* Boots Alliance integration team member - pharmacy and beauty lines of business owner * Designed the healthcare strategy for 340b, specialty, and pharmacy maintenance Med D for Western Division. * Lead in healthcare clinic strategy and health plan partnership.

* Member of the original 7 strategy design team for pharmacist centric model * Innovation Hub business owner for pilot and projects for Merchandising Division* Digital integration and mobile design strategy owner* Implemented and designed the first pilot and roll-out of the Well Experience layout in New York. This led to more than 3800 net new Well Experience locations and over 500 store touch initiatives.* Led competitive intelligence in pharmacy and retail channel across North America* Innovation design of two patented retail designs for merchandising and member experience* Launched the first two FOOD DESERT concept in inner city Chicago recognized by mayor and alderman* Pharmacy prescription update communication strategy lead* Strategy for FRESH FOOD concept sold in the first 50 store locations in urban locations* Developed red cart efficiency program for warehouse maintenance, product supply chain, and training* Collaborated on self-checkout initiative and operations scorecard to improve customer experience in urban locations* Build the first queueing redesign and merchandising concept to improve sale per customer by over 6%* Strategy for urban merchandising and space utilization for NY, Miami, San Francisco, LA, and Chicago.* Partnership with Kimberly Clark for Senior Strategy Implementation across top 100 stores*

* First Director of Customer Experience in the history of Walgreens. * Championed the SMS / Digital Communication strategy from 2005 design concept to 2008 implementation* Data mining business sponsor for social media, contact center, and email communications* Recognized as the most utilized mobile app across 55+ age group* Owned the Consumer Relations and CRM Design for store, call center, web, digital, and social media. * Chairperson for customer experience for front end and pharmacy. * Executive lead for Disney Institute of Management Service Initiative. * Led the first pilot design for Balance Rewards implementation (Rewards Program)* Piloted over 20 projects including video mapping, solutions at shelf, digital mylars, etc.* Created the recognition and incentive plan for operations. * Designed the mystery shop, voice and digital surveys, and data mining processes for the CX executive dashboard.* Well Experience Exploration Strategy Sessions Member

* 40+ stores in retail and pharmacy operations ($500 million revenue)* Owner of seasonal strategy merchandising for beach, tourist, and city stores* Reduced shrink from 4.4% to 3.1%* Reduced turnover from 58% to 32% by implementing the behavioral leadership paradigm shift.* Highest engagement and customer service score in the company : 2003 and 2004