Electronic Content Management (ECM) or Document Management (EDM) Specialist, supporting customers both directly and through Channel Partners. Delivering solutions with integrated workflow and electronic form technology directly to the desktop using tools and applications that are familiar and easy to adopt. Hershey have a wide customer base including local government, police forces, trade unions and the private sector located throughout the UK. I consult and project manage implementations upgrades migrations and infrastructure changes. I am the key account manager for 20 - 25 existing customers and partners, providing strategic consultancy, up-selling additional services and technologies such as training, solution specific peripherals and application sub systems and can assist with any document management related problems that customers may have.

The Core business of ACS was the provision and support of Document Management (EDMS) solution Keyfile from Global360, now owned by OpenText. Key Achievements:Installation of in house network (servers and workstations)Managing helpdeskCustomer Account ManagementSystem administrator for in house systems.Global360 - Keyfile Administrator

My role as Systems Engineer was to prepare, configure and install PCs and peripherals, install networks and provide first line support. In time other engineers were recruited that worked under my supervision. In the early 90's Reflex moved into the provision of EDMS systems. Key Achievements:Windows NT qualificationNovell Netware Installation and System AdministrationUnix System AdministratorKeyfile Inc - Keyfile Administrator

Maintaining the Philips range of word processors, small computer systems, PC's, peripherals & telecommunication equipment.

UK Telecommunications provider Key Achievements:On completion of apprenticeship was promoted to Technician 2A. spent several years installing and maintaining PBX's PABX's and computer based switchboard systems