Ian Thomas Email & Phone Number

Rochester, Ny, Us

Rochester, New York, United States

Leading engagements and high value case development for Splunking SAP with Powerconnect and ITSI. Leveraging my technical and business process experience to bring deeper understanding and enterprise observability to critical Systems, SAP and otherwise, using Splunk and ITSI! Veteran of 30+ Successful ITSI Engagements and counting...

Rochester, New York, United States

Splunking SAP with Powerconnect and ITSI. Leveraging my technical and business process experience to bring deeper understanding and enterprise observability to critical SAP Systems using Splunk and ITSI! Veteran of 25+ Successful ITSI Engagements.

Rochester, New York Area

Splunk Professional Services Consultant specializing in IT Service Intelligence, Big Data, and leveraging Splunk to make things better. Integrating Splunk into how you do business means understanding the current state and determining how it can be made better. My Lean Six Sigma Green Belt and years of ITIL experience in Support and Problem Management mean I can assess your organization's current maturity level and identify next logical steps, based on experience, to help you reach the next level of maturity. Veteran of 20+ ITSI engagements and counting.

Rochester, New York Area

Tracking of errors in latest PNG Web Pack 1 Online offering using Splunk led to development of EventKNow Splunk Application which is an error matching framework used for multiple online and internal applications. EventKNow has transformed knowledge flow between SDLC/ITIL processes, roles, teams, environments and the Client Support Process using.• Presented approach at Splunk .conf2014 breakout session: http://conf.splunk.com/speakers/2014.html#search=matrix&• EventKNow Main interface usage: 64,000 uses across 440 users and dozens of roles calendar year 2016.• Automatically buckets/tracks millions of errors in 50,000+ varieties across 5+ applications.• JIRA integration allows live Spunk error dashboards by current fix status and release date.• Provides real time error/outage impact by collecting user feedback related to each error bucket.

Rochester, New York Area

Took over newest online offering, Paychex Next Generation (PNG) product area. First team member promoted to level II.• Leadership of contentious ‘stuck’ root cause investigations across DevOps.• Lean Six Sigma Greenbelt Project resulted in TrendingNow solution which integrates RightAnswers and ServiceNow to recover $96,000 annually in direct labor savings and cost of poor quality. - Provides standardized knowledge trend reporting - Automated triggers to the Problem Management Team for emerging trends - Allow transparency of work related to Knowledge Articles across the Enterprise - Project outcome presented at ServiceNow conference in Spring 2014 - https://community.servicenow.com/docs/DOC-1366 by Rich Armstrong

Rochester, New York Area

Initial member of newly formed Problem Management team at Paychex. Helped to refine and integrate this important ITIL process with existing ITIL/ITSM framework.• Central to development of the suite of Problem Management reports to executive management.• Interface with all levels of the organization, including presentations to Directors and VPs

Rochester, New York Area

Direct support for new Java based Core Advanced payroll application and enterprise level IT issues. - Created an automated error matching tool for support from scratch using cygwin bash that classified over 750,000 java errors. The tool was in daily use April 2008 through April 2015.- Led project team to allow internal users to submit errors and automatically create a support ticket, collect error data, and integrate with tool above.- Contributed to automated ticketing of payrun failures significantly reducing overhead and mean time to restore service.

Rochester, New York Area

Direct support for Unix based legacy payroll processing system and infrastructure.- Built award winning knowledge base and bash shell based log file retrieval/search tool (Splunk-ish).

Rochester, New York Area

Owned and operated catering business in Rochester NY.• Responsible for ordering, receiving, marketing, web and menu development.• Coordinated catering events for up to 250 people and presence at major local festivals.• Hired, trained, and managed several employees.• Main interface with customers and suppliers.

Rochester

Directed development of Web Based Training derived from printed classroom courseware and texts.• Involved in the production of more than 15 courses with subjects including: Cisco/Telephony, A+, Windows 2000, R5, Active Server Pages, Internet Information Server, and XML.• Managed networked systems in multiple operating systems which included Linux, Cisco IOS, and Windows (95, 98, Me, 2000, XP) during course production.

Rochester, New York Area

Managed design and development of FieldLink for Calibrations Software product.• Helped shape product design and focus to create a truly intuitive user interface.• Authored comprehensive service manual and help system.• Coordinated QC/QA of FieldLink software products.• Provided technical support for customers and maintained contacts with partner companies.• Assisted in development of product marketing literature and company web site.

Rochester, New York Area

Synthesized 30 novel photographic sensitizing dyes in less than one year.• Developed new synthetic route and created first dual chromophore linked dye to reach production.• Evaluated dyes in emulsions for suitability as sensitizers in silver halide photographic systems.• Analytical techniques used included NMR, HPLC, FTIR, UV-VIS, MS, and TLC.

Rochester, New York Area

Direct analytical support for toner production.• Methods used included HPLC, GC, TGA, and various particle sizing techniques.• Documented new and existing procedures and developed methods for new products. • Formal training in ISO guidelines and internal auditing experience.