Ian L. Westfall Email & Phone Number

Hampshire, Illinois, United States

• the top Technology Coordinator by number of resolved incidents• 19% more resolutions compared to the #2 Technology Coordinator• 55% more resolutions compared to the Technology Coordinator average• proven help desk phone, virtual and in-person support experience• clear communication skills and non-technical explanations• demonstrated effective self-management and scheduling skills• 5th largest school district in Illinois (of ~850 districts)Perform technical tasks to maintain interactive white boards, document cameras, computer workstations, peripheral electronic equipment, telephone equipment, and other district technologies. Perform initial set-up, configuration, updates, and maintenance of all district technologies. Provide technical support and guidance to end users.

Bloomington, Illinois, United States

• demonstrated ability to work from home effectively• met or exceeded expectations in all categories during exit interview• chosen as one of ~400 interns out of ~12,000 applicantsSupport, maintenance, and availability of Internal Clouds and Infrastructure. Manage VMs with VMware ESXi and vSphere. Perform administrative tasks on Linux servers, review/grant sudo/root permissions, and clean filesystems. Perform review/documentation tasks for server rules. Daily team meetings and manage email communications.

Naperville, Illinois

Maintenance and caretaking of residential community properties and amenities while still in development.

Elgin, Illinois

Provide computer and technical support to students. Perform replacement, OS setup, and maintenance for college computers.

Crystal Lake, Il

• managed a team of 5 to complete repairs under budget and in a timely mannerCommunicate clearly with customers about their vehicle needs. Write and file repair paperwork and track completion. Handle warranty claims with Toyota corporate and private warranty companies. Resolved claims with insurance companies.

Schaumburg, Il

Communicate clearly with customers about their vehicle needs. Write and file paperwork and track repair completion. Manage car battery stock and update showroom floor pricing. Receive and unload tire deliveries. Open/close store, and unlock/lock building.

West Dundee, Il

Perform basic automotive services such as oil changes, battery, belt, filter, light bulb, tire, and wiper replacements. Inspect vehicles during service and communicate further needed services. Answer customer questions in understandable language.

Master Of Science - Ms, Software Development, 3.9 Gpa

Graduate Certificate, Web Application Development, 3.9 Gpa

Bachelor Of Science - Bs, Computer And Information Technology, 4.0 Gpa

Activities and Societies: Dean's List Recognition, Grote Stahl Scholarship, Summa Cum Laude, Writes with Distinction AwardMy degree.

Associate Degree, In Arts, 3.9 Gpa

Activities and Societies: High Honors, Phi Theta Kappa, Mu Alpha ThetaI took a broad range of courses to earn my Associate degree.

High School Diploma