Ian Macphee Email & Phone Number

South Portland, Me

- Provided customers with outstanding service, while communicating and interpreting with them what they wanted for a product.- Prepared and maintained product according to standard practice, maintained displays, as well as rotating product on a regular basis.- Baked/produced product, as well as making/decorating cakes for display case and special orders.- Answered phone calls and inquiries regarding special orders and any questions/concerns a customer had.- Helped maintain accurate records of production, shrink, sales, and inventory. - Trained in ordering weekly supplies, as well as Product orders for department.

South Portland, Me

-Took inbound/outbound calls from medical providers, assisting them with insurance claims and benefits.-Utilized multiple software and resources to help solve problems for providers/customers.-Followed up and responded to providers in a timely manner when needed be. -Input data, and notated every call that occurred, what transpired, and the outcome/result.-Interpreted and translated medical policies to providers calling in for a specific insurance benefit.

Portland, Me

- Processed transactions, built a rapport with guests, and responded/took action to any questions or concerns they may have had.- Prepared/served breakfast spread every morning for up to 14-plus guests.- Managed the Inn in the owner’s absence (on a daily basis), operating independently, and oversaw Inn operations.- Took stock of all supplies needed for the inn on a daily basis, as well as organizing stockroom, among other things.- Worked/Managed housekeeping operations, attending to up to 7 rooms daily, ensuring cleanliness, temperature, and lighting were up to standard.