Crm Manager
CurrentViu is a leading pan-regional over-the-top (OTT) video streaming service operated by PCCW Media Group.
May 2024 - Present
AeroLeads people directory · profile
Ian Mak Email & Phone Number
CRM Manager
at
Viu
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Who is Ian Mak? Overview
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Quick answer
Ian Mak is listed as CRM Manager at Viu, a with 269 employees, based in Hong Kong, Hong Kong Sar. AeroLeads shows a matched LinkedIn profile for Ian Mak.
Ian Mak previously worked as Content Planning Specialist at Ikea and Assistant Manager, Metadata at Viu. Ian Mak holds Bachelor'S Degree, Financial Journalism, Communication from Hong Kong Baptist University.
Company email context
Email format at Viu
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Viu
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Profile bio
About Ian Mak
Well-organised content specialist with over 6 years experience in the content field. Experienced in content management, data analysis, and project control, thanks for my working experience in IKEA and Viu. Lead team to coordinate digital transformation; launching growing strategies for in-app enhancement with steady rise of user retention. Skilled in metadata consolidation and editing.
Current workplace
Ian Mak's current company
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6 roles
Ian Mak work experience
A career timeline built from the work history available for this profile.
Content Planning Specialist
- Manage content team workflow, oversee KPIs and timelines to drive content performance and engagement- Outline the content launch standard operating procedure (SOP) and monitor product content quality assurance (QA) across omnichannel- Perform A/B testing and leverage personalized tools to enhance the customer experience- Prepare editorial calendar and page performance reports for upcoming campaigns- Address CMS and UX/UI issues, reporting on bug fixes and new requirements- Experience working cross-functionally in a content governance role- Manage translation vendors to ensure accurate content launches
Jan 2023 - May 2024
Assistant Manager, Metadata
- Lead team to set up in-app growing strategy in Asian Region- Evaluate data and generate report for UX and UI enhancement- Analysis monthly entertainment trend for content acquisition decisions- Develop metadata QA and localization project for 12+ countries- Experienced in user behavior analysis and set up strategy for machine learning
Nov 2021 - Jan 2023
Senior Content Operations Editor
- Manage and coordinate the launching and licensing of TV shows in Asian Region- Curate promotions and schedule planning for online events- Evaluate data and generate reports for content acquisition decisions- Collaborate with content providers and subtitle vendors- Experienced in Contract and Agreement Handling- Prepared monthly updates for analyzing latest entertainment trend
Dec 2020 - Oct 2021
Content Operations Editor
- Daily metadata entry for TV shows and Movies- Quality checking for subtitles and synopsis translation- Identifying website and app UI issue and report user's inquiry- Handling materials between content providers and subtitle vendors
Oct 2017 - Nov 2020
Reporter
The Hong Kong Economic Journal is a Chinese language daily newspaper published in Hong Kong focus on economic news.- News story writing- Data research- Story Interviewing
Jun 2016 - Sep 2016
Team & coworkers
Colleagues at Viu
Other employees you can reach at viu.com. View company contacts for 269 employees →
NP
Nantipat Pumpuang
Colleague at ViuContact Info, United States
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AS
Amir Sadiq
Colleague at ViuWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
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SA
Samer Abdul Khalek
Colleague at ViuUnited Arab Emirates
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ET
Eaint Thet Paing M.
Colleague at ViuMyanmar
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AH
Abdullah Hashir Ashraf
Colleague at ViuDubai, United Arab Emirates
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BR
Bettina Ramos
Colleague at ViuMetro Manila, National Capital Region, Philippines
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NM
Nana Malek
Colleague at ViuPetaling Jaya, Selangor, Malaysia
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WA
Wahyudi Alkhoir Hsb
Colleague at ViuJakarta, Indonesia
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ZL
Zoelle Lim
Colleague at ViuSingapore
View →
MY
Mabi Yulo
Colleague at ViuMetro Manila, National Capital Region, Philippines
View →
Nantipat Pumpuang
Colleague at ViuContact Info, United States
View →
AS
Amir Sadiq
Colleague at ViuWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
View →
SA
Samer Abdul Khalek
Colleague at ViuUnited Arab Emirates
View →
ET
Eaint Thet Paing M.
Colleague at ViuMyanmar
View →
AH
Abdullah Hashir Ashraf
Colleague at ViuDubai, United Arab Emirates
View →
BR
Bettina Ramos
Colleague at ViuMetro Manila, National Capital Region, Philippines
View →
NM
Nana Malek
Colleague at ViuPetaling Jaya, Selangor, Malaysia
View →
WA
Wahyudi Alkhoir Hsb
Colleague at ViuJakarta, Indonesia
View →
ZL
Zoelle Lim
Colleague at ViuSingapore
View →
MY
Mabi Yulo
Colleague at ViuMetro Manila, National Capital Region, Philippines
View →
2 education records
Ian Mak education
Bachelor'S Degree, Financial Journalism, Communication
Secondary Education
Queen'S College
FAQ
Frequently asked questions about Ian Mak
Quick answers generated from the profile data available on this page.
What company does Ian Mak work for?
Ian Mak works for Viu.
What is Ian Mak's role at Viu?
Ian Mak is listed as CRM Manager at Viu.
Where is Ian Mak based?
Ian Mak is based in Hong Kong, Hong Kong Sar while working with Viu.
What companies has Ian Mak worked for?
Ian Mak has worked for Viu, Ikea, and 信報財經月刊.
Who are Ian Mak's colleagues at Viu?
Ian Mak's colleagues at Viu include Nantipat Pumpuang, Amir Sadiq, Samer Abdul Khalek, Eaint Thet Paing M., and Abdullah Hashir Ashraf.
How can I contact Ian Mak?
You can use AeroLeads to view verified contact signals for Ian Mak at Viu, including work email, phone, and LinkedIn data when available.
What schools did Ian Mak attend?
Ian Mak holds Bachelor'S Degree, Financial Journalism, Communication from Hong Kong Baptist University.
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